Our well-known automotive dealership client based in Polokwane is looking to employ Premium Brand New/Used Vehicle Sales Executives with a proven track record.
Purpose of the role:
The core purpose of this position is to meet and exceed targets and customer expectations
at every phase of the selling process. To be successful in the role, you would have a passion for the business, up to date product knowledge, have the ability to follow up on leads and have an excellent closing ratio. You will have a professional personal image and will have a drive to meet targets in terms of units, profit and CSI/CCS targets.
Key deliverables and outputs:
o Utilise the lead management system and web-based initiatives, use various methods of researching markets and gathering sales leads and follow up and pursue sales leads.
o Make contact with existing or potential customers on the telephone, build a positive relationship with
existing or potential customers, and create customer interest in the products and services.
o Negotiate the sale, handle objections and close the sale.
o Manage the trade-in.
o Use the correct sales administration procedures after the customer has signed the offer to purchase.
o Ensure that the pre-delivery inspection process has been followed correctly, do own quality check to ensure the car is clean and deliver the vehicle to the customer.
o Develop sound relationships with the manufacturer’s representatives and keep up to date with all
manufacturer programs.
o Maintain effective oral and written communications with customers and work colleagues.
o Create and maintain professional working relationships.
o Protect the company against risk.
Level of Decision-Making
Academic qualifications
o Matric Certificate
o Unendorsed driver’s license
o A marketing or finance diploma/degree will be an advantage
Requirements:
Proven track record of sales
Valid drivers
Grade 12 or tertiary education.
Team player.
Willingness to work flexible hours/overtime
o Work Experience in a Dealership is essential
Knowledge and Skills
o Excellent selling skills
Behavioural Attributes
o Driving skills
o Persuasive communication style
o Ability to work without close supervision
o Attention to detail
o Time management
Also e-mail cvs to mervyn@bonafidehc.co.za
A vacancy exists for qualified technicians at our automotive dealer client in Polokwane.
Core purpose of the role
The core purpose of this position is to provide quality service and repair work first time right, as efficiently and effectively as possible.
The successful candidate would strive for efficiency, pro-actively developing their technical knowledge, work best as a member of a team and have a strong belief in quality workmanship.
Key deliverables and outputs
Ensure work carried out reflects the requested and authorized work, by using the latest technical information and ensuring excellent quality of repairs.
Use the correct tools and equipment at all times as per requirements.
Ensure work is done according to manufacturer specifications
Have good administrative acumen, by reporting accurately on faults found and work done, and ensuring that manufacturer work instructions and procedures are adhered to, always;
Take good care of customer vehicles and property, using fender and seat covers at all times, and driving safely when testing vehicles
Maintain a professional impression at all times by taking care of your work area, ensuring it is neat and clean
This position also requires a willingness to assist and mentor apprentices.
Overview:
Essential individual competencies to be successful in the job
Academic qualifications
Essential:
Matric Certificate
Unendorsed driver’s license
Trade certificate (level 3)
Qualified technician
Work experience
Essential:
3 years’ experience in the field
Basic computer literacy
Knowledge/Skills
Essential:
Mechanical and product knowledge
Use of Manuals and special equipment
CSI Awareness
Quality maintenance
Good communication skills
Strong diagnostic ability
Adherence to time constraints and deadlines
Also e-mail cv to mervyn@bonafidehc.co.za
Our well-known automotive dealer client based in Polokwane, current holds a vacancy for an experience Warranty Administrator.
MAIN JOB FUNCTIONS:
• To ensure that the warranty administration related to the service department is updated and accurate.
• Directly responsible to the Service Manager.
• Relationships with Customers and company staff.
• Capital expenditure: No purchasing authority.
• Operational expenditure: No credit note authority.
• Ensure that vehicles under warranty are registered on the warranty system.
• Cross departmental disciplines.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Check Job Cards daily.
• Sales, manufacturing dates are correct.
• Chassis and engine numbers correct.
• Check service history.
• Check extra work required.
• Correct allocation of costs.
• Process invoices for outwork accurately and timeously.
• Quotations, when necessary.
• Correct labour costs to be allocated to repair costs.
• Correct errors in warranty claims, when necessary.
• Do general costing accurately.
• Check work in progress.
• Attend to queries and corrections.
• Do job card reversals, when necessary.
• Check that previous day’s invoices are reflected on system.
• Compile necessary reports.
• Assist with warranty administration when necessary.
• Assist with service calls when necessary.
• Banking.
• Track debtors.
• Track outstanding cash.
• Process warranty and maintenance claims accurately daily.
• Check claim queue daily.
• Check age analysis weekly.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Adhering to Brand's Manufacture warranty policy and procedures.
• Self-audit job cards.
• Preparation of the warranty and maintenance remittance.
• Follow up on delayed payments and queries.
• Follow up on car hires daily to update Dealer Portal.
• Process warranty claims accurately daily.
• Submit PA ‘s daily.
• Check age analysis weekly.
EXPERIENCE AND QUALIFICATIONS:
• Matric.
• Computer Literacy
Also e-mail cv to mervyn@bonafidehc.co.za
A vacancy exists for a Warranty Clerk at our automotive dealer client based in Nelspruit.
MAIN JOB FUNCTIONS:
• To ensure that the warranty administration related to the service department is updated and accurate.
• Directly responsible to the Service Manager.
• Relationships with Customers and company staff.
• Capital expenditure: No purchasing authority.
• Operational expenditure: No credit note authority.
• Ensure that vehicles under warranty are registered on the warranty system.
• Cross departmental disciplines.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Check Job Cards daily.
• Sales, manufacturing dates are correct.
• Chassis and engine numbers correct.
• Check service history.
• Check extra work required.
• Correct allocation of costs.
• Process invoices for outwork accurately and timeously.
• Quotations, when necessary.
• Correct labour costs to be allocated to repair costs.
• Correct errors in warranty claims, when necessary.
• Do general costing accurately.
• Check work in progress.
• Attend to queries and corrections.
• Do job card reversals, when necessary.
• Check that previous day’s invoices are reflected on system.
• Compile necessary reports.
• Assist with warranty administration when necessary.
• Assist with service calls when necessary.
• Banking.
• Track debtors.
• Track outstanding cash.
• Process warranty and maintenance claims accurately daily.
• Check claim queue daily.
• Check age analysis weekly.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Adhering to Brand's Manufacture warranty policy and procedures.
• Self-audit job cards.
• Preparation of the warranty and maintenance remittance.
• Follow up on delayed payments and queries.
• Follow up on car hires daily to update Dealer Portal.
• Process warranty claims accurately daily.
• Submit PA ‘s daily.
• Check age analysis weekly.
EXPERIENCE AND QUALIFICATIONS:
• Matric.
• Computer Literacy
Also e-mail cv to mervyn@bonafidehc.co.za
MAIN JOB FUNCTIONS:
• To ensure that the warranty administration related to the service department is updated and accurate.
• Directly responsible to the Service Manager.
• Relationships with Customers and company staff.
• Capital expenditure: No purchasing authority.
• Operational expenditure: No credit note authority.
• Ensure that vehicles under warranty are registered on the warranty system.
• Cross departmental disciplines.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Check Job Cards daily.
• Sales, manufacturing dates are correct.
• Chassis and engine numbers correct.
• Check service history.
• Check extra work required.
• Correct allocation of costs.
• Process invoices for outwork accurately and timeously.
• Quotations, when necessary.
• Correct labour costs to be allocated to repair costs.
• Correct errors in warranty claims, when necessary.
• Do general costing accurately.
• Check work in progress.
• Attend to queries and corrections.
• Do job card reversals, when necessary.
• Check that previous day’s invoices are reflected on system.
• Compile necessary reports.
• Assist with warranty administration when necessary.
• Assist with service calls when necessary.
• Banking.
• Track debtors.
• Track outstanding cash.
• Process warranty and maintenance claims accurately daily.
• Check claim queue daily.
• Check age analysis weekly.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Adhering to Jaguar Land Rover Manufacture warranty policy and procedures.
• Self-audit job cards.
• Preparation of the warranty and maintenance remittance.
• Follow up on delayed payments and queries.
• Follow up on car hires daily to update Dealer Portal.
• Process warranty claims accurately daily.
• Submit PA ‘s daily.
• Check age analysis weekly.
EXPERIENCE AND QUALIFICATIONS:
• Matric.
• Computer Literacy, preferably in SPL Automate/Pinnacle.
Also email cv's to mervyn@bonafidehc.co.za
RELATIONSHIPS AND PERSONAL ACTIVITIES:
• Directly responsible to the Service Manager.
• Relationships with workshop foreman, after-sales consultants, technicians, apprentices, and customers.
MAIN JOB FUNCTIONS:
• To assist service reception when a vehicle is to be tested with a customer before it enters the workshop and inspect new vehicles.
• To assist with “small, waiting” repairs and help in getting the issue resolved it can be done quickly.
• To ensure workshop always stays neat and tidy and to control the workshop cleaners.
• To ensure wash bay operates efficiently and to control wash bay staff.
• Check that work carried out on vehicle correspondents with work requested on job card.
• Carry out road tests to confirm that work requested had been completed correctly.
• Liaise with workshop foreman and technicians on failed road tests.
• Together with the foreman test each vehicle properly
• Sign off job card timeously when satisfied that all work has been carried out correctly.
• Monitor number of failed road tests and discuss possible action plans with Service Manager and Workshop Foreman.
• Go out on minor breakdowns, ensuring the safety of the On Call vehicle and equipment.
• Move completed vehicles to the wash-bay for cleaning.
• Assist in moving vehicles from wash-bay and parking them in a known location for collection.
• Assist in moving vehicles into the workshop at the end of the day.
• Assist in moving vehicles out of the workshop in the mornings.
• Assist in preparing loan vehicles ready for customers.
• Carry out road tests with customers.
• Cross departmental disciplines.
Experience:
• Valid driver’s Licence.
• Motor industry experience.
Also email cv's to mervyn@bonafidehc.co.za
MAIN PURPOSE OF JOB:
Must be an Automotive Qualified Technician:
LEVEL 4 AND EV LID OFF.
• To repair and service Motor Vehicles according to manufacturers’ standards and specifications.
MAIN JOB FUNCTIONS:
• Establish parts required for service or repairs to be performed and ensure that correct parts are ordered.
• Report to foreman promptly on any additional work required.
• Obtain authorization prior to carrying out additional work.
• Obtain authorization prior to fitting parts costing more than approximately R250.00.
• Obtain technical information from Foreman on problem jobs.
• Adhere strictly to technical specifications a laid down by manufacturers.
• Perform duties according to manufacturer’s standards.
• Adhere to laid down workshop policies and procedures.
• Write short but concise description of all work performed on back of job card including the cause and correction.
• Ensure that all old parts are placed in a plastic bag in the boot of the car, except in the case of warranty work where old parts must be tagged and returned to the control tower.
• Ensure that all oils and consumables used are booked on the job card.
• Ensure that vehicle is kept as clean as possible, and that seat and fender covers are used.
• Ensure that work area is kept safe, clean, and tidy.
• Ensure that time recording on time sheet is done correctly and as soon as possible after work is completed.
• Report any faulty and/or broken equipment to the Foreman.
• Ensure that special tools and equipment are used with the utmost care.
• Possess complete set of own hand tools as per M.I.F. list and maintain them in good working condition.
• Repair vehicles according to specifications as instructed and within the flat rate time.
• Accept responsibility for apprentices/learners and impact through explanation and practise, the necessary skills required to perform the job correctly and thereafter to inspect/monitor the work and rectify any problems.
• Ensure neat appearance.
• Maintain cordial relationship with workshop staff.
• Customer’s vehicles must not be used for sitting in.
• Accessories such as cigarette lighters and radios in customer’s vehicles must not be tampered with.
• No private property in customer’s vehicles must be removed.
• Any components, parts, accessories and/or assemblies removed from customer’s vehicles, must be kept together, stored safely, and recorded for easy recognition of ownership, repair, replacement and/or correct re-assembly on the specific vehicle.
• No components, parts, accessories and/or assemblies/sub-assemblies, once removed as described, must be damaged, other than already previously quoted.
• It is the responsibility of the job holder to be in possession, in good order, of the normal and/or statutory tools of his/her respective trade or job skill. Where necessary, management will provide from stores special tools and/or equipment outside the normal scope of tools of the trade of occupation. Such tools and equipment must be signed for when used and kept in good working order.
Requirements:
• Red Seal Trade Certificate.
• Valid SA driver’s licence.
• Computer literate.
Also email cv to mervyn@bonafidehc.co.za
A vacancy exists for 2 x qualified technicians at our automotive dealer client in Milnerton.
Core purpose of the role
The core purpose of this position is to provide quality service and repair work first time right, as efficiently and effectively as possible.
The successful candidate would strive for efficiency, pro-actively developing their technical knowledge, work best as a member of a team and have a strong belief in quality workmanship.
Key deliverables and outputs
Ensure work carried out reflects the requested and authorized work, by using the latest technical information and ensuring excellent quality of repairs.
Use the correct tools and equipment at all times as per requirements.
Ensure work is done according to manufacturer specifications
Have good administrative acumen, by reporting accurately on faults found and work done, and ensuring that manufacturer work instructions and procedures are adhered to, always;
Take good care of customer vehicles and property, using fender and seat covers at all times, and driving safely when testing vehicles
Maintain a professional impression at all times by taking care of your work area, ensuring it is neat and clean
This position also requires a willingness to assist and mentor apprentices.
Overview:
Essential individual competencies to be successful in the job
Academic qualifications
Essential:
Matric Certificate
Unendorsed driver’s license
Trade certificate (level 3)
Qualified technician
Work experience
Essential:
3 years’ experience in the field
Basic computer literacy
Knowledge/Skills
Essential:
Mechanical and product knowledge
Use of Manuals and special equipment
CSI Awareness
Quality maintenance
Good communication skills
Strong diagnostic ability
Adherence to time constraints and deadlines
Also e-mail cv to mervyn@bonafidehc.co.za
A vacancy exists for 3 x experienced Service Advisors at our automotive dealer client based in Milnerton.
MAIN PURPOSE OF JOB:
• To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.
• The outcome that is produced is Satisfied Customers and will be considered successful when:
• The customer’s needs/requirements are understood, and expectations are met.
• There is sound product knowledge.
• Personalized service is provided.
• Customers are informed.
RELATIONSHIPS AND PERSONAL ACTIVITIES:
• Directly responsible to the Service Manager.
• Relationships with company staff.
MAIN JOB FUNCTIONS:
• Welcome customers and capture the relevant information, assuring that client needs are addressed.
• Check vehicle in with client.
• Follow up on parts ordered, and bookings are made to suite customer – daily.
• Keep customers up to date with information on status of the vehicle.
• Handle queries/concerns of customers as per the customers concerned – daily.
• Make out job cards, accurately and timeously and put job cards through for costing – daily.
• Arrange hire vehicles for customers, obtaining the necessary authority to do so.
• Collect Payments from customers that are due, prior to handing back the vehicle.
• Cross departmental disciplines.
• To maintain a CLP score of 85 percent and higher Also add to follow proper process and policy as per Brand's standards.
Experience
• 3 Years Experience as a Service advisor in the Motor Industry.
• Computer literate.
• Driver’s License.
Also e-mail cv to mervyn@bonafidehc.co.za
Our automotive dealer client based in Milnerton currently has a vacancy for an experienced and qualified Service Manager.
Must be qualified technician (Motor Mechanic related Trade Qualification)
Job Description
Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
Supervision of staff, management of performance, discipline, and other staff management related functions.
Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
Ability to ensure excellence in customer service.
Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
Ability to effectively communicate with OE and driving their various standards.
Strong drive to grow, develop skills within the Service Department.
Position Overview
The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.
Specific Role Responsibilities
Customer focused management
Excellent negotiation skills
Excellent people management skills
Focus on driving performance
Qualifications and Experience
Matric
Relevant post matric qualification in Management will be an advantage.
Fully computer literate - Microsoft package
Skills and Personal Attributes
Relevant Driver’s License
Strong motivational skills
Attention to detail
Also e-mail cv to mervyn@bonafidehc.co.za