Current Jobs

Our motor dealership client in Nelspruit  is looking to employ a Finance Manager. The role include to plan, manage and monitor the implementation of all financial management practices, activities and processes in order to deliver on approved operational financial plans and to continuously enhance service delivery. Provide direction, review and report up the line. To ensure the accurate completion of all reporting requirements and management accounts according to best practice accounting principles. GENERIC JOB OUTPUTS PROCESS AND GOVERNANCE Contribute to the development of the appropriate strategy and set target within area of accountability. Define standard operating procedures (SOP's). Implement and manage end­to­end processes. Manage all operational risk and risk mitigation initiatives. Monitor and report on progress against operational plan and make adjustment where required. Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. Resolve problems with the necessary discretion and guidelines. Conduct reconciliation of vehicles, parts, and service assets, verify against accounting records and address all anomalies with senior line management Manage the security of all assets (including cash) in line with approved policies, processes and procedures. Manage the security of all assets within direct control, i.e. cash, fixed assets, in line with approved policies, processes and procedures. Monitor and evaluate financial processes for quality and effectiveness and notify stakeholders accordingly. Perform reconciliations of financial records to enable verification of the validity of transactions and the appropriate action where required. Prepare accurate and timeous reporting in respect of key performance metrics and recommendations to improve operational efficiency. Prepare the accurate, timeous and effective input of remuneration including incentives, structures and deductions in compliance with organisational policy. FINANCE Manage financial activities in line with approved policies and procedures. Manage, monitor and report on budget variances and provide solutions. Authorise and approve all payment and ensure compliancy in terms of company policies. Compile management accounts, including, budgets, cash flows, variance analysis and commentaries. Ensure accurate billing in respect of accounts and charges, and identify opportunities for saving initiatives. Ensure all reconciliations are complied and reviewed. Ensure effective and efficient administration of operational costs within budget, identify areas of financial and operational risk and escalate appropriately. Identify opportunities to minimise cost or increase revenue. Manage outstanding debtors, cash sales and work in progress to ensure collections are up to date and all risks are identified and actioned Manage the sales process around vehicle stock books i.e. invoicing and deal files. Manages creditors and ensures all creditors are in line with service level agreements and maximise payment opportunities. Manages the vehicles stock books to ensure accuracy in respect of billing and payment of vehicles and ensure that all documentation is compliant in term of company policy. Prepare VAT returns and ensure all documents are compliant in terms of SARS directives. Secure the necessary resources to maintain service standards, facilitate problem solving and achieve objectives within budget. CLIENT/CUSTOMER Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. Plan, manage and monitor processes to ensure customer service excellence. Develop and manage key stakeholder relationships that enable achievement of operational objectives. PEOPLE Create an engaging, enabling and productive work climate aligned to the employee value proposition. Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment. Monitor and positively influence and manage change, and offer operational support where required. Own and live up to company values. Ensure timeous, clear contracting and assessment of performance expectations with direct reports in line with identified objectives.   Minimum Experience 3 years experience in a similar environment. Motor Industry Experience Minimum Qualification Finance Ralated Degree Preferred Qualification Minimum Requirements Skills and Expertise Required: Communication: Able to communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure. Interpersonal competence; effective at working with people. Financial Accounting Competent application of accounting fundamentals and principles. Financial and Accounting Controls experience Financial and commercial acumen/ thinking Sound knowledge and understanding of accounting and tax concepts, financial statements, trial balance, financial recordkeeping process and books or accounts of the company. Interrogates transaction initiating information or data, and understands, records or enters transactions on to the system. Analyses and reconciles financial information and data, resolves accounting issues, and reports on such. Compiling and presenting reports. Planning and organising Problem-solving and judgement skills Decision making and action orientated. Conflict handling Time management, including the ability to respond to and resolve queries and issues in the minimum amount of time. Able to work independently and under pressure. Personal Attributes: Professional High level of detail and accuracy Energetic and self-motivated Resilient and hard working Deadline driven Systematic and methodical Empathetic when dealing with personnel matters. Someone who upholds professional ethics and values. Must be assertive and comfortable to share views and ideas in the interest of good financial management of the business. Computer Literacy ­ Business Applications Industry legislative compliance/ knowledge. Valid driver's license Please send cv's to mervyn@bonafidehc.co.za

Our motor dealership client in Nelspruit  is looking to employ a Finance Manager. The role include to plan, manage and monitor the implementation of all financial management practices, activities an...

Kempton Park
Posted 2 months ago
Our well known Commercial dealer client based in Kempton Park has an opportunity for an experienced Repair Shop Assistant.
  • Assisting the mechanic in performing scheduled maintenance and repairs on a variety of vehicles
  • Conducting diagnostic tests to identify mechanical problems
  • Assisting with troubleshooting issues and repairing broken parts
  • Performing quality control checks on repaired vehicles
  • Keeping the work area clean and organized
  • Performing general routine inspection of equipment and machinery to maintain quality of production
  • Performing regular maintenance and servicing of vehicles and vehicles equipment
  • Performing general housekeeping duties, including removing trash, wiping down equipment, and sweeping floors
Experience: Must have Matric Must be a qualified Diesel Technician
Also submit cvs to mervyn@bonafidehc.co.za

Our well known Commercial dealer client based in Kempton Park has an opportunity for an experienced Repair Shop Assistant. Assisting the mechanic in performing scheduled maintenance and repairs on a v...

Our well known automotive vehicle dealer client based in Kempton Park currently holds a vacancy for a qualified light commercial vehicle Technician. This position will be suited to an experienced person who has excellent vehicle diagnostic and fault-finding skills and the ability to ensure that repairs are performed correctly and efficiently and that the service department maintains a consistently high level of customer satisfaction.

To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.

Position Overview:

Qualifications and Experience:

Minimum Qualifications and Experience needed: • Matric

• Qualified light commercial vehicle technician experience

Skills and Personal Attributes: Minimum requirement: • Multi-tasking ability • Valid Driver’s License with no endorsements • Good communication skills • Excellent vehicle diagnostic and fault-finding skills

 Also submit cv's to mervyn@bonafidehc.co.za

Our well known automotive vehicle dealer client based in Kempton Park currently holds a vacancy for a qualified light commercial vehicle Technician. This position will be suited to an experienced pers...

Kempton Park
Posted 2 months ago
Our well known automotive vehicle dealer client based in Kempton Park currently holds a vacancy for 2 x qualified Diesel Technicians. This position will be suited to an experienced person who has excellent vehicle diagnostic and fault-finding skills and the ability to ensure that repairs are performed correctly and efficiently and that the service department maintains a consistently high level of customer satisfaction.

To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.

Position Overview:

Qualifications and Experience:

Minimum Qualifications and Experience needed: • Matric

• Qualified Diesel Technician

Skills and Personal Attributes: Minimum requirement: • Multi-tasking ability • Valid Driver’s License with no endorsements • Good communication skills • Excellent vehicle diagnostic and fault-finding skills

 Also submit cv's to mervyn@bonafidehc.co.za

Our well known automotive vehicle dealer client based in Kempton Park currently holds a vacancy for 2 x qualified Diesel Technicians. This position will be suited to an experienced person who has exce...

Centurion
Posted 2 months ago
Job Description Purpose To deliver controller support in order to process vehicle stock transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities GENERIC JOB OUTPUTS PROCESS AND GOVERNANCE Deliver on agreed performance targets according to set procedures and service level agreement. Execute work in line with governance and compliance processes. Identify and apply known solutions to operational challenges and escalate unresolved issues. Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. Ensure all stock is managed in accordance with company/OEM/Importer policies. Ensure key control according to company policies and procedures. Ensure PDI has been conducted before delivery to client. Ensure that all documentation is processed accurately and correctly. Provide effective risk management during the receiving and movement of stock. Receive stock, quality check and process stock on system. Source stock according to requirements and ensure timeous availability. FINANCE Execute work activities effectively and efficiently in order to maximise financial performance and profitability. CLIENT/CUSTOMER Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. Deliver work activities effectively to satisfy customers. PEOPLE Attend training initiatives to improve work quality and enhance own skills. Own and live up to company values.
Qualifications and Experience Minimum Experience 2-3 years experience in a similar environment Minimum Qualification Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04 Minimum Requirements Computer Literacy Proficient (Drive experience) Industry legislative compliance/ knowledge. Valid driver's license
Skills and Personal Attributes Communication Conflict Management Knowledge of Distribution Manage personal work priorities and professional Development Also send cv's to mervyn@bonafidehc.co.za

Job Description Purpose To deliver controller support in order to process vehicle stock transactions accurately and timeously through the execution of predefined work objectives as per agreed standard...

Pretoria
Posted 2 months ago
Our automotive dealer client in Pretoria has a vacancy for a well experienced and qualified Service Manager with below skills. The successful candidate will have to ensure the profitability of the Service Department. The successful candidate will furthermore be responsible for ensuring manufacturer and dealership targets are met. Lastly the candidate will ensure that the quality of service is of the required standard.
Qualifications, Experience and Skills Required:
  • Grade 12 or tertiary education required.
  • Min 3-5 Yrs as Manager.
  • Experience with OEM Systems and Franchise dealer Network.
  • Strong Diagnostic skills and Processes,
  • Ability to manage a Customer Centric Environment
  • Self-driven and ability to drive targets.
  • Analytical & problem-solving skills
  • Valid driver’s license
  • Clear criminal record

Key Duties and Responsibilities:
  • Ensure Quality of Service are met as well as Profitability.
  • Manage workshop flow.
  • Handle all workshop related issues.
  • Liaise with OEM
  • Develop and Implement Marketing Strategies.
  • Manage Team for High Performance Culture.
Also e-mail cvs to mervyn@bonafidehc.co.za
 

Our automotive dealer client in Pretoria has a vacancy for a well experienced and qualified Service Manager with below skills. The successful candidate will have to ensure the profitability of the Se...

Pretoria
Posted 2 months ago
Our well known automotive dealer client in Pretoria has a vacancy available for an experienced Parts Manager. Parts Manager This position will be suited to an experienced person who will assist the company’s customers in receiving the replacement parts they need. In this position, the candidate will have the responsibility to oversee the entire parts department. This involves managing employees, checking inventory, and ordering new parts when necessary. The candidate will also directly handle customer service when an issue needs extra support. Our ideal applicant has several years of experience working with auto parts, preferably with some leadership or management experience. The candidate must have strong customer service and communication skills. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing basis. The candidate for this position will be responsible for managing inventory based on demand and cost targets. They must be able to maintain stock at a level that enables internal servicing and repair departments to complete their work without delay. However, they must also avoid the costs of carrying excessive inventory Specific Role Responsibilities: The responsibilities of a Parts Manager include the following tasks:
  • Handling and managing customer complaints and issues in a timely manner.
  • Ensuring the inventory levels are maintained accurately.
  • Make a list of the parts that need to be purchased.
  • Selling manufactured parts to the customers.
  • Supervising the shipment issues of the parts ordered.
  • Managing the team members and delegating tasks to them.
  • Overseeing the replacements procedures.
  • Looking out for new suppliers offering better quality products.
  • Assisting the HR department in hiring new employees.
  • Providing training sessions to the new team members.
  • Resolving any inconsistencies for all the purchase orders.
  • Maintaining a strong relationship with the vendors and suppliers.
  • Planning and creating promotional campaigns for parts on sale.
  • Ensuring the customers are provided with excellent customer service and satisfaction.
  • Preparing monthly and annual sales part reports.
  • Adhering to all the rules and regulations of the company.
Qualifications and Experience: Minimum Qualifications and Experience needed:
  • Matric
  • Management qualification would be advantageous
  • 3+ Years’ Experience as a Parts Manager
  • Valid Driver’s Licence
Skills and Personal Attributes: Minimum requirement:
  • Computer literate – Kerridge experience advantageous
  • Strong Parts Retail experience
  • Sound knowledge and understanding of inventory monitoring principles.
  • Demonstrate good leadership skills.
  • Good oral and written communication skills.
  • Ability to maintain a positive working environment.
  • Outstanding sales and organizational skills.
  • Ability to maintain the store records accurately.
  • Ability to demonstrate good administrative skills.
  • Ability to offer exceptional customer service.
  • A keen eye for details for accuracy.
  • Excellent team management abilities.
  • Ability to solve problems instantly.
  • Quick decision-making skills.
  • Good inventory management
 Also submit cv's to mervyn@bonafidehc.co.za

Our well known automotive dealer client in Pretoria has a vacancy available for an experienced Parts Manager. Parts Manager This position will be suited to an experienced person who will assist the co...

Pretoria
Posted 2 months ago
Our automotive vehicle dealer client in Pretoria has an opportunity available for a DEALER PRINCIPAL. The position of Dealer Principal is responsible for achievement of objectives/ performance targets and high levels of service delivery; maximising profitability through the sale of vehicles, parts, labour and related products; and ensuring control of cash flow, stock and assets relevant to profit requirements and suitable return on investment. The key focus areas of this role are leading people, achieving results and driving business growth. This role requires an experienced, dedicated person who enjoys autonomy; is aligned to the brand; has a visible, hands-on leadership approach, and is confident in achieving business growth. Position Overview This position is responsible for achievement of objectives/ performance targets and high levels of service delivery; maximising profitability through the sale of vehicles, parts, labour and related products; and ensuring control of cash flow, stock and assets relevant to profit requirements and suitable return on investment. The key focus areas of this role are leading people, achieving results and driving business growth. This role requires an experienced, dedicated person who enjoys autonomy; is aligned to the brand; has a visible, hands-on leadership approach, and is confident in achieving business growth. Specific Role Responsibilities Key Role Responsibilities:
  • Deliver bottom line results while ensuring compliance to company policies and corporate governance.
  • Ensure all departments achieve profit margins agreed to in their objectives/ budgets.
  • Manage cash flow, stock and assets at an optimum level commensurate with profit requirements and a satisfactory return on investment (including cash control/flow, liquidity, stock, debtors, creditors, etc.).
  • Manage stock turnover ratios, stock holding values and sales to meet company objectives.
  • Build and maintain a professional relationship with vehicle manufacturer/s.
  • Develop strategies to drive dealership revenue, profitability and market share in the relevant area.
  • Develop and encourage strong working relationships at all levels in the business.
  • Ensure high standards of quality and workmanship are delivered.
  • Ensure customer acquisition and retention via customer focused interventions in the dealership.
  • Ensure dealer compliance to franchise/OEM standards and target requirements, and MOTUS policies.
  • Be informed and up to date regarding competitor intelligence and awareness via proper market analysis.
  • Forecast and track the performance to measure and improve operational efficiency for the dealership.
  • Facility management, ensuring compliance with OHS requirements, CI rules and general housekeeping is well maintained at all times. Oversee that we set an appropriate brand example in line with the franchise standards.
  • Ensure that there is people capacity in line with delivery, performance objectives and budget.
  • Provide effective leadership and people management (DP's key focus is to act as an effective “manager of managers”).
  • Create a high performing, positive work climate and inclusive culture in the dealership. Responsible to motivate and coach employees, give meaning to work, minimise work disruption and maximise employee productivity.
  • Recruit, develop and retain skilled staff to meet business requirements through the sale of vehicles, associated products, parts and labour, according to financial resources available, in order to create profitability for the Company whilst providing total customer satisfaction.
  • Encourage effective teamwork, self-management and alignment with business values from all dealership staff.
  • Oversee decisions taken by line managers related to recruitment, selection & development, with a view to placing the right person in the right job at the right time, while adhering to dealer Employment Equity plan & targets.
Qualifications and Experience Experience Required:
  • 8+ years relevant retail motor industry experience, of which at least 5 years dealer operations management experience.
  • Effectively managing and leading teams.
  • Knowledge of vehicle financing.
  • Management of vehicle stock & parts stock.
  • Managing vehicle sales and associated products, parts sales and labour sales.
  • A sound understanding of finance and financial transactions.
  • Sound knowledge of Manufacturer and Distributor requirements. OEM brand experience – preferable.
Minimum Qualification/s Required:
  • Senior Certificate (Grade 12/ Matric) is a minimum educational requirement.
  • A tertiary business/ commercial qualification, including sales & marketing – preferable.
  • Recognised Management/ Leadership Diploma or Certificate – desired.
Other Requirements:
  • Valid, unendorsed driver’s license and able to competently & legitimately drive.
  • Computer literate; highly proficient in Excel and Outlook.
  • Experience on DMS (Drive) is highly desired.
  • Experience of driving sales through social media and traditional methods.
  • Knowledge of governance and compliance regulations and requirements.
  • Good administrative skills
  • A working knowledge of the application of OHS, NCA, CRA, FICA and other legislation and frameworks relevant to the retail motor industry.
  • A working knowledge of the application of Labour legislation.
Skills and Personal Attributes Skills and Expertise Required:
  • Communication: Communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure.
  • Interpersonal competence; effective at working with people and building relationships. Active listening to understand - not just to respond.
  • Managing and maintaining manufacturer/OEM relationships.
  • Dealership Operations Management
  • Business and Financial acumen
  • Entrepreneurial and commercial thinking
  • Customer Centricity
  • Problem-solving and judgement skills
  • Initiating Action and driving high performance
  • Conflict management
  • Leadership
  • Must be able to analyse data and interpret meaning from it.
  • Able to strongly encourage a culture of solution-orientated thinking and sharing of ideas.
  • Persuading and Influence; able to get buy-in.
  • Negotiating
  • People Management and Development skills, including strong ability to attract, motivate and retain talent.
  • Coping with pressures and setbacks.
Also send cv's to mervyn@bonafidehc.co.za  

Our automotive vehicle dealer client in Pretoria has an opportunity available for a DEALER PRINCIPAL. The position of Dealer Principal is responsible for achievement of objectives/ performance targe...

Rustenburg
Posted 2 months ago
Our passenger vehicle dealer client in Rustenburg has an opportunity available for a DEALER PRINCIPAL. The dealership features New and (Pre-Owned/ Used) sales floors. The position of Dealer Principal is responsible for achievement of objectives/ performance targets and high levels of service delivery; maximising profitability through the sale of vehicles, parts, labour and related products; and ensuring control of cash flow, stock and assets relevant to profit requirements and suitable return on investment. The key focus areas of this role are leading people, achieving results and driving business growth. This role requires an experienced, dedicated person who enjoys autonomy; is aligned to the brand; has a visible, hands-on leadership approach, and is confident in achieving business growth. Position Overview This position is responsible for achievement of objectives/ performance targets and high levels of service delivery; maximising profitability through the sale of vehicles, parts, labour and related products; and ensuring control of cash flow, stock and assets relevant to profit requirements and suitable return on investment. The key focus areas of this role are leading people, achieving results and driving business growth. This role requires an experienced, dedicated person who enjoys autonomy; is aligned to the brand; has a visible, hands-on leadership approach, and is confident in achieving business growth. Specific Role Responsibilities Key Role Responsibilities:
  • Deliver bottom line results while ensuring compliance to company policies and corporate governance.
  • Ensure all departments achieve profit margins agreed to in their objectives/ budgets.
  • Manage cash flow, stock and assets at an optimum level commensurate with profit requirements and a satisfactory return on investment (including cash control/flow, liquidity, stock, debtors, creditors, etc.).
  • Manage stock turnover ratios, stock holding values and sales to meet company objectives.
  • Build and maintain a professional relationship with vehicle manufacturer/s.
  • Develop strategies to drive dealership revenue, profitability and market share in the relevant area.
  • Develop and encourage strong working relationships at all levels in the business.
  • Ensure high standards of quality and workmanship are delivered.
  • Ensure customer acquisition and retention via customer focused interventions in the dealership.
  • Ensure dealer compliance to franchise/OEM standards and target requirements, and MOTUS policies.
  • Be informed and up to date regarding competitor intelligence and awareness via proper market analysis.
  • Forecast and track the performance to measure and improve operational efficiency for the dealership.
  • Facility management, ensuring compliance with OHS requirements, CI rules and general housekeeping is well maintained at all times. Oversee that we set an appropriate brand example in line with the franchise standards.
  • Ensure that there is people capacity in line with delivery, performance objectives and budget.
  • Provide effective leadership and people management (DP's key focus is to act as an effective “manager of managers”).
  • Create a high performing, positive work climate and inclusive culture in the dealership. Responsible to motivate and coach employees, give meaning to work, minimise work disruption and maximise employee productivity.
  • Recruit, develop and retain skilled staff to meet business requirements through the sale of vehicles, associated products, parts and labour, according to financial resources available, in order to create profitability for the Company whilst providing total customer satisfaction.
  • Encourage effective teamwork, self-management and alignment with business values from all dealership staff.
  • Oversee decisions taken by line managers related to recruitment, selection & development, with a view to placing the right person in the right job at the right time, while adhering to dealer Employment Equity plan & targets.
Qualifications and Experience Experience Required:
  • 8+ years relevant retail motor industry experience, of which at least 5 years dealer operations management experience.
  • Effectively managing and leading teams.
  • Knowledge of vehicle financing.
  • Management of vehicle stock & parts stock.
  • Managing vehicle sales and associated products, parts sales and labour sales.
  • A sound understanding of finance and financial transactions.
  • Sound knowledge of Manufacturer and Distributor requirements. OEM brand experience – preferable.
Minimum Qualification/s Required:
  • Senior Certificate (Grade 12/ Matric) is a minimum educational requirement.
  • A tertiary business/ commercial qualification, including sales & marketing – preferable.
  • Recognised Management/ Leadership Diploma or Certificate – desired.
Other Requirements:
  • Valid, unendorsed driver’s license and able to competently & legitimately drive.
  • Computer literate; highly proficient in Excel and Outlook.
  • Experience on DMS (Drive) is highly desired.
  • Experience of driving sales through social media and traditional methods.
  • Knowledge of governance and compliance regulations and requirements.
  • Good administrative skills
  • A working knowledge of the application of OHS, NCA, CRA, FICA and other legislation and frameworks relevant to the retail motor industry.
  • A working knowledge of the application of Labour legislation.
Skills and Personal Attributes Skills and Expertise Required:
  • Communication: Communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure.
  • Interpersonal competence; effective at working with people and building relationships. Active listening to understand - not just to respond.
  • Managing and maintaining manufacturer/OEM relationships.
  • Dealership Operations Management
  • Business and Financial acumen
  • Entrepreneurial and commercial thinking
  • Customer Centricity
  • Problem-solving and judgement skills
  • Initiating Action and driving high performance
  • Conflict management
  • Leadership
  • Must be able to analyse data and interpret meaning from it.
  • Able to strongly encourage a culture of solution-orientated thinking and sharing of ideas.
  • Persuading and Influence; able to get buy-in.
  • Negotiating
  • People Management and Development skills, including strong ability to attract, motivate and retain talent.
  • Coping with pressures and setbacks.
Also send cv's to mervyn@bonafidehc.co.za  

Our passenger vehicle dealer client in Rustenburg has an opportunity available for a DEALER PRINCIPAL. The dealership features New and (Pre-Owned/ Used) sales floors. The position of Dealer Princip...

Our well known Commercial dealer client in Polokwane currently holds a vacancy for a Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of commercial vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers. The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process. The responsibilities of a Service Advisor include the following tasks: • Receive customers in a professional and friendly manner in order to ensure they feel valued. • Liaise and interact with customers attentively in order to completely understand and comprehend their service needs. • Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries. • Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary. • Maximize customer awareness of all products and services available. • Create collaborative internal and external partnerships in order to expedite service delivery. • Schedule appointments, answer phones, and handle queries. • Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc. • Maintain customer database with contact details and information. • Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence. • Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business. • Ensure customer complaints are effectively managed via relevant system/s. • Maintain and further develop own personal knowledge base in order to remain current and relevant. • Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement. • Attend all relevant OEM training courses and any other developmental training opportunities allocated. • Issuing of vehicle release gate passes • 24 Hr standby • To take personal responsibility in complying with Brand's policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company • Adhering to Occupational Health and Safety regulations. • Perform other duties as requested. Qualifications and Experience Qualifications and Experience: Minimum Qualifications and Experience needed: • Passenger or truck experience • Std 10/ Grade 12 • 2 – 3 years related experience • Knowledge about vehicle engines and parts, automotive electronics, and workshop engineering • Technical experience • Valid Driver’s license Skills and Personal Attributes Skills and Personal Attributes: Minimum requirements: • Highly self-motivated, energetic, and able to maintain a positive outlook. • Ethical • Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc. • Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes. • A team player • Reliable • Results-driven and customer-orientated • Good administrative skills • Excellent communication skills • Computer literate • Ability to work independently and accurately • Good Interpersonal skills Sumbit cvs to mervyn@bonafidehc.co.za

Our well known Commercial dealer client in Polokwane currently holds a vacancy for a Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to the serv...