AA Aftersales Manager

Posted 3 years ago

Our commercial vehicle dealership client in Ekurhuleni is looking to employ an AA Aftersales Manager with relevant experience.

• To grow the service & parts department in all facets of its operation
• To ensure the highest degree of customer satisfaction at all times.
• To maintain agreed profit margins and return on investment.
• To actively seek to maintain/achieve an acceptable market share.
• To maintain excellent service & parts service – CSM/CSI.
• To sell the maximum to trade and retail customers – Service & parts
• To monitor sales daily in order to ensure due emphasis is placed on selling the most profitable lines/maintain stock & general parts stock
• Manage targets with specific focus on asset management (stock controlling/stock turn) and managing sales performance as well as the
performance process
• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• Supervision of staff, management of performance, discipline and other staff management related functions.
• Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts,
operating controls and composite figures.
• Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales.
• Ability to ensure excellence in customer service.
• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service
Department is in line with budgeted labour sales

• Ability to monitor and proactively control costs.
• Debtor management
• Ability to control stock levels in accordance with budget.
• Excellent skills in organizing sales promotions to boost sales during peak user times, e.g. Easter, summer holiday period, Christmas.
• Ability to proactively examine all major transactions weekly to determine ways to improve customer service.
• Ability to closely monitor and control overheads and stock values, reporting excesses to the Dealer Principal timeously together with
solutions for addressing such matters.
• Ability to monitor and control parts purchasing activity.
• Ability to maximize benefits through discounts in accordance with company policy.
• Ability to effectively manage staff including performance, discipline, recruitment and training.
• Excellent in administration:
o To ensure that all transactions are correctly recorded and, when necessary, information passed to relevant departments.
o To ensure that stock levels are promptly and accurately updated.
o Regularly monitor customers’ credit limit notifying Dealer Principal/After Sales Manager about limits reached.
• Relationship management, peers, staff, suppliers and OEM

• Target / Performance driven
• Working with peers/customers/oem
• Sense of urgency
• Ability to work under pressure
• Growth driven
• Customer focused management
• Strong motivational and negotiation skills
• Excellent people management skills
• Focus on driving performance

• Matric
• Relevant post matric qualification will be an advantage
• A minimum of 3 years’ experience in the Commercial industry

• Matric
• Valid Driver’s License / code 14 would be a +
• Knowledgeable in what is required of a Technician
• Relevant post matric qualification in Management will be an advantage
• Fully computer literate – Microsoft package
• Experience in kerridge/CDK


> vibrant/dynamic
> somewhat of a marketer/promoter – to sell the dealership / get new clients – must have this ability…
> manage & work with people & processes
> results driven
> prepared to learn / develop/create new ideas etc etc



Apply Online

A valid email address is required.
A valid phone number is required.