Our automotive dealer client based in Milnerton is looking to employ a Call Centre Manager.

Must have minimum 3 years’ experience at dealership level and be able to lead and develop a team.

Call Centre Manager duties and responsibilities
A Call Centre Manager has various important duties and responsibilities, these include:

Creating and implementing operational strategy, sourcing equipment and managing other aspects of the call centre’s daily operation
Monitoring random calls to assess and improve the quality of staff performance
Handling and resolving complex customer complaints
Setting and meeting performance targets and carrying out periodic appraisals
Tracking user feedback, key performance indices and other statistics
Preparing reports and making presentations to senior management and other stakeholders
Communicating the company’s goals so that all employees understand their role

Also e-mail cv to mervyn@bonafidehc.co.za