Our well known Commercial Dealer client based in Johannesburg currently holds a vacancy for a Manager:  Parts reporting to the Dealer Principal, this position will be suited to a candidate that will be able to maximize profits by ensuring maximum sales of parts to trade and retail customers and by maintaining a satisfactory parts service to other departments and Group dealerships. Ensure the highest degree of Customer Satisfaction. Ensure that all requirements and targets are met and exceeded

Position Overview      

The Manager: Parts is responsible for developing and implementing service standards that will ensure exceptional customer service withing the parts warehouse.

Specific Role Responsibilities :       

Monitor sales to ensure that emphasis is placed on profitability

Ensure the sale of all necessary items to support Customer’s requirements

Ensure that the department achieves budget objectives

Ensure that stock levels are in accordance with budget

Ensure that discounts are monitored and that corrective action is taken when necessary

Control all budgetary spending and ensure that it remains within target

Discuss significant variations in budget with Dealer Principal

Monitor all overheads and stock values

Report to Dealer Principal the debtor’s situation and highlight any variation from Policy

Operate within purchasing budget (number of weeks’ stock)

Organize sales promotions to boost sales

Plan, initiate and promote parts sales events

Cooperate with other departments in their campaigns

Draw up and initiate parts marketing plans

Promote and sell parts by visiting existing and prospective clients

Ensure that sales staff maintains constant contact with existing and prospective clients

Maximize accessory sales through New Cars

Ensure lost sales are been recorded and records utilized

Hold weekly meetings to discuss opportunities and issues and Sales performance

Ensure that all orders are completed within Customers’ requirements and that all necessary follow-ups are carried out

Examine all major transactions to determine how Customer service may be improved

Attend to all necessary inquiries promptly, efficiently and timeously

Ensure absolute clarity in all Customer communications

Ensure that all transactions are correctly recorded and, when necessary, information passed to other departments

Ensure that stock levels are promptly and accurately updated

Monitor Customer credit facilities and ensure due payment

Ensure that all cash sales, parts returned and CODs are controlled and / or paid on a daily basis

Ensure that all daily / weekly / monthly reports are produced promptly and accurately and analyze them

Print a B/O report and discuss with staff at least once a week

Monitor negative stock to ensure accuracy of stock movement, B/O and stock file

Sign off all credit notes & buyouts

Follow up on parts bought and not sold

Establish and maintain the number of adequately trained staff needed to achieve industry standards

Recruit, select, develop and remunerate staff

Operate staff performance appraisal systems at least twice a year and ensure that action is taken on results

Ensure high standards (of all staff) of performance. Checked monthly in relation to set standards

Maintain training standards and measure costs thereof available

Keep all staff updated on changes in existing models and all newly introduced models, exchange units, accessories

Qualifications and Experience     

A minimum of 3-year Parts Manager’s experience is essential.

Minimum NQF Level 4 Qualification (Matric/Grade 12)

MBSA C-Management certification is an added advantage

Valid Driver’s License

Clear Criminal Record

Motor industry experience is essential

Must have excellent verbal communication skill

Computer literacy is essential

Skills and Personal Attributes

Customer focused management

Strong motivational and negotiation skills

Excellent people management skills

Focus on driving performance

Also e-mail cvs to mervyn@bonafidehc.co.za