Our Commercial Vehicle dealership client in Richards Bay currently holds a vacancy for a Service Manager.

The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.

Position Overview:

Should your application be short-listed, you will be contacted for an interview and/ or a psychometric assessment.

Specific Role Responsibilities:

Specifications for these positions will be discussed if a candidate is invited for an interview.

The responsibilities of a Service Manager include the following tasks:

• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• People Management.
• Supervision of staff, management of performance, discipline and other staff management related functions.
• Ability to ensure Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.
• Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.
• Ability to ensure excellence in customer service.
• Ability to maintan effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
• Ability to maintain service core process.
• Custodian of the Service department.
• Cross functional team player.
• Ensure adherence to the Franchise Agreement.
• To adhere to workshop policies and procedures.
• To adhere to FIC and FAIMS policies.
• To take personal responsibilities in complying with Motus policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.
• Adhering to Occupational and Safety regulations.

Qualifications and Experience:

Minimum Qualifications and Experience needed:

• Matric
• Qualified Diesel Technician
• Relevant post matric qualification in Management will be an advantage
• A minimum of 10 years’ relevant technical commercial vehicle industry experience is essential.
• A minimum of 5 years of relevant workshop management experience in the commercial vehicle industry.

Other:

• Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
• Fully computer literate
• An effective understanding of financial principles, including budgeting and forecasting.
• An effective understanding of relevant technology and systems.
• An effective understanding of the Environmental and Occupational Health & Safety Acts.

Skills:

• Have sound communication skills in English and language commonly spoken in the area (speak & write).
• Interpersonal competence; effective at working with people and building relationships.
• Technical, mechanical insight and experience.
• Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.
• Good financial acumen.
• Systems oriented.
• People management competence, including performance management and employee development & motivation.
• Problem solving and motor vehicle fault finding skills.
• Delivering results and meeting customer expectations.
• Coping with pressure
• A team player
• Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
• Valuing Diversity
• Conflict resolution

Personal Attributes

• Committed
• Initiative
• Self-managed and resilient
• Adaptability
• Someone who values and builds relationships.
• Alignment with the brand; acts as an ambassador for the brand and passionate about the products.

Also send cv’s to mervyn@bonafidehc.co.za