Our well known Commercial Vehicle dealership client based in Roodepoort has a vacancy for an experienced Service Manager. The position will report to the Dealer Principal (DP) and is responsible for managing a group of qualified technicians, apprentices and clerical staff.

Specific Role Responsibilities The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.

Qualifications and Experience

• Matric

• Qualified Technician (Diesel Trade or related qualification) will be an added advantage.

• Relevant post matric qualification in Management will be an advantage

• Driver’s License code 10 or C1

Skills and Personal Attributes

COMPUTER PACKAGES:• Fully computer literate – Microsoft package

• Experience in automate or Kerridge will be an advantage

KNOWLEDGE AND SKILLS:

• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.

• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers

• Supervision of staff, management of performance, discipline and other staff management related functions.

• Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures.

• Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales.

• Ability to ensure excellence in customer service.

BEHAVIOURAL COMPETENCIES

• Customer focused management

• Strong motivational skills

• Excellent negotiation skills

• Excellent people management skills

• Focus on driving performance

also send cv’s to mervyn@bonafidehc.co.za