Service Manager

Posted 2 years ago

Our busy motor dealer client in Durban is looking to employ an experienced and qualified African Service Manager.

Core purpose of the role

The core purpose of this position is to manage the service team in order to ensure customer retention and satisfaction in the repair, servicing and maintenance of vehicles while maintaining profit margins.  To be successful in the role, you will be an inspiring leader, be target driven and excel at building trusting relationships, both with employees and clients.  You will have a strong understanding of customer expectations and will have a passion for customer service.

Key deliverables and outputs

  • Reporting to the Dealer Principal, you will:
  • Analyse the SA motor market and dealer

operations, ensuring that you take your team

to the top 25% within the industry

  • Manage the Service Department’s financial


  • Manage service operations to satisfy

customer needs, exceeding customer


  • Manage the vehicle repair order process to

ensure efficiency and effective processes

  • Use company & franchise systems &


  • Market the department by developing and

implementing a service department

customer satisfaction and retention plan.

  • Recruit and select people against the job

specifications and within the relevant

policies of the Company using fair, objective criteria.

  • Manage the development and performance

of staff.

  • Lead the team to develop and maintain

positive working relationships and reach


  • Embrace the company’s business philosophy

through values based management

principles. Manage the physical resources,

such as tools and equipment.

Internal customers

  • All Business units; All support functions;


External stakeholders

  • Customers; Suppliers; OEM

Overview: Essential individual competencies to be successful in the job

Academic qualifications


  • A Mechanical Engineering diploma or Motor Technician Trade Test

degree will be an advantage


  • Unendorsed driver’s license

Work experience


  • Three to Five years’ experience in the field in

a management capacity

  • Experience in a commercial environment will

be an advantage


Essential:             Skills


  • Understanding of, and proven ability to

achieve financial benchmarks and targets

  • Concern for risk management, key control,

asset management

  • Knowledge of Kerridge, CRM systems and

service process procedures

  • Product knowledge
  • People management skills
  • Decisiveness
  • Ability to build relationships
  • Ability to network and manage relationships
  • Ability to handle stress
  • Time management
  • Attention to Detail


Personal Attributes


  • Engaging and persuasive communication style
  • Professional interpersonal interactions
  • Concern for standards and safety
  • Strong drive to ensure quality workmanship
  • A strong drive to create value for the customer
  • Proactiveness
  • Adherence to policies and procedures
  • Assertiveness

Job Features


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