Service Manager

Posted 1 year ago
Job Description Our  well known motor dealer client in Cape Town is currently seeking a Manager: Service to join their team. As a service manager, you will be responsible for overseeing a team of service technicians, Advisors ensuring customer satisfaction, and managing service operations.
Position Overview Reporting to the Dealer Principal, we welcome applicants from a variety of job categories/streams who possess the necessary qualifications and experience to excel in this role. If you are a natural leader with a passion for the automotive industry and a proven track record of success in service management, we encourage you to apply for this position. Keywords such as leadership, management, customer service, industry regulations, and automotive technology are essential to this role and will be valued in the selection process.
Specific Role Responsibilities
  • Manage and lead a team of service technicians
  • Ensure quality control and customer satisfaction
  • Develop and maintain customer relationships
  • Plan and coordinate service operations
  • Analyze and improve service processes and procedures
  • Ensure compliance with industry regulations and safety standards
  • Manage inventory and supplies
  • Monitor and maintain equipment
Qualifications and Experience
  • Minimum of Grade 12 coupled with a National Certificate/Diploma at NQF Level 4
  • 5+ years of experience in automotive service management is a must
  • Bachelor’s degree in Automotive Technology or related field will be an advantage
  • Must have a valid driver’s license and a clear Criminal Record
Skills and Personal Attributes
  • Excellent communication and interpersonal skills
  • Knowledge of automotive technology and industry regulations
  • Ability to work in a fast-paced environment
  • Strong leadership and management skills

Job Features

LocationCape Town
SalaryMarket Related

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