Our truck dealership client in Polokwane currently holds a vacancy for a Administrator: Service Advisor/Administrator: Costing
reporting to the Manager: Service. We are seeking a dedicated Service Advisor & Costing Clerk to play a critical role in our customer service and financial operations.

This position focuses on delivering exceptional support to clients while managing service costs effectively within the automotive industry. Will act as a key point of contact between customers and our service department.

Key Responsibilities –

Serve as the primary liaison between customers and the service team to facilitate smooth communication regarding vehicle servicing. – Accurately assess customer needs and provide detailed estimates for service costs and repairs. – Prepare and maintain cost records, ensuring all information is current and readily available for review. – Collaborate with technicians and service staff to ensure accurate pricing and timelines for service work. – Handle customer inquiries, complaints, and follow-ups to ensure satisfaction and retention. – Ensure all invoicing and billing processes are completed accurately and in a timely manner. – Monitor service department performance metrics to identify areas for improvement and enhance customer service. – Assist with administrative tasks as needed, including data entry and report generation.

Requirements – Proven experience in a customer service role, preferably in the automotive or related industry. – Strong understanding of automotive service processes and costing methodologies. – Excellent communication skills, both verbal and written, with a focus on customer engagement. – Proficient in using service management software and basic accounting tools. – Strong organizational skills with the ability to manage multiple tasks effectively. – Attention to detail to ensure accuracy in estimates and billing information.

Preferred Qualifications – Relevant qualification in automotive technology or business management. – Certification in customer service or automotive service advising. –
Experience with specific service management systems (e.g., Evolve , VSR , UCHP ).

Also email cv’s to mervyn@bonafidehc.co.za