Our luxury vehicle client in Klerksdorp currently holds a vacancy for a qualified Mercedes Benz Technician.
Reporting to the Service Manager; the primary purpose of this position is to repair/service vehicles according to dealer/distributor’s standards

Job Description

•Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate
•Establish parts required for service/repair to be performed and ensured correct parts are ordered
•Report to Service Foreman promptly on any additional work required Obtain authorization prior to carrying out any additional work
•Advise Management prior to fitting any major parts outside the norm for routine servicing/repair
•Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management
•Adhere to laid down workshop policies and procedures
and specifications in the most productive way.

Specific Role Responsibilities
Workshop Productivity:
•Responsible for attaining OEM servicing times
•Responsible for indicating possible future vehicle faults and servicing requirements
•Responsible for noting and reporting on all components, material and consumables
•Responsible for interpreting and implementing technical skill
•Responsible for the testing of vehicles
•Needs to seek technician support and advice in any difficulty experienced in carrying out of requested repairs
•Responsible for communicating on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised
•Responsible for the achievement of labour sales targets, workshop efficiency targets and daily volume targets
Customer Service:
•Analyse accurately customers’ needs and action accordingly
•Maintain a fix right first-time policy by ensuring quality workmanship
•Ensure vehicles are thoroughly examined and report in writing on general condition with emphasis on customers safety
•Establish authorization for extra work
•Ensure all work carried out to OEM safety standards
•Ensure maximum use of servicing knowledge and skill to achieve effective and safe service
•Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised
•Protect customers vehicles with covers and dust sheets and safeguard their contents
•Improve and maintain customer service index percentages to agreed standards
•Monitor come backs – feedback from quality controller/foreman and customer satisfaction reports
Cost Control:
•Ensure all hours and material usage are accurately recorded
•Ensure that utmost care is taken avoiding any damage to vehicles and components during service or repair
•Minimize wastage of all materials, oils and fluids

Product Knowledge and training:
•Attend all training identified by management to ensure a high product knowledge skill level
•Maintain and develop the skill level on all diagnostic equipment
•Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved

Qualifications and Experience
•Matric – Math’s and Physical Science
•N2 – Engineering Science, Technical Drawing, Motor Trade Theory
•A minimum of 3 years Technician/Motor Industry experience is essential
•Technician Qualification/ Trade Certificate
•Clear Criminal Record
•Luxury vehicle experience highly preferable
•A Valid Driver’s License

Skills and Personal Attributes
•Integrity
•Team Work
•Follow through skills
•Self-driven and resilient
•Ability to cope with pressure
•Interpersonal skills (emotional maturity / cross functional collaboration)