Our well known motor dealer client in Boksburg is looking to employ an experienced and qualified Service Manager

Core purpose of the role

The core purpose of this position is to manage the service team in order to ensure customer retention and satisfaction in the repair, servicing and maintenance of vehicles while maintaining profit margins. To be successful in the role, you will be an inspiring leader, be target driven and excel at building trusting relationships, both with employees and clients. You will have a strong understanding of customer expectations and will have a passion for customer service.

Key deliverables and outputs

• Reporting to the Dealer Principal, you will:
• Analyse the SA motor market and dealer operations, ensuring that you take your team to the top 25% within the industry

• Manage the Service Department’s financial performance

• Manage service operations to satisfy customer needs, exceeding customer expectations

• Manage the vehicle repair order process to ensure efficiency and effective processes

• Use company & franchise systems & procedures

• Market the department by developing and implementing a service department customer satisfaction and retention plan.

• Recruit and select people against the job specifications and within the relevant policies of Company using fair, objective criteria.

• Manage the development and performance of staff.

• Lead the team to develop and maintain positive working relationships and reach objectives.

• Embrace the company’s business philosophy through values based management principles. Manage the physical resources, such as tools and equipment.
• Internal customers

• All Business units; All support functions;

Finance

External stakeholders

• Customers; Suppliers; OEM

Overview:

Essential individual competencies to be successful in the job

Academic qualifications

Essential:

• A Mechanical Engineering diploma or degree will be an advantage

Note:

• Unendorsed driver’s license

Work experience

Essential:

• Three to Five years’ experience in the field in a management capacity

Knowledge

Skills

Essential:

• Understanding of, and proven ability to achieve financial benchmarks and targets

• Concern for risk management, key control, asset management

• Knowledge of Kerridge, CRM systems and service process procedures

• Product knowledge
• People management skills
• Decisiveness
• Ability to build relationships
• Ability to network and manage relationships
• Ability to handle stress
• Time management
• Attention to Detail

Personal Attributes

Essential:

• Engaging and persuasive communication style

• Professional interpersonal interactions
• Concern for standards and safety
• Strong drive to ensure quality workmanship
• A strong drive to create value for the customer

• Proactiveness
• Adherence to policies and procedures
• Assertiveness