Credit Supervisor – Bruma

Posted 9 months ago

Our well known automotive dealer client based in Bruma Head Office is looking to employ an experienced

Credit Supervisor:  – Business Unit : Finance

Reporting to: Manager:  Receivables

Overview: Job purpose and deliverables

Purpose of the role: To ensure the outstanding debtors for all segments are collected within predetermined payment terms, control bad debt to a minimum and to contribute to the profitability of the company.

Key deliverables and outputs:  

  1. Debtors:
    • Distribute age analysis to Senior Administrators by the 3rd working day of every month
    • Check arrears percentages calculated by each Senior Administrator/Administrators
    • Analyse arrears and determine plan of action for collection on a monthly basis and discuss with staff members weekly
    • Customers are contacted when escalation procedure has been exhausted by Senior Administrator
    • Timeously escalate matters arising from debtors beyond their scope to Receivables Manager
    • Customer file is accurately prepared and checked for legal handover
    • Oversee the allocation of cash / payments received is accurately applied within 2 days upon batching
    • Ensure that all major customer accounts are reconciled and signed off
    • Original source is investigated for accuracy when dealing with a query
    • To perform the collections process to the Dealerships allocated
  1. People Management:
    • All employees have relevant documentation in place and signed off
    • Employees are recruited and on-boarded according to policy and procedure
    • Compile monthly and quarterly incentive scorecards and submit to Receivables Manager
    • Discuss good and poor performance with all employees monthly
    • Performance Appraisals are conducted twice annually for all staff
    • Poor performance is addressed fairly and timeously (manage poor performance plans weekly)
    • Individual development plans exist for all employees
    • Create a succession plan for the department
    • Manage the employees on a development plan weekly
    • Assist employees with HR-related matters and escalate to Receivables Manager where necessary
    • Plan employee’s leave
    • Manage time keeping of employees in their team (breaks, start and finish times)
    • Ensure that administrators regularly visit their customers
    • Ongoing coaching and on-the-job training opportunities are provided so that all employees have the knowledge, skills and behaviours to perform in their jobs
  1. Reports:
    • Compile the arrears vs payment reports by the 5th of every month  Compile consortium reports by the 6th of every month


  1. Customer Visits:
    • Prepare meeting agenda and objectives
    • In conjunction with Senior Administrators, visit top overdue customers quarterly
    • Compile meeting minutes and action plan
    • Provide feedback on customer visits where necessary to Receivables Manager  Monitor success of meeting action plan


  1. Queries;
    • Analyse query and determine action required to resolve
    • Assign query to applicable Senior Administrator
    • Ensure Administrators follow up on queries directed to Customer Care for timeous resolution and feedback to customer
    • All queries are followed up to ensure that it has been resolved


  1. CSI:
    • Provide contact details of customers to Receivables Manager
    • Manage and provide training to poor CSI performers
    • Investigate CSI verbatim and provide feedback to Receivables Manager


  1. Meetings:
    • 1-1 meetings are held with Senior Administrators and Administrators monthly
    • Redline team meetings are conducted once a week
    • Attend Sales meetings (and Call Centre, where relevant) monthly within segment


Internal customers 

  • FE, DP, FFM and FM


External stakeholders

  • Financial Institutions, OEM

Overview: Essential individual competencies to be successful in the job

Academic qualifications 

•       Matric

•       Relevant diploma/degree – desirable

•       Valid driver’s license

Work experience

•       Minimum 4 – 5 years credit control experience

•       1 -2 years supervisory experience


Knowledge and Skills

•       Basic accounting knowledge

•       Knowledge of collection systems and Credit management principles

•       Basic knowledge of legislation (e.g. National Credit Act and Protection of Personal Information Act)

•       Highly developed persuasive and influencing communication skills

•       Critical thinking skills to analyse and diagnose requirements and solve relatively complex problems

•       Computer, technology and systems

•       Strong written and verbal communication skills (including listening)

Behavioural Attributes

•       Commitment to behaving ethically and correctly

•       Remain resilient with stress and pressures

•       Inspiring leader

•       Target driven

•       A concern for financial goals, results to ensure business viability

•       Building trusting relationships (staff, customers)

•       A strong drive to create value for the customer




Level of Decision Making Level of Problem Solving
Decision making is guided by interpreting situations, applying knowledge of process (discipline, customer requirements) to provide customised solutions. Problems are situational, and require analysis or data gathering first in order to come up with a range of possible solutions.


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