Our well known automotive dealer client based in Bruma Head Office is looking to employ an experienced

Credit Supervisor:  – Business Unit : Finance

Reporting to: Manager:  Receivables

Overview: Job purpose and deliverables

Purpose of the role: To ensure the outstanding debtors for all segments are collected within predetermined payment terms, control bad debt to a minimum and to contribute to the profitability of the company.

Key deliverables and outputs:  

1. Debtors:
   • Distribute age analysis to Senior Administrators by the 3rd working day of every month
   • Check arrears percentages calculated by each Senior Administrator/Administrators
   • Analyse arrears and determine plan of action for collection on a monthly basis and discuss with staff members weekly
   • Customers are contacted when escalation procedure has been exhausted by Senior Administrator
   • Timeously escalate matters arising from debtors beyond their scope to Receivables Manager
   • Customer file is accurately prepared and checked for legal handover
   • Oversee the allocation of cash / payments received is accurately applied within 2 days upon batching
   • Ensure that all major customer accounts are reconciled and signed off
   • Original source is investigated for accuracy when dealing with a query
   • To perform the collections process to the Dealerships allocated

2. People Management:
   • All employees have relevant documentation in place and signed off
   • Employees are recruited and on-boarded according to policy and procedure
   • Compile monthly and quarterly incentive scorecards and submit to Receivables Manager
   • Discuss good and poor performance with all employees monthly
   • Performance Appraisals are conducted twice annually for all staff
   • Poor performance is addressed fairly and timeously (manage poor performance plans weekly)
   • Individual development plans exist for all employees
   • Create a succession plan for the department
   • Manage the employees on a development plan weekly
   • Assist employees with HR-related matters and escalate to Receivables Manager where necessary
   • Plan employee’s leave
   • Manage time keeping of employees in their team (breaks, start and finish times)
   • Ensure that administrators regularly visit their customers
   • Ongoing coaching and on-the-job training opportunities are provided so that all employees have the knowledge, skills and behaviours to perform in their jobs

3. Reports:
   • Compile the arrears vs payment reports by the 5th of every month  Compile consortium reports by the 6th of every month

4. Customer Visits:
   • Prepare meeting agenda and objectives
   • In conjunction with Senior Administrators, visit top overdue customers quarterly
   • Compile meeting minutes and action plan
   • Provide feedback on customer visits where necessary to Receivables Manager  Monitor success of meeting action plan

5. Queries;
   • Analyse query and determine action required to resolve
   • Assign query to applicable Senior Administrator
   • Ensure Administrators follow up on queries directed to Customer Care for timeous resolution and feedback to customer
   • All queries are followed up to ensure that it has been resolved

6. CSI:
   • Provide contact details of customers to Receivables Manager
   • Manage and provide training to poor CSI performers
   • Investigate CSI verbatim and provide feedback to Receivables Manager

7. Meetings:
   • 1-1 meetings are held with Senior Administrators and Administrators monthly
   • Redline team meetings are conducted once a week
   • Attend Sales meetings (and Call Centre, where relevant) monthly within segment

Internal customers 

• FE, DP, FFM and FM

External stakeholders

• Financial Institutions, OEM

Overview: Essential individual competencies to be successful in the job