Aftersales Service Manager Passenger and Commercial vehicles
Posted 4 years ago
Our passenger and commercial vehicle client is looking to employ an experienced Manager for their dealership.
| Job Description | KEY OUTPUTS: – Effective leadership of the after sales function. – Ensures that profitability and unit relevant targets are met or exceeded. – Ensures efficient administration – vital for this position – Ensures all processes are adhered to. – Ensures clean OEM audit results at all times. -Sound technical know-how of the parts and warehouse environment -Sound technical know-how of the service department, the service environment and the ability to address customer issues with technical insight -The ability to drive service hours to a maximum of potential and the ability to take decisive action on non-performance candidates. -Ensures Quality Customer Service and maintain the highest customer satisfaction levels – Promotes high staff morale while enforcing a high-performance culture – Promotes staff development and ensures appropriate discipline levels |
| Position Overview | |
| Specific Role Responsibilities | |
| Qualifications and Experience | QUALIFICATIONS: – Matric – Tertiary qualification preferable – Leadership development certifications will be an added advantage – 5 to 10 years after sales experience essential – Valid Driver’s license |
| Skills and Personal Attributes | KNOWLEDGE AND SKILLS: – Good team leader – Excellent product knowledge – Innovative – Business and financial acumen – Sound knowledge of dealership group requirements. – Understanding and adherence to franchise policies and procedures. – People orientated (good people skill). – Customer orientated. – Computer literate – MS Office intermediate. |
Job Features
| Location | Johannesburg |
| Salary | Market Related |