Aftersales Service Manager Passenger and Commercial vehicles

Posted 4 years ago

Our passenger and commercial vehicle client is looking to employ an experienced Manager for their dealership.

Job Description KEY OUTPUTS:
– Effective leadership of the after sales function.
– Ensures that profitability and unit relevant targets are met or exceeded.
– Ensures efficient administration – vital for this position
– Ensures all processes are adhered to.
– Ensures clean OEM audit results at all times.
-Sound technical know-how of the parts and warehouse environment
-Sound technical know-how of the service department, the service environment and the ability to address customer issues with technical insight
-The ability to drive service hours to a maximum of potential and the ability to take decisive action on non-performance candidates.
-Ensures Quality Customer Service and maintain the highest customer satisfaction levels
– Promotes high staff morale while enforcing a high-performance culture
– Promotes staff development and ensures appropriate discipline levels
Position Overview
Specific Role Responsibilities
Qualifications and Experience QUALIFICATIONS:
– Matric
– Tertiary qualification preferable
– Leadership development certifications will be an added advantage
– 5 to 10 years after sales experience essential
– Valid Driver’s license
Skills and Personal Attributes KNOWLEDGE AND SKILLS:
– Good team leader
– Excellent product knowledge
– Innovative
– Business and financial acumen
– Sound knowledge of dealership group requirements.
– Understanding and adherence to franchise policies and procedures.
– People orientated (good people skill).
– Customer orientated.
– Computer literate – MS Office intermediate.


Job Features

SalaryMarket Related

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