Service Advisor – Johannesburg

Posted 3 months ago

Our well known automotive dealer client based in Johannesburg is looking to employ a Service Advisor reporting to the Service Manager. This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Specific Role Responsibilities:

• Ensure that all customers (internal & External) are kept informed regarding progress of their vehicles daily

  • Ensure the promotion and adherence to safety standards
  • Sell accessories and additional work
  • Ensure parts are ordered according to the parts ordering system
  • Prepare quotations to be authorized timeously
  • Follow up on sales not made (no shows) – rebook to prevent any lost opportunity.
  • Follow up on work in progress daily to ensure customer feedback; no missed sale opportunity & no late warranty. maintenance claim submissions

Job Description:

• Coordinating workflow in the service department, between service advisors, foreman and customers
• Updating service customers on all service bookings and progress timeously
• Being a team player, to be able to work all respective stakeholders
• Ensure workshop opening and closing daily and timeously
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe
• Ensuring first thing in the morning that vehicles are parked outside and that the keys are locked in a key safe
• Ensuring job cards are signed & compliant Brand requirements
• Assisting and timeously advising Technicians on quotes
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop within a 5-day turnaround time as per Brand requirements
• Book in vehicles with completed relevant information in line with Company Compliance requirements
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary
• Ensure that all vehicles are test driven
• Record and report comebacks as per Company compliance requirements

Qualifications and Experience:

• A minimum of 3 years’ Service Advisor experience is essential
• A minimum of Grade 12
• Clear Criminal Record
• Motor industry experience will be an advantage
• Valid Drivers’ License
• Computer literacy in Kerridge
•Skills and Personal Attributes • Good Interpersonal & Communication Skills
• Ability to operate under pressure and in a team environment
• Attention to Details

Also send cvs to mervyn@bonafidehc.co.za

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