The purpose of the position is to provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers; supporting the Service Manager to operate an efficient, profitable service centre.

• Supervise workshop staff and oversee the teamwork between workshop and relevant administrative support staff.
• Plan workshop production and capacity according to productive and available staff.
• Attend to escalated workshop (technical) problems, assisting and guiding technicians with unresolved diagnostic issues.
• Communicate with customers on technical matters and otherwise ensure that customers remain informed regarding repairs to their vehicles via the appropriate channels.
• Evaluate repairs and assist in locating and ordering correct parts where necessary.
• Control the workshop productivity (i.e. hours worked/ hours sold), efficiency (i.e. flat rate time with actual time) and achievement of customer service level index objectives.
• Control (WIP) work in progress on all vehicles in the workshop daily to maintain acceptable levels of productivity and service delivery.
• Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
• Ensure workshop equipment, including specialized tools and equipment, is maintained and remains in a workable condition.
• Test drive vehicles
• Monitor and communicate staff target achievements, and implement corrective action plans where necessary.
• Manage training of all workshop staff.
• Oversee the work and development of Apprentices.
• Maintain good housekeeping within department.
• Implement and monitor environmental, health and safety standards.
• Work hand-in-hand with management to achieve industry leading standards of customer care, process efficiency and cost control.

• A minimum of 8 years’ experience in an automotive technical role – essential.
• A minimum of 3 years of relevant OEM motor dealership workshop experience – highly desired.
• NOTE: Prior ELECTRICAL experience will be a definite advantage.

Minimum Qualification/s Required:

• Senior Certificate (Grade 12)
• Qualified Technician – essential
• Recognised management certificate or diploma would be beneficial.

Other Requirements:

• Valid, unendorsed driver’s license
• Computer literate: proficiently able to use MS Office and relevant DMS functions.

• Have sound, effective communication skills in English AND Afrikaans (speak & write).
• Interpersonal competence; effective at working with people, building team spirit, reconciling conflict, listening and supporting others.
• Professional and technical expertise in vehicle service and repair maintenance.
• Problem solving and motor vehicle fault finding skills.
• Planning and organising
• Supervising and leading; providing team members with clear direction, delegating, motivating and empowering others, providing people with development opportunities, and sets appropriate standards of behavior.
• Delivering results and meeting customer expectations.
• Following instructions and processes; appropriately follows instructions from others without unnecessarily challenging authority; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organization; complies with legal and technical obligations and safety requirements of the role.
• Coping with pressure and setbacks.
• A team player
• Decision making and action orientated.
• A developing understanding of the commercial factors of managing a successful business operation.
• Valuing Diversity

Personal Attributes:

• Equally comfortable with being presentable in dealing with customers and also getting your hands dirty.
• Initiative
• Reliable and committed
• Perseverance
• Adaptability
• Some who values and builds relationships.
• Alignment with the brand/s.
• Positive thinking