Our well know commercial motor dealer client based in Johannesburg currently holds a vacancy for an experienced EE Parts Manager.
Reporting to the Dealer Principal, this position will be suited to a candidate that will be able to maximize profits by ensuring maximum sales of parts to trade and retail customers and by maintaining a satisfactory parts service to other departments and Group dealerships.
Ensure the highest degree of Customer Satisfaction.
Ensure that all requirements and targets are met and exceeded
Job Description
- Monitor sales to ensure that emphasis is placed on profitability
- Ensure the sale of all necessary items to support Customer’s requirements
- Ensure that the department achieves budget objectives
- Ensure that stock levels are in accordance with budget
- Ensure that discounts are monitored and that corrective action is taken when necessary
- Control all budgetary spending and ensure that it remains within target
- Discuss significant variations in budget with Dealer Principal
- Monitor all overheads and stock values
- Report to Dealer Principal the debtor’s situation and highlight any variation from Policy
- Operate within purchasing budget (number of weeks’ stock)
- Organize sales promotions to boost sales
- Plan, initiate and promote parts sales events
- Cooperate with other departments in their campaigns
- Draw up and initiate parts marketing plans
- Promote and sell parts by visiting existing and prospective clients
- Ensure that sales staff maintains constant contact with existing and prospective clients
- Maximize accessory sales through New Cars
- Ensure lost sales are been recorded and records utilized
- Hold weekly meetings to discuss opportunities and issues and Sales performance
- Ensure that all orders are completed within Customers’ requirements and that all necessary follow-ups are carried out
- Examine all major transactions to determine how Customer service may be improved
- Attend to all necessary inquiries promptly, efficiently and timeously
- Ensure absolute clarity in all Customer communications
- Ensure that all transactions are correctly recorded and, when necessary, information passed to other departments
- Ensure that stock levels are promptly and accurately updated
- Monitor Customer credit facilities and ensure due payment
- Ensure that all cash sales, parts returned and CODs are controlled and / or paid on a daily basis
- Ensure that all daily / weekly / monthly reports are produced promptly and accurately and analyze them
- Print a B/O report and discuss with staff at least once a week
- Monitor negative stock to ensure accuracy of stock movement, B/O and stock file
- Sign off all credit notes & buyouts
- Follow up on parts bought and not sold
- Establish and maintain the number of adequately trained staff needed to achieve industry standards
- Recruit, select, develop and remunerate staff
- Operate staff performance appraisal systems at least twice a year and ensure that action is taken on results
- Ensure high standards (of all staff) of performance. Checked monthly in relation to set standards • Maintain training standards and measure costs thereof available
- Keep all staff updated on changes in existing models and all newly introduced models, exchange units, accessories
- Experience in Mercedes -Benz (Trucks and Vans) and FUSO trucks parts will be an added advantage
Qualifications and Experience
- A minimum of 3-year Parts Manager’s experience is essential.
- Grade 12
- Mercedes-Benz Certified Parts Management will be an added advantage
- Valid Driver’s License
- Clear Criminal Record
- Motor industry experience is essential
- Must have excellent verbal communication skill
- Computer literacy is essential