Our well-known automotive dealership client based in Rustenburg is looking to employ Premium Brand New/Used Vehicle Sales Executives with a proven track record.
Purpose of the role:
The core purpose of this position is to meet and exceed targets and customer expectations
at every phase of the selling process. To be successful in the role, you would have a passion for the business, up to date product knowledge, have the ability to follow up on leads and have an excellent closing ratio. You will have a professional personal image and will have a drive to meet targets in terms of units, profit and CSI/CCS targets.
Key deliverables and outputs:
o Utilise the lead management system and web-based initiatives, use various methods of researching markets and gathering sales leads and follow up and pursue sales leads.
o Make contact with existing or potential customers on the telephone, build a positive relationship with
existing or potential customers, and create customer interest in the products and services.
o Negotiate the sale, handle objections and close the sale.
o Manage the trade-in.
o Use the correct sales administration procedures after the customer has signed the offer to purchase.
o Ensure that the pre-delivery inspection process has been followed correctly, do own quality check to ensure the car is clean and deliver the vehicle to the customer.
o Develop sound relationships with the manufacturer’s representatives and keep up to date with all
manufacturer programs.
o Maintain effective oral and written communications with customers and work colleagues.
o Create and maintain professional working relationships.
o Protect the company against risk.
Level of Decision-Making
Academic qualifications
o Matric Certificate
o Unendorsed driver’s license
o A marketing or finance diploma/degree will be an advantage
Requirements:
Proven track record of sales
Valid drivers
Grade 12 or tertiary education.
Team player.
Willingness to work flexible hours/overtime
o Work Experience in a Dealership is essential
Knowledge and Skills
o Excellent selling skills
Behavioural Attributes
o Driving skills
o Persuasive communication style
o Ability to work without close supervision
o Attention to detail
o Time management
Also e-mail cvs to mervyn@bonafidehc.co.za
Our well known automotive dealer client based in Northcliff is looking to employ a New/Used Vehicle
Sales Managers with a proven track record.
Job Description
The Sales Manager is fully responsible for the management of the Sales department, maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.
Position Overview
Specific Role Responsibilities:
The responsibilities of a Sales Manager include the following tasks:
Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast. Developing the necessary sales organization to meet sales and profitability objectives. Ensuring optimum stock of vehicles on premises. Ensuring cost control to budget within the department. Ensure adequate product display material is available. Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability. Monitor financial performance of sales department weekly. Ensure that customer complaints are dealt with timeously and effectively. Ensure that departmental customer satisfaction/ expectation targets are met. Ensure direct and indirect costs remain within Company prescribed parameters. Establish the staffing levels and the training required to achieve sales objectives. Ensure that all floorplan activities are monitored. Ensure stock level is kept within company policy requirements. Maximize sale of back-end products.
Qualifications and Experience
Minimum Qualifications and Experience needed:
Matric Previous Vehicle Sales Manager experience
Must have internet leads/ sales experience
Skills and Personal Attributes
Minimum requirement: Computer literate Multi-tasking ability Valid Driver’s License with no endorsements
Good communication skills Strong admin management skills
A team player Reliable
Must be able to maintain and be a constant high performer
Also e-mail cv to mervyn@bonafidehc.co.za
Our well known automotive dealer client based in Sandton is looking to employ New/Used Vehicle
Sales Managers with a proven track record.
Job Description
The Sales Manager is fully responsible for the management of the Sales department, maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.
Position Overview
Specific Role Responsibilities:
The responsibilities of a Sales Manager include the following tasks:
Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast. Developing the necessary sales organization to meet sales and profitability objectives. Ensuring optimum stock of vehicles on premises. Ensuring cost control to budget within the department. Ensure adequate product display material is available. Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability. Monitor financial performance of sales department weekly. Ensure that customer complaints are dealt with timeously and effectively. Ensure that departmental customer satisfaction/ expectation targets are met. Ensure direct and indirect costs remain within Company prescribed parameters. Establish the staffing levels and the training required to achieve sales objectives. Ensure that all floorplan activities are monitored. Ensure stock level is kept within company policy requirements. Maximize sale of back-end products.
Qualifications and Experience
Minimum Qualifications and Experience needed:
Matric Previous Vehicle Sales Manager Experience Must have internet leads/ sales experience
Skills and Personal Attributes
Minimum requirement: Computer literate Multi-tasking ability Valid Driver’s License with no endorsements
Good communication skills Strong admin management skills
A team player Reliable
Must be able to maintain and be a constant high performer
Also email cv's to mervyn@bonafidehc.co.za
Our passenger vehicle dealership client based in Sandton has a vacancy for an experienced Dealer Principal.
The position requires a high-profile, experienced, passionate person, who enjoys autonomy and is confident in achieving business growth. The focus of this role is on driving and achieving results.
Preferences:
Previous Dealer Principal experience in the required (A minimum of five years’ experience as a Dealer Principal within the Automotive Retail Industry).
Recognised Management/ Leadership Diploma or Certificate – desired.
Valid driver’s license
Specific Role Responsibilities:
Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Dealer Principal include the following tasks:
Ability to deliver bottom line results while ensuring compliance to company policies and corporate governance
Ability to develop and implement strategies for growth
Strong entrepreneurial skills
Sound financial / accounting knowledge
Good business acumen
Ability to make sound business decisions
Ability to apply modern business methods
Ability to ensure maximum efficiency and profitability in all departments.
Ability to create a customer centric environment and maximize customer service levels
Ability to control cash flow, stocks and assets at a level commensurate with profit requirements and satisfactory return on investment
Ability to manage risk and ensure audit requirement compliance
Ability to ensure dealer compliance to franchise standards and target requirements
Ability to create a high-performance culture and climate in the dealership
Strong ability to motivate and retain talent
Ability to develop and encourage strong working relationships at all levels in the business
Ability to manage performance and deal with poor-performance immediately
Qualifications and Experience:
Minimum Qualifications and Experience needed:
Matric with a relevant Degree or similar
Recognised Management/ Leadership Diploma or Certificate – desired.
Other Requirements:
Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
Computer literate; highly proficient in Excel, Outlook, Powerpoint and Word.
A working knowledge of the application of OHS, NCA, CPA, FICA and other legislation and frameworks relevant to the retail motor industry.
A working knowledge of the application of Labour legislation.
Skills and Personal Attributes:
Minimum requirement:
Communication: Able to communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure.
Interpersonal competence; effective at working with people and building relationships.
Dealership Operations Management
Financial Management relevant to managing a business.
Entrepreneurial and commercial thinking.
Customer Centricity
Problem-solving and judgement skills
Deciding and Initiating Action
Conflict management
Leadership
Monitoring and measuring
Improvement Orientation
People Management and Development skills
Persuading and Influence
Formulating Strategies and Concepts
Coping with pressures and setbacks
Analysing
Also e-mail cv to mervyn@bonafidehc.co.za
A Parts Manager vacancy exists at our passenger dealer client in Roodepoort.
Job Description
Reporting to the Dealer Principal, this position will be suited to a candidate that will be able to maximize profits by ensuring maximum sales of parts to trade and retail customers and by maintaining a satisfactory parts service to other departments and Group dealerships. Ensure the highest degree of Customer Satisfaction. Ensure that all the Japanese Brand requirements and targets are met and exceeded.
Specific Role & Responsibilities
- Monitor sales to ensure that emphasis is placed on profitability
- Ensure the sale of all necessary items to support Customer’s requirements
- Ensure that the department achieves budget objectives and Japanese Brand purchase targets
- Ensure that stock levels are in accordance with budget and Japanese Brand standards
- Ensure that discounts are monitored and that corrective action is taken when necessary
- Control all budgetary spending and ensure that it remains within target
- Discuss significant variations in budget with Dealer Principal
- Monitor all overheads and stock values
- Report to Dealer Principal the debtor’s situation and highlight any variation from Policy
- Operate within purchasing budget (number of weeks’ stock) Japanese Brand Standards
- Organize sales promotions to boost sales
- Plan, initiate and promote parts sales events
- Cooperate with other departments in their campaigns
- Draw up and initiate parts marketing plans
- Promote and sell parts by visiting existing and prospective clients
- Ensure that sales staff maintains constant contact with existing and prospective clients
- Maximize accessory sales through New Cars
- Ensure lost sales are been recorded and records utilized
- Hold weekly Kaizen meetings to discuss opportunities and issues and Sales performance
- Ensure that all orders are completed within Customers’ requirements and that all necessary follow-ups are carried out
- Examine all major transactions to determine how Customer service may be improved
- Attend to all necessary inquiries promptly, efficiently and timeously
- Ensure absolute clarity in all Customer communications
- Ensure that all transactions are correctly recorded and, when necessary, information passed to other departments
- Ensure that stock levels are promptly and accurately updated
- Monitor Customer credit facilities and ensure due payment
- Ensure that all cash sales, parts returned and CODs are controlled and / or paid on a daily basis
- Ensure that all daily / weekly / monthly reports are produced promptly and accurately and analyze them
- Print a B/O report and discuss with staff at least once a week
- Monitor negative stock to ensure accuracy of stock movement, B/O and stock file
- Sign off all credit notes & buyouts
- Follow up on parts bought and not sold
- Establish and maintain the number of adequately trained staff needed to achieve industry and Japanese Brand standards
- Recruit, select, develop and remunerate staff
- Operate staff performance appraisal systems at least twice a year and ensure that action is taken on results
- Ensure high standards (of all staff) of performance.
- Keep all staff updated on changes in existing models and all newly introduced models, exchange units, accessories
Qualifications and Experience
- 3 years’ Parts Manager experience is essential.
- A minimum of Grade 12.
- Valid Driver’s License
- Clear Criminal Record
- Motor industry experience is essential
- Computer literacy is essential
- Must have excellent verbal communication skill
Also e-mail cv to mervyn@bonafidehc.co.za
Our well known automotive vehicle dealer client based in Parow is looking to employ an experienced F&I Manager.
Job Description
Purpose
This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.
Position Overview
Purpose
This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.
Specific Role Responsibilities
Generic Job Outputs
Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
Maximize second gross profit.
Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
Provide specialized need analysis & financial and insurance advice and support to clients
Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership
Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
Customer service and sale management.
Knowledge of the NCA, CRA, FAIS, FICA.
Qualifications and Experience
Minimum Experience
Requirements:
Grade 12
Minimum 3 years’ experience as an F&I Manager
Qualification:
FECT Retail Insurance NQF Level 4Qualifications with
Qualification with minimum 120 credits
NCA accredited
RE Certificate
Class of Business up to Date
CPD hours up to date within a stipulated time frame
Also send cv to mervyn@bonafidehc.co.za
Our well known automotive vehicle dealer client based in Randburg & Bryanston is looking to employ experienced F&I Managers.
Job Description
Purpose
This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.
Position Overview
Purpose
This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.
Specific Role Responsibilities
Generic Job Outputs
Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
Maximize second gross profit.
Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
Provide specialized need analysis & financial and insurance advice and support to clients
Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership
Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
Customer service and sale management.
Knowledge of the NCA, CRA, FAIS, FICA.
Qualifications and Experience
Minimum Experience
Requirements:
Grade 12
Minimum 3 years’ experience as an F&I Manager
Qualification:
FECT Retail Insurance NQF Level 4Qualifications with
Qualification with minimum 120 credits
NCA accredited
RE Certificate
Class of Business up to Date
CPD hours up to date within a stipulated time frame
Our passenger vehicle dealership client based in George has a vacancy for an experienced Dealer Principal.
The position requires a high-profile, experienced, passionate person, who enjoys autonomy and is confident in achieving business growth. The focus of this role is on driving and achieving results.
Preferences:
Previous Dealer Principal experience in the required (A minimum of five years’ experience as a Dealer Principal within the Automotive Retail Industry).
Recognised Management/ Leadership Diploma or Certificate – desired.
Valid driver’s license
Specific Role Responsibilities:
Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Dealer Principal include the following tasks:
- Ability to deliver bottom line results while ensuring compliance to company policies and corporate governance
- Ability to develop and implement strategies for growth
- Strong entrepreneurial skills
- Sound financial / accounting knowledge
- Good business acumen
- Ability to make sound business decisions
- Ability to apply modern business methods
- Ability to ensure maximum efficiency and profitability in all departments.
- Ability to create a customer centric environment and maximize customer service levels
- Ability to control cash flow, stocks and assets at a level commensurate with profit requirements and satisfactory return on investment
- Ability to manage risk and ensure audit requirement compliance
- Ability to ensure dealer compliance to franchise standards and target requirements
- Ability to create a high-performance culture and climate in the dealership
- Strong ability to motivate and retain talent
- Ability to develop and encourage strong working relationships at all levels in the business
- Ability to manage performance and deal with poor-performance immediately
- Qualifications and Experience:
Minimum Qualifications and Experience needed: - Matric with a relevant Degree or similar
- Recognised Management/ Leadership Diploma or Certificate – desired.
Other Requirements: - Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate; highly proficient in Excel, Outlook, Powerpoint and Word.
- A working knowledge of the application of OHS, NCA, CPA, FICA and other legislation and frameworks relevant to the retail motor industry.
- A working knowledge of the application of Labour legislation.
- Skills and Personal Attributes:
Minimum requirement: - Communication: Able to communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure.
- Interpersonal competence; effective at working with people and building relationships.
- Dealership Operations Management
- Financial Management relevant to managing a business.
- Entrepreneurial and commercial thinking.
- Customer Centricity
- Problem-solving and judgement skills
- Deciding and Initiating Action
- Conflict management
- Leadership
- Monitoring and measuring
- Improvement Orientation
- People Management and Development skills
- Persuading and Influence
- Formulating Strategies and Concepts
- Coping with pressures and setbacks
- Analysing
- Also e-mail cv to mervyn@bonafidehc.co.za
Our well known truck dealer client based in Worcester currently holds a vacancy for a qualified Diesel Technician.
Must have experience with Heavy trucks e.g Volvo, UD, Isuzu, FAW, Hino, MB, FUSO, Freightliner etc.
This position will be suited to an experienced person who has excellent vehicle diagnostic and fault-finding skills and the ability to ensure that repairs are performed correctly and efficiently and that the service department maintains a consistently high level of customer satisfaction.
To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.
Position Overview:
Qualifications and Experience:
Minimum Qualifications and Experience needed:
Qualified Diesel Technician
Must have Code 10/14 drivers License
Matric
Skills and Personal Attributes:
Minimum requirement:
Multi-tasking ability
Good communication skills
Excellent vehicle diagnostic and fault-finding skills
Also email cv's to mervyn@bonafidehc.co.za
Our truck workshop in Worcester currently holds a vacancy for a Supervisor: Foreman.
This position will be suited to an experienced person who can ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains consistently high customer satisfaction.
To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.
Specific Role Responsibilities Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Foreman include the following tasks:
• Recruits hire and motivate qualified service technicians.
• Assists technicians in developing their skills.
• Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor and dispatcher when necessary.
• Attends manager's meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a safe work environment.
• Maintains professional appearance.
• Other tasks as assigned.
Qualifications and Experience Minimum Qualifications and Experience needed:
• Qualified Diesel Technician
• Must have workshop Foreman experience
• Mercedes Benz, Freightliner, Fuso, UD, Volvo etc. brand (Commercial Vehicles) Experience advantageous
Skills and Personal Attributes • Skills:
o Have sound communication skills in English and language commonly spoken in the area (speak & write).
o Interpersonal competence; effective at working with people, building team spirit, reconciling conflict, listening, and supporting others.
o Professional and technical expertise in vehicle service and repair maintenance.
o Problem-solving and motor vehicle fault-finding skills.
o Planning and organising
o Supervising and leading; providing team members with clear direction, motivating and empowering others, providing people with development opportunities, and setting appropriate standards of behaviour.
o Delivering results and meeting customer expectations.
o Following instructions and processes; appropriately follows instructions from others without unnecessarily challenging authority; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal and technical obligations and safety requirements of the role.
o Coping with pressure and setbacks.
o A team player
o Decision-making and action orientated.
o A developing understanding of the commercial factors of managing a successful business operation.
o Valuing Diversity
Personal Attributes
o Initiative
o Perseverance
o Adaptability
o Someone who values and builds relationships.
o Alignment with the brand.
o Positive thinking
Policy
Also forward cv's to mervyn@bonafidehc.co.za