A vacancy exists for a Warranty Clerk at our automotive dealer client based in Nelspruit.
MAIN JOB FUNCTIONS:
• To ensure that the warranty administration related to the service department is updated and accurate.
• Directly responsible to the Service Manager.
• Relationships with Customers and company staff.
• Capital expenditure: No purchasing authority.
• Operational expenditure: No credit note authority.
• Ensure that vehicles under warranty are registered on the warranty system.
• Cross departmental disciplines.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Check Job Cards daily.
• Sales, manufacturing dates are correct.
• Chassis and engine numbers correct.
• Check service history.
• Check extra work required.
• Correct allocation of costs.
• Process invoices for outwork accurately and timeously.
• Quotations, when necessary.
• Correct labour costs to be allocated to repair costs.
• Correct errors in warranty claims, when necessary.
• Do general costing accurately.
• Check work in progress.
• Attend to queries and corrections.
• Do job card reversals, when necessary.
• Check that previous day’s invoices are reflected on system.
• Compile necessary reports.
• Assist with warranty administration when necessary.
• Assist with service calls when necessary.
• Banking.
• Track debtors.
• Track outstanding cash.
• Process warranty and maintenance claims accurately daily.
• Check claim queue daily.
• Check age analysis weekly.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Adhering to Brand's Manufacture warranty policy and procedures.
• Self-audit job cards.
• Preparation of the warranty and maintenance remittance.
• Follow up on delayed payments and queries.
• Follow up on car hires daily to update Dealer Portal.
• Process warranty claims accurately daily.
• Submit PA ‘s daily.
• Check age analysis weekly.
EXPERIENCE AND QUALIFICATIONS:
• Matric.
• Computer Literacy
Also e-mail cv to mervyn@bonafidehc.co.za
MAIN JOB FUNCTIONS:
• To ensure that the warranty administration related to the service department is updated and accurate.
• Directly responsible to the Service Manager.
• Relationships with Customers and company staff.
• Capital expenditure: No purchasing authority.
• Operational expenditure: No credit note authority.
• Ensure that vehicles under warranty are registered on the warranty system.
• Cross departmental disciplines.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Check Job Cards daily.
• Sales, manufacturing dates are correct.
• Chassis and engine numbers correct.
• Check service history.
• Check extra work required.
• Correct allocation of costs.
• Process invoices for outwork accurately and timeously.
• Quotations, when necessary.
• Correct labour costs to be allocated to repair costs.
• Correct errors in warranty claims, when necessary.
• Do general costing accurately.
• Check work in progress.
• Attend to queries and corrections.
• Do job card reversals, when necessary.
• Check that previous day’s invoices are reflected on system.
• Compile necessary reports.
• Assist with warranty administration when necessary.
• Assist with service calls when necessary.
• Banking.
• Track debtors.
• Track outstanding cash.
• Process warranty and maintenance claims accurately daily.
• Check claim queue daily.
• Check age analysis weekly.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Adhering to Jaguar Land Rover Manufacture warranty policy and procedures.
• Self-audit job cards.
• Preparation of the warranty and maintenance remittance.
• Follow up on delayed payments and queries.
• Follow up on car hires daily to update Dealer Portal.
• Process warranty claims accurately daily.
• Submit PA ‘s daily.
• Check age analysis weekly.
EXPERIENCE AND QUALIFICATIONS:
• Matric.
• Computer Literacy, preferably in SPL Automate/Pinnacle.
Also email cv's to mervyn@bonafidehc.co.za
RELATIONSHIPS AND PERSONAL ACTIVITIES:
• Directly responsible to the Service Manager.
• Relationships with workshop foreman, after-sales consultants, technicians, apprentices, and customers.
MAIN JOB FUNCTIONS:
• To assist service reception when a vehicle is to be tested with a customer before it enters the workshop and inspect new vehicles.
• To assist with “small, waiting” repairs and help in getting the issue resolved it can be done quickly.
• To ensure workshop always stays neat and tidy and to control the workshop cleaners.
• To ensure wash bay operates efficiently and to control wash bay staff.
• Check that work carried out on vehicle correspondents with work requested on job card.
• Carry out road tests to confirm that work requested had been completed correctly.
• Liaise with workshop foreman and technicians on failed road tests.
• Together with the foreman test each vehicle properly
• Sign off job card timeously when satisfied that all work has been carried out correctly.
• Monitor number of failed road tests and discuss possible action plans with Service Manager and Workshop Foreman.
• Go out on minor breakdowns, ensuring the safety of the On Call vehicle and equipment.
• Move completed vehicles to the wash-bay for cleaning.
• Assist in moving vehicles from wash-bay and parking them in a known location for collection.
• Assist in moving vehicles into the workshop at the end of the day.
• Assist in moving vehicles out of the workshop in the mornings.
• Assist in preparing loan vehicles ready for customers.
• Carry out road tests with customers.
• Cross departmental disciplines.
Experience:
• Valid driver’s Licence.
• Motor industry experience.
Also email cv's to mervyn@bonafidehc.co.za
MAIN PURPOSE OF JOB:
Must be an Automotive Qualified Technician:
LEVEL 4 AND EV LID OFF.
• To repair and service Motor Vehicles according to manufacturers’ standards and specifications.
MAIN JOB FUNCTIONS:
• Establish parts required for service or repairs to be performed and ensure that correct parts are ordered.
• Report to foreman promptly on any additional work required.
• Obtain authorization prior to carrying out additional work.
• Obtain authorization prior to fitting parts costing more than approximately R250.00.
• Obtain technical information from Foreman on problem jobs.
• Adhere strictly to technical specifications a laid down by manufacturers.
• Perform duties according to manufacturer’s standards.
• Adhere to laid down workshop policies and procedures.
• Write short but concise description of all work performed on back of job card including the cause and correction.
• Ensure that all old parts are placed in a plastic bag in the boot of the car, except in the case of warranty work where old parts must be tagged and returned to the control tower.
• Ensure that all oils and consumables used are booked on the job card.
• Ensure that vehicle is kept as clean as possible, and that seat and fender covers are used.
• Ensure that work area is kept safe, clean, and tidy.
• Ensure that time recording on time sheet is done correctly and as soon as possible after work is completed.
• Report any faulty and/or broken equipment to the Foreman.
• Ensure that special tools and equipment are used with the utmost care.
• Possess complete set of own hand tools as per M.I.F. list and maintain them in good working condition.
• Repair vehicles according to specifications as instructed and within the flat rate time.
• Accept responsibility for apprentices/learners and impact through explanation and practise, the necessary skills required to perform the job correctly and thereafter to inspect/monitor the work and rectify any problems.
• Ensure neat appearance.
• Maintain cordial relationship with workshop staff.
• Customer’s vehicles must not be used for sitting in.
• Accessories such as cigarette lighters and radios in customer’s vehicles must not be tampered with.
• No private property in customer’s vehicles must be removed.
• Any components, parts, accessories and/or assemblies removed from customer’s vehicles, must be kept together, stored safely, and recorded for easy recognition of ownership, repair, replacement and/or correct re-assembly on the specific vehicle.
• No components, parts, accessories and/or assemblies/sub-assemblies, once removed as described, must be damaged, other than already previously quoted.
• It is the responsibility of the job holder to be in possession, in good order, of the normal and/or statutory tools of his/her respective trade or job skill. Where necessary, management will provide from stores special tools and/or equipment outside the normal scope of tools of the trade of occupation. Such tools and equipment must be signed for when used and kept in good working order.
Requirements:
• Red Seal Trade Certificate.
• Valid SA driver’s licence.
• Computer literate.
Also email cv to mervyn@bonafidehc.co.za
A vacancy exists for 2 x qualified technicians at our automotive dealer client in Milnerton.
Core purpose of the role
The core purpose of this position is to provide quality service and repair work first time right, as efficiently and effectively as possible.
The successful candidate would strive for efficiency, pro-actively developing their technical knowledge, work best as a member of a team and have a strong belief in quality workmanship.
Key deliverables and outputs
Ensure work carried out reflects the requested and authorized work, by using the latest technical information and ensuring excellent quality of repairs.
Use the correct tools and equipment at all times as per requirements.
Ensure work is done according to manufacturer specifications
Have good administrative acumen, by reporting accurately on faults found and work done, and ensuring that manufacturer work instructions and procedures are adhered to, always;
Take good care of customer vehicles and property, using fender and seat covers at all times, and driving safely when testing vehicles
Maintain a professional impression at all times by taking care of your work area, ensuring it is neat and clean
This position also requires a willingness to assist and mentor apprentices.
Overview:
Essential individual competencies to be successful in the job
Academic qualifications
Essential:
Matric Certificate
Unendorsed driver’s license
Trade certificate (level 3)
Qualified technician
Work experience
Essential:
3 years’ experience in the field
Basic computer literacy
Knowledge/Skills
Essential:
Mechanical and product knowledge
Use of Manuals and special equipment
CSI Awareness
Quality maintenance
Good communication skills
Strong diagnostic ability
Adherence to time constraints and deadlines
Also e-mail cv to mervyn@bonafidehc.co.za
A vacancy exists for 3 x experienced Service Advisors at our automotive dealer client based in Milnerton.
MAIN PURPOSE OF JOB:
• To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.
• The outcome that is produced is Satisfied Customers and will be considered successful when:
• The customer’s needs/requirements are understood, and expectations are met.
• There is sound product knowledge.
• Personalized service is provided.
• Customers are informed.
RELATIONSHIPS AND PERSONAL ACTIVITIES:
• Directly responsible to the Service Manager.
• Relationships with company staff.
MAIN JOB FUNCTIONS:
• Welcome customers and capture the relevant information, assuring that client needs are addressed.
• Check vehicle in with client.
• Follow up on parts ordered, and bookings are made to suite customer – daily.
• Keep customers up to date with information on status of the vehicle.
• Handle queries/concerns of customers as per the customers concerned – daily.
• Make out job cards, accurately and timeously and put job cards through for costing – daily.
• Arrange hire vehicles for customers, obtaining the necessary authority to do so.
• Collect Payments from customers that are due, prior to handing back the vehicle.
• Cross departmental disciplines.
• To maintain a CLP score of 85 percent and higher Also add to follow proper process and policy as per Brand's standards.
Experience
• 3 Years Experience as a Service advisor in the Motor Industry.
• Computer literate.
• Driver’s License.
Also e-mail cv to mervyn@bonafidehc.co.za
Our automotive dealer client based in Milnerton currently has a vacancy for an experienced and qualified Service Manager.
Must be qualified technician (Motor Mechanic related Trade Qualification)
Job Description
Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
Supervision of staff, management of performance, discipline, and other staff management related functions.
Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
Ability to ensure excellence in customer service.
Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
Ability to effectively communicate with OE and driving their various standards.
Strong drive to grow, develop skills within the Service Department.
Position Overview
The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.
Specific Role Responsibilities
Customer focused management
Excellent negotiation skills
Excellent people management skills
Focus on driving performance
Qualifications and Experience
Matric
Relevant post matric qualification in Management will be an advantage.
Fully computer literate - Microsoft package
Skills and Personal Attributes
Relevant Driver’s License
Strong motivational skills
Attention to detail
Also e-mail cv to mervyn@bonafidehc.co.za
Our well-known automotive dealership client based in Midrand currently holds a vacancy for an experienced Pre-owned Sales Manager with a proven track record.
MAIN PURPOSE OF JOB:
The main purpose of this position is to supervise a well-organized and profitable Pre-Owned department.
The above outcome will be considered successful under the following conditions:
Professional, knowledgeable, and competent staff.
Timeous service, meeting / exceeding client requirement / expectations.
Follow up systems and processes.
Profitable business, i.e., target within budget.
Harmonious relationship between departments.
RELATIONSHIPS AND PERSONAL ACTIVITIES:
Directly responsible to: General Manager.
Responsible for: Sales Staff, Drivers, and Cleaners.
Relationships with: Other company managers, Service Manager, Sales Managers, Financial Manager, Parts Manager, Manufacturer, Suppliers.
MAIN JOB FUNCTIONS:
Conduct sales meetings, by ensuring that relevant information is available on which business decisions are/will be taken, giving feedback on current performances and targets, allowing all staff to give input in matters, discuss CSI results and action.
Control all costs as per budget.
Control debtors by achieving set turnaround time.
Do financial, productivity and sales reporting, accurately, timeously in order achieve expected norms and standards.
Manage business activities by hands-on interactive processes, by being knowledgeable regarding all business activities, issues, and problems in the department; proactively solving problems where needed, evaluating productivity measures.
Manage human resources by attracting, developing, and retaining competent employees, ensuring that staff issues are proactively dealt with.
All facilities operate in terms of risk management standards, by doing physical checks.
Ensuring that sales executives are competent and that they receive appropriate training, when needed.
Creating marketing awareness for the sales area, utilizing customer feedback, direct sales, CSI summary, increased brand awareness, and marketing meets target market, in line with manufacturers marketing approach.
Managing Lost Leads.
EXPERIENCE, QUALIFICATIONS AND TRAINING:
Management and marketing skills, knowledge, and experience.
Ability to manage and administer a department, to provide organization systems and leadership.
Up-to-date knowledge of vehicle legislation and of trade practices.
Able to motivate a sales team to achieve objectives.
EXPERIENCE, QUALIFICATIONS AND TRAINING:
Management and marketing skills, knowledge, and experience.
Ability to manage and administer a department, to provide organization systems and leadership.
Up-to-date knowledge of vehicle legislation and of trade practices.
Able to motivate a sales team to achieve objectives.
Also e-mail cv to mervyn@boanafidehc.co.za
This position will be suited to an experienced person who has the ability to manage the financial department and maintain internal control measures to ensure that the dealership is compliant with sound financial practices and good corporate governance.
Supporting the Dealer Principal and Financial Executive in the achievement of financial objectives, identifying areas of risk and improvement, and ensuring timely and accurate reporting.
The Financial Manager furthermore supports the Human Resources function with personnel and payroll matters at the dealership level.
Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Financial Manager include the following tasks:
Prepare and report financial statements to Division, H.O., and auditors (internal and external). Prepare and complete various weekly, monthly, and annual financial statements. Complete monthly management reports. Compile management accounts, including budgets, cash flows, variance analysis, and commentaries. Produce financial and management information. Maintain the integrity and reliability of the financial data. Ensure that month-end cut-offs are compliant in terms of company policies. Manage the effective and timely provision of financial, statutory, and sustainability reporting including cash flows, variance analysis, and commentaries. Oversee accurate reconciliation of all financial records to enable verification of the validity of transactions and to take appropriate action where required. Prepare and complete financial budgets for the dealership in conjunction with departmental managers and other stakeholders. Ensure effective and efficient administration of operational costs within budget, identify areas of financial and operational risk, and escalate appropriately. Supervise cash management activities. Responsible for co-signatory of payments with Dealer Principal by approved policies and procedures. Manage and report on progress against the operational budget in liaison with the Dealer Principal. Analyse and interpret financial information: Complete analysis of financial data to understand and compare business results; interpret and analyse financial data to draw conclusions and trends from the financial analysis. Complete profit and loss analysis. Complete and update daily cash flow statements to establish working capital requirements. Assist in the preparation and timely filing of all internal accounting and financial reports for governmental and regulatory bodies. Accurately calculate and process VAT, provisional tax, etc. Establish and monitor internal controls. Implement corporate governance and compliance policies and processes to identify and manage risks and expose liabilities. Manage and control the administration and financial processes within the dealership. Conduct reconciliation of vehicles, parts, and service assets, verify against accounting records, and address all anomalies with senior line management. Manage supplier and customer relationships; ensuring effective debtors and creditors processes are in place and adhered to. Identify opportunities to minimize cost and increase revenue. Manage the security of all assets within direct control, i.e. cash, and fixed assets, in line with approved policies, processes, and procedures. Attract, retain, appraise, train, coach and develop finance and administration team members.
Minimum Qualifications and Experience needed:
BCom degree with Accounting NQF7+.
Recognised Management/ Leadership Diploma or Certificate – an advantage 5+ years' accounting.
Financial management experience in similar environment.
Relevant experience in the Automotive Industry.
Skills:
Communication:
Able to communicate professionally at multiple levels in a professional, polite, and rational manner even when under pressure. Interpersonal competence; effective at working with people. Financial Management and Performance Reporting Financial and Accounting Control Sound knowledge and understanding of financial, accounting, and tax concepts, financial statements, trial balance, financial record-keeping process, etc. Analysing and reconciling financial information and data, identifying auditing discrepancies and reporting on such, ensuring root cause analysis is carried out and corrective and preventive measures are implemented. Problem-solving skills and sound judgment. Decision-making and action-orientated. Conflict resolution People Management and Development skills, including effective delegation ability. Time management, including the ability to respond to and resolve queries and issues in the minimum amount of time. Able to work independently and under pressure. Improvement Orientation Personal Attributes Professional High level of detail and accuracy Energetic and self-motivated Resilient Hard-working Deadline driven Organised and disciplined. Someone who upholds professional ethics and values. An independent thinker; comfortable taking a stand in the interest of good governance and isn’t easily pressured. Must be assertive and mature in outlook.
Also email cv's to mervyn@bonafidehc.co.za
Our automotive dealer client based in Nelspruit currently has a vacancy for an experienced and qualified Service Manager.
Must be qualified technician (Motor Mechanic related Trade Qualification)
Job Description
Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
Supervision of staff, management of performance, discipline, and other staff management related functions.
Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
Ability to ensure excellence in customer service.
Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
Ability to effectively communicate with OE and driving their various standards.
Strong drive to grow, develop skills within the Service Department.
Position Overview
The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.
Specific Role Responsibilities
Customer focused management
Excellent negotiation skills
Excellent people management skills
Focus on driving performance
Qualifications and Experience
Matric
Relevant post matric qualification in Management will be an advantage.
Fully computer literate - Microsoft package
Skills and Personal Attributes
Relevant Driver’s License
Strong motivational skills
Attention to detail
Also e-mail cv to mervyn@bonafidehc.co.za