Our Premium Brand automotive dealer client in Boksburg currently has a vacancy for an experienced and qualified Service Manager.
Job Description
Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
Supervision of staff, management of performance, discipline, and other staff management related functions.
Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
Ability to ensure excellence in customer service.
Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
Ability to effectively communicate with OE and driving their various standards.
Strong drive to grow, develop skills within the Service Department.
Position Overview
The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.
Specific Role Responsibilities
Customer focused management
Excellent negotiation skills
Excellent people management skills
Focus on driving performance
Qualifications and Experience
Matric
Qualified Technician (Motor Mechanic related Trade Qualification)
Relevant post matric qualification in Management will be an advantage.
Fully computer literate - Microsoft package
Skills and Personal Attributes
Relevant Driver’s License
Strong motivational skills
Attention to detail
Also e-mail cv to mervyn@bonafidehc.co.za
Our motor dealer client in Benoni has an opportunity for an experienced FINANCIAL MANAGER.
Must have minimum 5 years' experience in the Automotive Industry.
Job Description
The Financial Manager will manage the financial department and maintain internal control measures to ensure that the dealership is compliant to sound financial practices and good corporate governance. Supporting the Dealer Principal and Assistant Finance Executive in the achievement of financial objectives, identifying areas of risk and improvement, and ensuring timely and accurate reporting. The Financial Manager furthermore supports the Human Resources function with personnel and payroll matters at dealership level.
Position Overview
The Financial Manager will manage the financial department and maintain internal control measures to ensure that the dealership is compliant to sound financial practices and good corporate governance. Supporting the Dealer Principal and Assistant Finance Executive in the achievement of financial objectives, identifying areas of risk and improvement, and ensuring timely and accurate reporting. The Financial Manager furthermore supports the Human Resources function with personnel and payroll matters at dealership level.
Specific Role Responsibilities
Key Duties and Responsibilities:
Prepare and report financial statements to Division, H.O. and auditors (internal and external).
o Prepare and complete various weekly, monthly and annual financial statements.
o Complete monthly management reports.
o Compile management accounts, including budgets, cash flows, variance analysis and commentaries.
o Produce financial and management information.
o Maintain the integrity and reliability of the financial data.
Ensure that month-end cut-offs are compliant in terms of company policies.
Manage the effective and timely provision of financial, statutory and sustainability reporting including cash flows, variance analysis and commentaries.
Oversee accurate reconciliation of all financial records to enable verification of the validity of transactions and to take appropriate action where required.
Prepare and complete financial budgets for the dealership in conjunction with departmental managers and other stakeholders.
Ensure effective and efficient administration of operational costs within budget, identify areas of financial and operational risk and escalate appropriately.
Supervise cash management activities.
Responsible for co-signatory of payments with Dealer Principal in accordance with approved policies and procedures.
Manage and report on progress against operational budget in liaison with Dealer Principal.
Analyse and interpret financial information:
o Complete analysis of financial data to understand and compare business results; interpret and analyse financial data to draw conclusions and trends from the financial analysis.
o Complete profit and loss analysis.
o Complete and update daily cash flow statement to establish working capital requirements.
o Assist in the preparation and timely filing of all internal accounting and financial reports for governmental and regulatory bodies.
o Accurately calculate and process VAT, provisional tax etc.
o Establish and monitor internal controls.
Implement corporate governance and compliance policies and processes to identify and manage risks and expose liabilities.
Manage and control the administration and financial processes within the dealership.
Conduct reconciliation of vehicles, parts, service assets, verify against accounting records and address all anomalies with senior line management.
Manage supplier and customer relationships; ensuring effective debtors and creditors processes are in place and adhered to.
Identify opportunities to minimize cost and increase revenue.
Manage the security of all assets within direct control, i.e. cash, fixed assets, in line with approved policies, processes and procedures.
Attract, retain, appraise and train, coach and develop finance and administration team members.
Important to Note: Financial Managers within this Division assume the Human Resources function in the dealership, working closely with the Human Resources Manager on employee-related matters and practices.
This includes, but is not limited to: -
Implementation and management of personnel and payroll policies, processes and procedures at dealership level, responsible for all payroll input for the dealership;
Administration and onboarding of new engagements, employee movements and management of terminations;
Workforce planning and management of the headcount budget and dealership structure;
Coordination of recruitment, training/ learning and development, performance management, reward and recognition activities for the dealership;
Independently handling employee relations matters to ensure an optimal working environment, obtaining assistance from HR as and when necessary.
Management of employee personnel records for dealership staff.
Qualifications and Experience
Experience Required:
5+ years' accounting/ financial management experience in a similar environment, of which at least 2-3 years' in a team lead/ management role.
Relevant experience in the automotive industry.
Minimum Qualification/s Required:
BComm degree wih Accounting NQF7+.
Recognised Management/ Leadership Diploma or Certificate – desired.
Other Requirements:
Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
Computer literate; highly proficient in Excel, Outlook, Powerpoint and Word.
A working knowledge of the NCA, CPA, FICA and other legislation and frameworks relevant to the retail motor industry.
Knowledge and ability to use relevant DMS functions (Automate).
Skills and Personal Attributes
Skills and Expertise Required:
Communication: Able to communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure.
Interpersonal competence; effective at working with people.
Financial Management and Performance Reporting
Financial and commercial acumen/ thinking.
Financial and Accounting Control
Sound knowledge and understanding of financial, accounting and tax concepts, financial statements, trial balance, financial record keeping process etc.
Analysing and reconciling financial information and data, identifying auditing discrepancies and reporting on such, ensuring root cause analysis is carried out and corrective and preventive measures are implemented.
Planning and organising
Problem-solving and judgement skills.
Decision making and action orientated.
Conflict resolution
Impact and Influencing
People Management and Development skills, including effective delegation ability.
Time management, including the ability to respond to and resolve queries and issues in the minimum amount of time.
Able to work independently and under pressure.
Improvement Orientation
Personal Attributes:
Professional
High level of detail and accuracy
Energetic and self-motivated
Resilient
Hard working
Deadline driven
Systematic and methodical.
Someone who upholds professional ethics and values.
An independent thinker; comfortable taking a stand in the interest of good governance and isn’t easily pressured.
Must be assertive and mature in outlook.
Also e-mail cv to mervyn@bonafidehc.co.za
Our well-known automotive dealer client in Edenvale currently holds a vacancy for an experienced Dealer Warranty Clerk (3 months temp position)
The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is delivered to customers.
The successful candidate will have to prepare, review and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements.
Position Overview:
Loading of all warranty claims on system
Control over warranty claim store.
Warranty audits
Warranty parts disposal with RSM
Warranty claims, payment follow up
Qualifications and Experience:
Minimum requirement:
Senior Certificate (Grade 12)
A minimum of 2-3 years in the automotive service industry. Prior experience in a technical role or as a service advisor and/or Warranty Clerk would be ideal.
Basic technical understanding and background are essential.
Direct experience as a Warranty/Costing Clerk
Relevant OEM experience is highly desired.
Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
Computer literate
Knowledge of dealership policies and procedures is essential.
Knowledge of competitive motor industry.
Knowledge of relevant operating systems would be an advantage.
Multilingual with languages generally spoken across the area and customer base is necessary.
General understanding of mechanical/technical terms is essential.
Basic knowledge of accounting practices is highly desired.
Skills and Personal Attributes:
Minimum Skills requirement:
Communication skills in English (read, write & speak) and other primary languages spoken in the area.
Interpersonal ability; working with people, relating to others.
Listening
Customer orientation
Planning and organizing; monitoring performance and output against expectations/ targets/ deadlines.
Administration
Initiative and problem-solving abilities
Persuading and Influencing
Delivering results
Financial literacy: able to understand relevant financial concepts and do relevant calculations.
Coping with pressure and setbacks; able to work productively in a highly pressurized environment.
Personal Attributes:
Highly self-motivated, energetic and able to maintain a positive outlook.
Diplomatic
Self-confident
Determined and resilient
Ethical
A curious, quick learner:
Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
Calm; able to keep emotions under control.
An adapter; someone who can adapt their interpersonal style to suit different people or situations.
A team player
Reliable
Results driven and customer orientated
Alos e-mail cv to mervyn@bonafidehc.co.za
A vacancy exists for an experienced Senior Used Car Sales Manager based in Johannesburg.
Will be responsible for some oversight of other branches and pricing strategy for the division.
MAIN PURPOSE OF JOB:
- The main purpose of this position is to supervise a well-organized and profitable Pre-Owned department.
- The above outcome will be considered successful under the following conditions:
- Professional, knowledgeable, and competent staff.
- Timeous service, meeting / exceeding client requirement / expectations.
- Follow up systems and processes.
- Profitable business, i.e., target within budget.
- Harmonious relationship between departments.
LIMITS OF AUTHORITY:
- Operational: Authorization to order vehicles or purchase/trade-in vehicles within agreed targets and forecasts.
- Authority to proceed on credits sales applications and determine discounts within agreed limits.
MAIN JOB FUNCTIONS:
- Conduct sales meetings, by ensuring that relevant information is available on which business decisions are/will be taken, giving feedback on current performances and targets, allowing all staff to give input in matters, discuss CSI results and action.
- Control all costs as per budget.
- Control debtors by achieving set turnaround time.
- Do financial, productivity and sales reporting, accurately, timeously in order achieve expected norms and standards.
- Manage business activities by hands-on interactive processes, by being knowledgeable regarding all business activities, issues, and problems in the department; proactively solving problems where needed, evaluating productivity measures.
- Manage human resources by attracting, developing, and retaining competent employees, ensuring that staff issues are proactively dealt with.
- All facilities operate in terms of risk management standards, by doing physical checks.
- Ensuring that sales executives are competent and that they receive appropriate training, when needed.
- Creating marketing awareness for the sales area, utilizing customer feedback, direct sales, CSI summary, increased brand awareness, and marketing meets target market, in line with manufacturers marketing approach.
- Managing Lost Leads.
EXPERIENCE, QUALIFICATIONS AND TRAINING:
- Management and marketing skills, knowledge, and experience.
- Ability to manage and administer a department, to provide organization systems and leadership.
- Up-to-date knowledge of vehicle legislation and of trade practices.
- Able to motivate a sales team to achieve objectives.
Alos send cv to mervyn@bonafidehc.co.za
Our well known Heavy Commercial Dealer client based in Cape Town currently holds a vacancy for a Manager: Parts reporting to the Branch Manager, this position will be suited to a candidate that will be able to maximize profits by ensuring maximum sales of parts to trade and retail customers and by maintaining a satisfactory parts service to other departments and Group dealerships. Ensure the highest degree of Customer Satisfaction. Ensure that all requirements and targets are met and exceeded
Position Overview
The Manager: Parts is responsible for developing and implementing service standards that will ensure exceptional customer service within the parts warehouse.
Specific Role Responsibilities :
Monitor sales to ensure that emphasis is placed on profitability
Ensure the sale of all necessary items to support Customer’s requirements
Ensure that the department achieves budget objectives
Ensure that stock levels are in accordance with budget
Ensure that discounts are monitored and that corrective action is taken when necessary
Control all budgetary spending and ensure that it remains within target
Discuss significant variations in budget with Dealer Principal
Monitor all overheads and stock values
Report the Branch manager the debtor’s situation and highlight any variation from Policy
Operate within purchasing budget (number of weeks’ stock)
Organize sales promotions to boost sales
Plan, initiate and promote parts sales events
Cooperate with other departments in their campaigns
Draw up and initiate parts marketing plans
Promote and sell parts by visiting existing and prospective clients
Ensure that sales staff maintains constant contact with existing and prospective clients
Maximize accessory sales through New trucks/buses
Ensure lost sales are been recorded and records utilized
Hold weekly meetings to discuss opportunities and issues and Sales performance
Ensure that all orders are completed within Customers’ requirements and that all necessary follow-ups are carried out
Examine all major transactions to determine how Customer service may be improved
Attend to all necessary inquiries promptly, efficiently and timeously
Ensure absolute clarity in all Customer communications
Ensure that all transactions are correctly recorded and, when necessary, information passed to other departments
Ensure that stock levels are promptly and accurately updated
Monitor Customer credit facilities and ensure due payment
Ensure that all cash sales, parts returned and CODs are controlled and / or paid on a daily basis
Ensure that all daily / weekly / monthly reports are produced promptly and accurately and analyze them
Print a B/O report and discuss with staff at least once a week
Monitor negative stock to ensure accuracy of stock movement, B/O and stock file
Sign off all credit notes & buyouts
Follow up on parts bought and not sold
Establish and maintain the number of adequately trained staff needed to achieve industry standards
Recruit, select, develop and remunerate staff
Operate staff performance appraisal systems at least twice a year and ensure that action is taken on results
Ensure high standards (of all staff) of performance. Checked monthly in relation to set standards
Maintain training standards and measure costs thereof available
Keep all staff updated on changes in existing models and all newly introduced models, exchange units, accessories
Qualifications and Experience
A minimum of 3-year Parts Manager’s experience is essential.
Minimum NQF Level 4 Qualification (Matric/Grade 12)
Valid Driver’s License
Clear Criminal Record
Commercial parts industry experience is essential
Must have excellent verbal communication skill
Computer literacy is essential
Skills and Personal Attributes
Customer focused management
Strong motivational and negotiation skills
Excellent people management skills
Focus on driving performance
Also email cv's to mervyn@bonafidehc.co.za
Our Trucks dealership client in Rustenburg currently holds a vacancy for a Sales Representative: New Vehicles reporting to the Sales Manager, the ideal candidate must have Sales experience in the Truck
Industry. A proven sales track record is required. Actively prospects for customers & sales at a level that
contributes to the required profit and unit targets of the department, in a professional manner in keeping with the standards of the company.
Job Description:
- To sell the maximum number of new trucks to achieve maximum profit.
- To ensure the highest degree of CUSTOMER SATISFACTION at all times in accordance with Company
sales policy geared toward repeat sales. - To ensure transaction completion according to the targeted timeframes and at the required accuracy.
- To be able to initiate and close deals independently and with confidence.
- To ensure Creditors outstanding not exceed the agreed targets.
- To ensure details of all vehicle transactions are accurately recorded and registered.
- To ensure all CPA and other control and legal documentation is completed accurately.
- To review daily activities, promotions, sales, targets and other activities with the sales manager for
continued improvement. - To participate in planning sales campaigns and promotions to maximize sales penetration.
- Innovative thinking to improve customer base.
- To discuss any pricing policy changes affecting vehicle sales with Sales Manager.
Specific Role Responsibilities:
- Customer service orientation.
- Networking and canvassing skills
- Negotiation skills and the ability to close the deal.
- Prepare and make follow-up calls and compile and send out offers
- Conduct efficient sales promotion activities by participating in sales events.
- Manage customer relationships by offering of test drives, evaluation of pre-owned vehicles
- Ability to maintain good relationships internally and externally
- Excellent communication using all mediums verbal, electronic etc.
- Team-player
- Able to initiate contact with customers
Skills and Personal Attributes:
- Sales skills, knowledge and experience.
- Ability to work under and be results orientated.
- Financial understanding of business.
- Excellent product knowledge.
- Positive attitude
- Attention to detail
Qualifications and Experience
- Matric
- Valid driver’s license. (Code 14)
- Clear Criminal Record
- 3-years minimum sales experience in the Truck Industry.
- Must have brand vehicle sales experience
- Volume sales experience
- OEM Certification as an added advantage
- Work related OEM related system know-how.
- Kerridge and Autoline experience a MUST
Also send cv. to mervyn@bonafidehc.co.za
A vacancy for exists for an External Parts Sales Representative at our passenger dealer client in Bryanston.
Must be willing to grow sales and client base.
Salary R12 000 NEG.
MAIN PURPOSE OF JOB:
• External Customers.
• Adhere to targets set out with Line Manager.
• To ensure a profitable parts department through the availability and delivery of correct parts.
• The outcome is profitable sales to parts and accessories customers and will be considered successful under the following circumstances:
• All OEM – all orders require full deposit.
• Follow up on existing customers, twice a week, Line Manager, purchased stock not sold.
• Give sound advice on product knowledge.
• Understand and meet/exceed client requirements/expectations timeously.
• Accurate and timeous supply of parts.
• Priority requirements attended to first.
• Build relationships, through positive communication and feedback.
RELATIONSHIPS AND PERSONAL ACTIVITIES:
• Directly responsible to the Parts Manager.
• Relationships with Customers and fellow employees.
MAIN JOB FUNCTIONS:
• Understand and meet client needs and requirements, timeously and supply correct parts.
• Check stock availability and provide feedback within an hour.
• Locate parts required and deliver timeously and identify parts not in stock and commission sales.
• Do quotations timeously and accurately and follow-up on lost quotes.
• Order Parts, with the authority of the Parts Manager.
• Resolve customer queries.
• Meet and exceed agreed targets.
• Follow up on clients and back orders.
• Friendly, polite, and courteous towards all customers.
• Develop yourself to provide customer satisfaction, gain product knowledge, improve skills and attitude, set a good example for fellow employees.
• Cross departmental disciplines
Also e-mail cv to mervyn@bonafidehc.co.za
Our passenger dealer client based in Melrose currently holds a vacancy for a Selling Sales Managers with a proven track record.
Must have minimum 5 years' experience at dealership level.
Ideally, someone who has excelled in sales and has big leadership potential who wants to grow into a fully fledged departmental manager.
Job Description:
- Grow market share through effective marketing of the Brand into the target market.
- Ability to meet sales forecast monthly and ensure sales and CSI targets are met /
exceeded. - Control varied activities at an optimal pace to achieve required targets.
- Ensure good relationships with the manufacturer, customers, service and parts
department. - Effective retention of customers.
- Manage the frontline and administrative staff, ensuring all functions operate at optimum
levels. - Builds a team that is highly motivated and deliver great results.
- Effective management of stock and deliveries.
Skills and Personal Attributes:
- Sales skills, knowledge and experience.
- Assertive and outstanding interpersonal skills.
- Ability to work under and be results orientated.
- Ability to delegate, follow-up with a strong sense of duty towards customers.
- Financial understanding of business.
- Excellent product knowledge.
- Computer literacy.
Specific Role Responsibilities:
- Maximizing sales and profitability through satisfaction and retention of customers to
meet sales forecast. - Developing the necessary sales organization to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership
profitability. - Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
Qualifications and Experience:
- Matric and/or grade 12.
- Min of 5 years sales experience in the Motor Industry.
- Proven track record in leading and managing people.
- Valid Driver’s License.
Also e-mail cv to mervyn@bonafidehc.co.za
Our Commercial dealer client based in Pinetown is looking to employ an experienced and qualified Team Leader/ Working Foreman.
Experience:
• Trade Certificate experience in the heavy commercial vehicle industry - 5 years.
Ensure continuous service delivery at the workshops, onsite and during standby.
Job Description
• Manage and drive productivity and efficiency to achieve set targets.
• Responsible for the achievement of sold hours target.
• Responsible for minimizing rectifications through continuous improvement of workmanship.
• Responsible for supervising and ensuring training of staff in the workshop.
• Responsible for planning and workshop loading.
• Responsible for ensuring that health, safety and environmental procedures are adhered to.
Job Requirements
Qualifications:
• Grade: 12 Matric Certificate.
• N3 with a trade test certificate as an Auto Electrician/Diesel Mechanic.
Skills:
• EC or EC1 drivers license.
• Strong Diagnostic Abilities.
• Good communication (oral and written) & interpersonal relations skills.
• Customer focused with a results driven approach.
• Pro-active, highly motivated and pay attention to detail.
• Work independently though being a team player.
• Work well under pressure and maintain good customer relations.
Also e-mail cv to mervyn@bonafidehc.co.za
Our Commercial dealer client based in Pinetown currently holds a vacancy for and experienced Branch Manager.
Ensure the performance of the branch/workshop and any on-site workshop specified.
Experience:
• Managerial experience in the automotive retail industry - 5 years.
Job Description
• Overall responsibility for performance of the Branch (workshop & parts) & specified On-Site workshop.
• Achievement of the agreed workshop sale of hours and profit margins.
• Achievement of set CSM for service and parts.
• Achieve efficient operation, establish & meet objectives on workshop operating policies & standards.
• Responsible for managing the company’s assets.
• Achieve an ongoing increase in new customers and the retention thereof.
• Control the branch’s budget including personnel costs and overheads.
• Achievement of agreed productivity and efficiency.
• Implement The Brand’s standards and procedures in all departments.
Job Requirements
Qualifications:
• Grade: 12 Matric Certificate.
• Technical qualification or a comparable qualification.
Skills:
• Must possess management and leadership skills with emphasis on leading and motivating staff.
• Good financial knowledge.
• Computer Literate.
• High level communication, interpersonal relations and negotiation skills.
• Pro-active, highly motivated in achieving set objective.
• Working knowledge of the warranty, repair and maintenance contracts.
• Possession of technical knowledge of trucks and buses will be an added advantage.
• Must possess analytical, financial and strategic skills to identify and exploit open sales potential.
• Must be able to work well under extreme pressure and produce results accordingly.
• Must be capable of sequential thinking Work independently though being a team player.
Also e-mail cv to mervyn@bonafidehc.co.za