A vacancy exists for qualified technicians at our automotive dealer client in Cape Town CBD & Milnerton.
Core purpose of the role
The core purpose of this position is to provide quality service and repair work first time right, as efficiently and effectively as possible.
The successful candidate would strive for efficiency, pro-actively developing their technical knowledge, work best as a member of a team and have a strong belief in quality workmanship.
Key deliverables and outputs
Ensure work carried out reflects the requested and authorized work, by using the latest technical information and ensuring excellent quality of repairs.
Use the correct tools and equipment at all times as per requirements.
Ensure work is done according to manufacturer specifications
Have good administrative acumen, by reporting accurately on faults found and work done, and ensuring that manufacturer work instructions and procedures are adhered to, always;
Take good care of customer vehicles and property, using fender and seat covers at all times, and driving safely when testing vehicles
Maintain a professional impression at all times by taking care of your work area, ensuring it is neat and clean
This position also requires a willingness to assist and mentor apprentices.
Overview:
Essential individual competencies to be successful in the job
Academic qualifications
Essential:
Matric Certificate
Unendorsed driver’s license
Trade certificate (level 3)
Qualified technician
A vacancy exists in Cape Town CBD & Milnerton for Vehicle Sales Executive with a proven track record.
PURPOSE OF JOB:
• To ensure maximum units are sold each month with maximum profit.
• The outcome of performing the duties below will be considered successful under the following conditions:
• Customer Satisfaction (QCSI).
• Generate profitable business in terms of set targets/budget/forecasts.
• Understand and meet/exceed client expectations/needs/requirements.
• Targets reached.
• Benchmarked to other dealerships.
MAIN JOB FUNCTIONS:
• Attend to customer queries and complaints proactively.
• Attending to customers on the showroom floor and attend to general telephone queries, timeously.
• Support existing clients with service-related requirements.
• Do administration timeously and accurately, meet deadlines.
• Follow up on referrals.
• Prepare and get vehicles ready for delivery timeously.
• New and Used motor vehicles.
• Conduct after sales service.
• Conduct demonstrations, client feedback.
• Prospect new customers.
• Cross departmental disciplines.
Also e-mail cv to mervyn@bonafidehc.co.za
Our well-known motor dealer client based in Cape Town CBD & Milnerton currently holds a vacancy experienced Service Advisors.
PURPOSE OF JOB:
• To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.
• The outcome that is produced is Satisfied Customers and will be considered successful when:
• The customer’s needs/requirements are understood, and expectations are met.
• There is sound product knowledge.
• Personalized service is provided.
• Customers are informed.
•
RELATIONSHIPS AND PERSONAL ACTIVITIES:
• Directly responsible to the After Service Manager and Service Manager.
• Relationships with company staff.
MAIN JOB FUNCTIONS:
• Welcome customers and capture the relevant information, assuring that client needs are addressed.
• Check vehicle in with client.
• Follow up on parts ordered, and bookings are made to suite customer – daily.
• Keep customers up to date with information on status of the vehicle.
• Handle queries/concerns of customers as per the customers concerned – daily.
• Make out job cards, accurately and timeously and put job cards through for costing – daily.
• Arrange hire vehicles for customers, obtaining the necessary authority to do so.
• Collect Payments from customers that are due, prior to handing back the vehicle.
• Cross departmental disciplines.
Experience
• 2 Years Experience as a Service advisor in the Motor Industry.
• Computer literate.
• Valid Drivers
Also e-mail cv to mervyn@bonafidehc.co.za
Our automotive dealer client based in Roodepoort currently has a vacancy for an experienced and qualified Service Manager.
Job Description
- Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
- Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
- Supervision of staff, management of performance, discipline, and other staff management related functions.
- Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
- Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
- Ability to ensure excellence in customer service.
- Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
- Ability to effectively communicate with OE and driving their various standards.
- Strong drive to grow, develop skills within the Service Department.
Position Overview
The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.
Specific Role Responsibilities
- Customer focused management
- Excellent negotiation skills
- Excellent people management skills
- Focus on driving performance
Qualifications and Experience
- Matric
- Qualified Technician (Motor Mechanic related Trade Qualification)
- Relevant post matric qualification in Management will be an advantage.
- Fully computer literate - Microsoft package
Skills and Personal Attributes
- Relevant Driver’s License
- Strong motivational skills
- Attention to detail
Also e-mail cv to mervyn@bonafidehc.co.za
Our passenger dealer client based in JHB South is looking to employ an experienced Parts Manager.
This position will be suited to an experienced person who will assist the company’s customers in receiving the replacement parts they need. In this position, the candidate will have the responsibility to oversee the entire parts department. This involves managing employees, checking inventory, and ordering new parts when necessary.
The candidate will also directly handle customer service when an issue needs extra support. Our ideal applicant has several years of experience working with auto parts, preferably with some leadership or management experience. The candidate must have strong customer service and communication skills. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing basis.
The candidate for this position will be responsible for managing inventory based on demand and cost targets. They must be able to maintain stock at a level that enables internal servicing and repair departments to complete their work without delay. However, they must also avoid the costs of carrying excessive inventory
Specific Role Responsibilities:
The responsibilities of a Parts Manager include the following tasks:
Handling and managing customer complaints and issues in a timely manner.
Ensuring the inventory levels are maintained accurately.
Make a list of the parts that need to be purchased.
Selling manufactured parts to the customers.
Supervising the shipment issues of the parts ordered.
Managing the team members and delegating tasks to them.
Overseeing the replacements procedures.
Looking out for new suppliers offering better quality products.
Assisting the HR department in hiring new employees.
Providing training sessions to the new team members.
Resolving any inconsistencies for all the purchase orders.
Maintaining a strong relationship with the vendors and suppliers.
Planning and creating promotional campaigns for parts on sale.
Ensuring the customers are provided with excellent customer service and satisfaction.
Preparing monthly and annual sales part reports.
Adhering to all the rules and regulations of the company.
Qualifications and Experience
Matric
3+ Years Experience as a Parts Manager
Valid Drivers License.
Skills and Personal Attributes
Minimum requirement:
Strong Parts Retail experience
Sound knowledge and understanding of inventory monitoring principles.
Demonstrate good leadership skills.
Good oral and written communication skills.
Ability to maintain a positive working environment.
Outstanding sales and organizational skills.
Ability to maintain the store records accurately.
Ability to demonstrate good administrative skills.
Ability to offer exceptional customer service.
A keen eye for details for accuracy.
Excellent team management abilities.
Ability to solve problems instantly.
Quick decision-making skills.
Good inventory management
Also email cv's to mervyn@bonafidhc.co.za
Our well known automotive dealership client based in Johannesburg South currently holds a vacancy for an experienced Sales Manager with a proven track record.
MAIN PURPOSE OF JOB:
- The main purpose of this position is to supervise a well-organized and profitable Pre-Owned and New car department.
- The above outcome will be considered successful under the following conditions:
- Professional, knowledgeable, and competent staff.
- Timeous service, meeting / exceeding client requirement / expectations.
- Follow up systems and processes.
- Profitable business, i.e., target within budget.
- Harmonious relationship between departments.
RELATIONSHIPS AND PERSONAL ACTIVITIES:
- Directly responsible to: General Manager.
- Responsible for: Sales Staff, Drivers, and Cleaners.
- Relationships with: Other company managers, Service Manager, Sales Managers, Financial Manager, Parts Manager, Manufacturer, Suppliers.
LIMITS OF AUTHORITY:
- Operational: Authorization to order vehicles or purchase/trade-in vehicles within agreed targets and forecasts.
- Authority to proceed on credits sales applications and determine discounts within agreed limits.
MAIN JOB FUNCTIONS:
- Conduct sales meetings, by ensuring that relevant information is available on which business decisions are/will be taken, giving feedback on current performances and targets, allowing all staff to give input in matters, discuss CSI results and action.
- Control all costs as per budget.
- Control debtors by achieving set turnaround time.
- Do financial, productivity and sales reporting, accurately, timeously in order achieve expected norms and standards.
- Manage business activities by hands-on interactive processes, by being knowledgeable regarding all business activities, issues, and problems in the department; proactively solving problems where needed, evaluating productivity measures.
- Manage human resources by attracting, developing, and retaining competent employees, ensuring that staff issues are proactively dealt with.
- All facilities operate in terms of risk management standards, by doing physical checks.
- Ensuring that sales executives are competent and that they receive appropriate training, when needed.
- Creating marketing awareness for the sales area, utilizing customer feedback, direct sales, CSI summary, increased brand awareness, and marketing meets target market, in line with manufacturers marketing approach.
- Managing Lost Leads.
EXPERIENCE, QUALIFICATIONS AND TRAINING:
- Management and marketing skills, knowledge, and experience.
- Ability to manage and administer a department, to provide organization systems and leadership.
- Up-to-date knowledge of vehicle legislation and of trade practices.
- Able to motivate a sales team to achieve objectives.
Our automotive engineering company client in JHB and PTA respectively, have 2 vacancies available
for candidates with below skills and experience.
JOB REQUIREMENTS
The ideal applicant will possess the following:
• Grade 12 or equivalent academic qualification, Diploma, B. Com Degree, or an equivalent qualification. Pre-requisite is articles served.
• The candidate should have experience of managing people (±2-3 years), good understating of finance, costing, production and projects management skills.
• Previous working experience +- 5 years’ in a manufacturing environment preferably in the remanufacturing of automotive components i.e., engines, gearboxes, axles, starters, alternators, brake components, fuel pumps, injectors, retreading of tyres and upholstery work.
• The candidate must be able to compile financials, budgets, bills of materials (BOM) for automotive products in conjunction with production and stores.
• This is a financial and cost accounting responsibility at a factory level with executive reporting expertise.
• The candidate must possess solid presentation skills, as the role involves presenting budgets and financial reports to executives and directors
JOB OUTPUTS
• Manage a group of approximately ±2-3 people.
• Maintain accurate financial records and prepare accurate financial reports for information sharing, auditing, operational and auditors use.
• Prepare monthly management reports with statistics for executive presentation.
• Participate, prepare and make inputs for company's forecast & budget preparations.
• Prepare financial statements to the extent of modelling scenarios for new products
• Costing in a manufacturing environment to the extent of preparing costing models.
• Assist with establishment and maintenance of BOMs and production processes.
• Be able to determine the unit price of a product using either job costing or process costing in the job and remanufacturing environment respectively.
• Prepare and reconcile cashbook and petty cash monthly.
• Maintain an asset register.
• Monitor all WIP jobs.
• Reconcile accounts, records, and reports and perform journal entries.
• Prepare financial and/or auditor statements, schedules and reports
• Interpret and apply acts, codes and regulations (e.g. COID, Tax, and Vat & MIBCO).
• Review and verify accuracy of data with accurate variance analysis reporting.
• Maintain accounting records for production, special accounts and special projects.
• Make sound, independent judgments within established policies and procedures
• Organize own work, setting priorities and meet critical deadlines
• Effective communication with co-workers, managers and subordinates sufficient to convey information and to receive work direction.
• Work closely with both executive, management, stores and production.
• Assist the senior management in developing and improving profitability at factory level.
• Participate in the implementation of the Embrace system (costing & financial), ISO 9001:2015 QMS requirements and Time and Attendance system.
• Attend to audit queries and reports.
• Perform and co-ordinate interim and annual stock count.
• Based on production requirements management will move employees to required areas or sections of the business.
• Perform other Admin related tasks as per operational requirements.
WORKING CONDITIONS
• Normal company working conditions
COMPETENCIES
KNOWLEDGE SKILLS ATTITUDE
• Accounting background
• Knowledge of Accounting Practices
• Knowledge of IFRS
• Accounting practices and principles
• Auditing practices and principles
• Ability to Analyse data
• Company policies and procedures
• Knowledge of the automotive industry
• Knowledge on the automotive remanufacturing processes. • Advanced computer skills
• Analytical ability
• Supervisory Skills
• Ability to work under pressure
• Good communication skills
• Good planning and organising skills
• Time management
• Fault finding skills
• Excel
• Word
• Outlook
• Embrace • Have good work ethics
• Ability to work under pressure
• Ability to work in a team
• Ability to handle multi tasks
• Good work ethics
• Results orientation
• Willingness to work after hours when necessary
• Quality orientation
• Maintain confidentiality
• Safety awareness orientation
• Attention to detail
• Self-management
• Team work orientation
• Honesty
Also email cv's to mervyn@bonafidehc.co.za
A Regional HR Manager (EE Candidates) vacancy exists in the Pretoria region where our transport client is based and will be reporting to the Personnel Services Executive. Applications are invited from suitably qualified candidates to fill this role.
Must have minimum 7 years’ experience in transport or motor industry.
The following information should be included:
Company size and payroll size (including the split between salaried and weekly)
Number of direct reports
The reasons for any job changes
JOB REQUIREMENTS
The ideal applicant will possess the following: -
- Grade 12 or equivalent academic qualification.
- Tertiary qualification in Human Resources Management (additional legal and/or financial
qualification will be an added advantage). Post degree qualification will be an added
advantage. - More than seven (7) years relevant HR experience in a unionised HR environment,
preferably transport or motor industry, of which at least five years have been in a managerial
position. - Valid Code 08 (EB) drivers’ license.
- Proficient in MS Office (Advanced level).
- Knowledge of computerised systems such as HR, Payroll and Time & Attendance systems
will be required. - Knowledge of applicable legislation and Main Agreements.
- JOB OUTPUTS
Responsible and accountable for the HR functions of the North region.
Responsible and accountable to ensure all deadlines are met at set standards in the
execution of duties.
Responsible to compile HR department budget according to HR standards and BU’s
manpower budget and detail analysis of monthly variances in managing of these.
Support line in the execution of their duties and to achieve the targets set for the
BU’s, including strategy and planning (as part of BU Management team).
Responsible for processes & procedures and policies in the framework of Personnel
Services.
Participate and make inputs in the operations budget preparations.
Conduct research and develop short- and medium-term plans for the region’s H R
functionality.
Develop and implement Human Resources communication strategies.
Responsible for recruitment, selection and placement of staff in coordination with
recruitment department and in line with Employment Equity plan.
Co-ordinate Training and development of staff.
Maintenance of personnel records and administering of conditions and benefits related
to condition found in a diversified group governed by different Bargaining Councils.
Assist in developing and maintaining HR policies and internal procedures & processes
as well as ensuring compliance and provide training.
Responsible for inducting new employees.
Ensure legal compliance on all aspects of the personnel function with special attention
to POPIA.
Participate in strategy setting and specific HR Focused Projects.
Ad hoc projects
Implementing, managing and monitoring the following:
➢ Maintenance of personnel records and administering of benefits related to
conditions found in a diversified group governed by different Bargaining Councils.
➢ Control of all input documentation in respect of all new engagements and staff
movement processes, in line with Company Policies, Procedures, Practices,
Agreements and applicable legislation for submission to Payroll Department.
➢ Handling and processing of all administration with regards to statistical,
legislative and financial info required such as annual bonus, attendance bonuses,
productivity bonuses, leave provisions, retrenchment provisions.
Overseeing effective utilization of staffing in the department and ensure deadlines are
met at set standards in the execution of duties.
Ensure compliance of recordkeeping and data processing procedures.
Develop and maintain sound communication and relationships with Internal as well as
External stakeholders.
Ensure all deadlines are met according to year plan and legal prescriptions, at agreed
set dates, standards and levels of accuracy.
Management of sub-ordinates. - WORKING CONDITIONS
o Normal working conditions and benefits as applicable to the seniority of the position. - COMPETENCIES
KNOWLEDGE
Knowledge of the bus passenger industry.
Detailed knowledge of Wage Determination
452, BCEA, LRA and other legislation.
Human Resources and Payroll Administration & Information Systems.
Sound and extensive knowledge of Human resource management. - SKILLS
relevant oral written communication skills
and accounting skills
analytical and interpersonal skills - ATTITUDE/CAPABILITY
Self-motivated and independent
Impartial, Time conscious
Patient in dealing with people
Attention to detail
Ability to work under pressure
Advanced Computer literacy skills
Leadership skills
Good planning and organizational skills
Conscientious (weighs the impact of decisions)
Deadline driven
Willing to work extended hours to meet deadlines at correct standard
• - Also email MS Word cv. with reasons for leaving respective roles
• - and current salary to mervyn@bonafidehc.co.za
A vacancy for a Truck Sales Executive exists at our Commercial dealership client based in Pinetown (Durban).
They require the services of an experienced Sales Executive in the Motor Industry with a proven track record to deliver a broad range of
commercial vehicles (Extra Heavy, Heavy and Medium Commercial vehicles) and services for
sale to clients in order to increase company profit and willing to travel on a frequent basis.
JOB REQUIREMENTS
The ideal applicant will possess the following:-
Matric, post graduate qualification would be advantageous
5 - 8 years proven commercial vehicle sales experience
Database of clients/customers
Deal closing abilities
Computer Literate
Bilingual (Good command of the English and Afrikaans languages)
Valid Code 14 driver’s license and pdp
Key Performance Indicators
The job incumbent must maximise sales and profitability through satisfaction and retention of customers
to meet sales targets. The role involves determining a customer’s needs and budget and being able to
offer advice, guidance and commercial vehicle knowledge.
JOB OUTPUTS: - - - - - - - - - - - - - -
Achieves sales targets (weekly, monthly, quarterly, annually) and compiles weekly and monthly
sales reports for current activities and sales forecasts for the next period
Maintains and updates sales plan and updates all literature on commercial vehicles
Maintains effective relationships with customers, staff, colleagues and other Iveco Stakeholders
Supports cross-functional departments/business initiatives for continuous improvement
Prospects, compiles quotes and closes sales
Identifying and establishing contact with potential customers proactively
Maintaining contact with new and existing customers to advertise the product sales and deliver a
detailed account strategy
Responds to sales enquiries from new and existing customers
Delivering presentations of the company products at conferences, customer sites and exhibitions
Meeting annual sales goals and targets
Maintaining the company’s contact database management with up to date contact, accurate and
activity details
Produces monthly sales reports
Providing feedback of potential customers and members to enhance product functioning and the
service delivery
Ensuring effective internal communication with Sales and business development across the
Group
Motivate the sales staff to share relevant data about the market in facilitating the ease of
retrieval, recording and use of information - Negotiating the agreement terms and closing down sales - Monitoring and reporting the potential collaborators and competitor activities and identifying
business threats and opportunities
Working conditions
Hours of work: 45 hours per week, based on a 5 day week.
COMPETENCIES
KNOWLEDGE
Knowledge of Company policies,
procedures and standards in respect
of commercial vehicles. Be
knowledgeable about availability of
different commercial vehicles
available in the market and ability to
explain and demonstrate vehicle
features in a professional and clear
manner.
Customer focussed
Good communication skills
Excellent verbal, written and
presentation communication
SKILLS
Good customer service skills
Excellent problem solving and
organisation skills
Able to communicate
complicated technical issues,
with effective presentation skills
Self-motivated and able to
function with no supervision
Good team player
Outstanding negotiation skills to
deal with different kinds of
customers
Ability to meet deadlines
Ability to work under pressure
Highly innovative and proactive
Ability to provide quick and
accurate responses to questions
Ability to handle varied tasks
Good decision making skills
Ability to write sales reports and
correspondence
Good reporting abilities
ATTITUDE/CAPABILITY
High level of professionalism, courtesy,
tact and diplomacy
Professional personal appearance
Self-starter
Flexible
Tenacious work attitude
Persuasive
Good work ethic
Honest
Trustworthy
Reliable
Patient with customers
Adaptable
Also e-mail cv to mervyn@bonafidehc.co.za
A vacancy for a Warranty Administrator exists at our automotive dealer client in Brits.
Roles and Responsibilities
Adherence to manufacturer’s warranty, costing and claims procedures
Timeous submission of warranty claims and parts shipping to manufacturer
Daily monitoring of work in progress
Keep track of weekly warranty payments and attend to short payments timeously
The below will be advantageous:-
Brands Warranty experience and certification
Basic knowledge of vehicle operation and components
Job Description
To maximize the profitability of the Service department by means of effective costing and claims within warranty parameters.
KEY PERFORMANCE:
Customer Satisfaction
Process all warranty claims in line with the Brands and dealership policies and procedures. Liaise with the relevant staff in the service department and at the Brands Head office to resolve costing and warranty issues Campaign Coordinator, Service Core Processes Gate Keeper • Download relevant campaign information and pass on information to the service manager to be actioned. • Warranty Claims Processing. • Gate 1 Service Core Process - checking before loading on system. Quality control – Warranty Submissions and Costing. • Gate 2 - Pre-Repair commencement Check. • Gate 3 – Quality Checks. • Gate 4 –Costing Process. • Return defective parts to manufacturer as required.
Qualifications and Experience
Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 05. • Valid Driver’s license. • Computer Literacy, • 1-year experience in similar environment.
Skills and Personal Attributes
Display high value and integrity in task execution. • Remains calm in emotional and stressful situations. • Open to change. • Understands the business value chain and the role own team plays in delivering value to customer. • Quickly builds effective relationships with colleagues, manager and key stakeholders/customers. • Team player. • Embracing diversity and sensitivity. • Attention to and insight in business processes. • Identify problems, report and suggest solutions.
N.B. (Only candidates that meet the criteria will be shortlisted and contacted)
N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)
Also email cv to mervyn@bonafidehc.co.za