A vacancy exists at our automotive dealership client in Sandton for an experienced On the Road External Part Sales Representative.
Must have minimum 5 years' experience in the Parts Industry.

MAIN PURPOSE OF JOB:

• External Customers.
• Adhere to targets set out with Line Manager.
• To ensure a profitable parts department through the availability and delivery of correct parts.
• The outcome is profitable sales to parts and accessories customers and will be considered successful under the following circumstances:
• All OEM – all orders require full deposit.
• Follow up on existing customers, twice a week, Line Manager, purchased stock not sold.
• Give sound advice on product knowledge.
• Understand and meet/exceed client requirements/expectations timeously.
• Accurate and timeous supply of parts.
• Priority requirements attended to first.
• Build relationships, through positive communication and feedback.

RELATIONSHIPS AND PERSONAL ACTIVITIES:

• Directly responsible to the Parts Manager.
• Relationships with Customers and fellow employees.

MAIN JOB FUNCTIONS:

• Understand and meet client needs and requirements, timeously and supply correct parts.
• Check stock availability and provide feedback within an hour.
• Locate parts required and deliver timeously and identify parts not in stock and commission sales.
• Do quotations timeously and accurately and follow-up on lost quotes.
• Order Parts, with the authority of the Parts Manager.
• Resolve customer queries.
• Meet and exceed agreed targets.
• Follow up on clients and back orders.
• Friendly, polite, and courteous towards all customers.
• Develop yourself to provide customer satisfaction, gain product knowledge, improve skills and attitude, set a good example for fellow employees.
• Cross departmental disciplines.

• Requirements

• Matric or equivalent
• Valid Driver’s license
• At least 5 years of experience in the Parts industry

Also e-mail cv to mervyn@bonafidehc.co.za

Our well-known Flagship automotive dealer client based in Sandton is looking to employ a qualified Technician.

Must be an Automotive Petrol and Diesel Qualified Technician.

• To repair and service Motor Vehicles according to manufacturers’ standards and specifications.
MAIN JOB FUNCTIONS:

• Establish parts required for service or repairs to be performed and ensure that correct parts are ordered.
• Report to foreman promptly on any additional work required.
• Obtain authorization prior to carrying out additional work.
• Obtain authorization prior to fitting parts costing more than approximately R250.00.
• Obtain technical information from Foreman on problem jobs.
• Adhere strictly to technical specifications a laid down by manufacturers.
• Perform duties according to manufacturer’s standards.
• Adhere to laid down workshop policies and procedures.
• Write short but concise description of all work performed on back of job card including the cause and correction.
• Ensure that all old parts are placed in a plastic bag in the boot of the car, except in the case of warranty work where old parts must be tagged and returned to the control tower.
• Ensure that all oils and consumables used are booked on the job card.
• Ensure that vehicle is kept as clean as possible, and that seat and fender covers are used.
• Ensure that work area is kept safe, clean, and tidy.
• Ensure that time recording on time sheet is done correctly and as soon as possible after work is completed.
• Report any faulty and/or broken equipment to the Foreman.
• Ensure that special tools and equipment are used with the utmost care.
• Possess complete set of own hand tools as per M.I.F. list and maintain them in good working condition.
• Repair vehicles according to specifications as instructed and within the flat rate time.
• Accept responsibility for apprentices/learners and impact through explanation and practise, the necessary skills required to perform the job correctly and thereafter to inspect/monitor the work and rectify any problems.
• Ensure neat appearance.
• Maintain cordial relationship with workshop staff.
• Customer’s vehicles must not be used for sitting in.
• Accessories such as cigarette lighters and radios in customer’s vehicles must not be tampered with.
• No private property in customer’s vehicles must be removed.
• Any components, parts, accessories and/or assemblies removed from customer’s vehicles, must be kept together, stored safely, and recorded for easy recognition of ownership, repair, replacement and/or correct re-assembly on the specific vehicle.
• No components, parts, accessories and/or assemblies/sub-assemblies, once removed as described, must be damaged, other than already previously quoted.
• It is the responsibility of the job holder to be in possession, in good order, of the normal and/or statutory tools of his/her respective trade or job skill. Where necessary, management will provide from stores special tools and/or equipment outside the normal scope of tools of the trade of occupation. Such tools and equipment must be signed for when used and kept in good working order.

Requirements:

• Red Seal Trade Certificate.
• Valid SA driver’s license.
• Computer literate.

Also e-mail cv to mervyn@bonafidehc.co.za

Our well-known Flagship motor dealer client based in Sandton current holds a vacancy for an experienced Service Advisor.

PURPOSE OF JOB:

• To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.
• The outcome that is produced is Satisfied Customers and will be considered successful when:
• The customer’s needs/requirements are understood, and expectations are met.
• There is sound product knowledge.
• Personalized service is provided.
• Customers are informed.

RELATIONSHIPS AND PERSONAL ACTIVITIES:

• Directly responsible to the After Service Manager and Service Manager.
• Relationships with company staff.

MAIN JOB FUNCTIONS:

• Welcome customers and capture the relevant information, assuring that client needs are addressed.
• Check vehicle in with client.
• Follow up on parts ordered, and bookings are made to suite customer – daily.
• Keep customers up to date with information on status of the vehicle.
• Handle queries/concerns of customers as per the customers concerned – daily.
• Make out job cards, accurately and timeously and put job cards through for costing – daily.
• Arrange hire vehicles for customers, obtaining the necessary authority to do so.
• Collect Payments from customers that are due, prior to handing back the vehicle.
• Cross departmental disciplines.

Experience

• 2 Years Experience as a Service advisor in the Motor Industry.

• Computer literate.
• Valid Drivers

Also e-mail cv to mervyn@bonafidehc.co.za

A vacancy for a qualified technician exists at our well known automotive dealer client in Northcliff.

Job Purpose and Deliverables

Core purpose of the role

The core purpose of this position is to provide quality service and repair work first time right, as efficiently and effectively as possible.

The successful candidate would strive for efficiency, pro-actively developing their technical knowledge, work best as a member of a team and have a strong belief in quality workmanship.

Key deliverables and outputs

Ensure work carried out reflects the requested and authorized work, by using the latest technical information and ensuring excellent quality of repairs.

Use the correct tools and equipment at all times as per requirements.

Ensure work is done according to manufacturer specifications

Have good administrative acumen, by reporting accurately on faults found and work done, and ensuring that manufacturer work instructions and procedures are adhered to, always;

Take good care of customer vehicles and property, using fender and seat covers at all times, and driving safely when testing vehicles

Maintain a professional impression at all times by taking care of your work area, ensuring it is neat and clean

This position also requires a willingness to assist and mentor apprentices.

Overview:
Essential individual competencies to be successful in the job

Academic qualifications

Essential:

Matric Certificate

Unendorsed driver’s license

Trade certificate (level 3)

Qualified technician

Work experience

Essential:

3 years’ experience in the field

Basic computer literacy

Knowledge/Skills

Essential:

Mechanical and product knowledge

Use of Manuals and special equipment

CSI Awareness

Quality maintenance

Good communication skills

Strong diagnostic ability

Adherence to time constraints and deadlines

Also email cv's to mervyn@bonafidehc.co.za

Our well-known, flagship automotive vehicle dealer client based in Northcliff is looking to employ an experienced customer service driven Service Advisor.

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.

The responsibilities of a Service Advisor include the following tasks:

• Receive customers in a professional and friendly manner in order to ensure they feel valued.
• Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
• Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
• Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
• Maximize customer awareness of all products and services available.
• Create collaborative internal and external partnerships in order to expedite service delivery.
• Schedule appointments, answer phones, and handle queries.
• Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
• Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
• Maintain customer database with contact details and information.
• Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
• Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
• Ensure customer complaints are effectively managed via relevant CRM system/s.
• Maintain and further develop own personal knowledge base in order to remain current and relevant.
• Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
• Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
• Perform other duties as requested.

Qualifications and Experience

Minimum Qualifications and Experience needed:

• Matric
• Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
• Computer literate
• Knowledge of dealership policies and procedures is essential.
• Knowledge of competitive motor industry.
• Basic mathematical ability (numeracy)
• Knowledge of relevant operating systems would be an advantage.
• Multilingual with languages generally spoken across the area and customer base is necessary.

Skills and Personal Attributes

Minimum requirements:

• Highly self-motivated, energetic and able to maintain a positive outlook.
• Ethical
• Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
• Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
• A team player
• Reliable
• Results driven and customer orientated
• Also email MS Word cv's to mervyn@bonafidehc.co.za

Our heavy Truck dealership in Pretoria currently holds a vacancy for a Dealer Principal reporting to the Commercial Division Franchise Executive. This role requires a decisive and commercially astute leader with strong operational understanding of the heavy-duty truck market, aftersales performance drivers, and fleet customer expectations. The ideal candidate is passionate about building people, delivering growth, and driving excellence across all dealership functions.

Main purpose.
To develop and execute tactical strategies that ensure sustainable profitability, operational excellence, and
market share growth within a commercial trucks dealership environment, while maintaining alignment with Distributor and OEM brand standards.

Key Outputs
Strategic & Financial Leadership

• Develop and implement dealership strategies to drive new trucks, used trucks, service, and parts revenue, ensuring growth in all commercial segments.
• Deliver and exceed financial performance targets across whole goods, aftersales, absorption rate, and cashflow management.
• Conduct continuous market intelligence to understand fleet trends, competitor activity, TCO expectations, and customer operational requirements.

Operational Management

• Optimally manage daily operations across Sales, Service, Parts, Admin, and Used Trucks, ensuring cross functional integration and efficiency.
• Ensure dealership processes comply with all regulatory requirements, company's governance frameworks, and OEM operational standards.
• Oversee management of dealership assets including stock, debtor control, creditor management,
  cashflow, workshop productivity, parts obsolescence, and used-truck retail readiness.

People Leadership

• Provide strong leadership to all department managers, acting as an effective “manager of managers”.
• Build and retain high-calibre teams with the right technical, sales, and customer-experience capabilities suited for commercial vehicle operations.
• Drive a culture of accountability, performance, and high morale across all departments.
  Customer & Market Focus
• Champion customer acquisition and retention, particularly across fleet operators, logistics companies, small-business owners, and vocational customers.
• Oversee customer experience throughout the vehicle sales, service, breakdown support, and warranty process, ensuring quick turnaround times and strong CSI.
• Promote the brand and dealership professionally within the commercial trucking sector.
  Performance Monitoring & Growth Execution
• Monitor dealer KPIs including sales funnel health, workshop efficiency, recovery rates, parts turnover,
  warranty performance, absorption, and used-truck stock days.
• Identify opportunities to improve operational efficiency and profitability.
• Create and maintain a positive, engaged work climate aligned to company's values.

Position Knowledge Requirements

• Strong knowledge of commercial vehicle operations, including trucks, fleet management, uptime
  requirements, and aftersales economics.
• Understanding of labour legislation, regulatory requirements, and industry compliance.
• Financial management expertise relevant to dealership operations.
• Solid grasp of sales & service processes, parts supply-chain dynamics, and commercial truck lifecycle
  management.
• Brand management knowledge within an OEM-aligned dealership environment.
  Position-Related Skills
• Advanced customer-orientation and relationship-building skills, especially with fleet customers.
• Strong people-management and coaching skills.
• High-level financial acumen.
• Proficiency in dealership and OEM systems, reporting tools, and general computer literacy.

Position Experience

• 7+ years in the Commercial vehicle industry.
• Minimum 5 years’ experience in used trucks sales management or operations.
• At least 3 years’ Dealer Principal or Senior Management experience in a commercial dealership.
• Broad exposure to sales, aftersales, service operations, and parts management.
• Strong marketing and business-development experience within the commercial vehicle sector.

Also email detailed MS Word cv. with contactable references to mervyn@bonafidehc.co.za

A vacancy exists at our motor dealer client in Kempton Park for a New Vehicle Sales Executive with a proven track record.
Minimum 3 years' experience at dealership level.

PURPOSE OF JOB:

To ensure maximum units are sold each month with maximum profit.

The outcome of performing the duties below will be considered successful under the following conditions:

Customer Satisfaction (QCSI).

Generate profitable business in terms of set targets/budget/forecasts.

Understand and meet/exceed client expectations/needs/requirements.

Targets reached.

Benchmarked to other dealerships.

MAIN JOB FUNCTIONS:

Attend to customer queries and complaints proactively.

Attending to customers on the showroom floor and attend to general telephone queries, timeously.

Support existing clients with service-related requirements.

Do administration timeously and accurately, meet deadlines.

Follow up on referrals.

Prepare and get vehicles ready for delivery timeously.

New and Used motor vehicles.

Conduct after sales service.

Conduct demonstrations, client feedback.

Prospect new customers.

Cross departmental disciplines.

Also e-mail cv to mervyn@bonafidehc.co.za

Our commercial dealer client based in Roodepoort is looking to employ an experienced Working Foreman, reporting to the workshop manager.

Must have minimum 3 years' experience at dealership level.

JOB REQUIREMENTS
The ideal applicant will possess the following:-

Qulified technician with red seal.

Code 14(EC) with PDP

Diagnostic and experience on FAW, Hino, Scania and UD will be advantage.

Able to work with and Manage technician.

Strong Communication link between the technician and service advisor.

Able to compile technical failure report.

Must be able to diagnose and carry out fault findings  

JOB OUTPUTS

• Coordinate and implement vehicle fleet maintenance activities.
• Control vehicle fleet activities.
• Ensure optimal human resource utilization.
• Compile reports for management information.
• Manage subordinates.
• Ensure optimal vehicle availability on a daily basis
• Ensuring roadworthiness of vehicles.
• Ensure after hours support is given to all service technicians
• Ensure Service department budget is upheld

COMPETENCIES
KNOWLEDGE

• Knowledge of the commercial vehicle industry.
• Working knowledge of the Occupational Health and Safety Act.
• Knowledge of the workshop procedures.
• Knowledge of the company’s disciplinary policies and procedures

SKILLS

• Good communication and interpersonal skills.
• Time management skills.
• Supervisory skills.
• Report writing skills.
• Fault finding skills
• Basic computer literacy an added advantage

ATTITUDE/CAPABILITY

• Honesty
• Have good work ethics.
• Willing to work after hours when necessary.
• Teamwork orientation.
• Safety awareness orientation.
• Attention to detail.
• Quality orientation.
• Accuracy and figure orientation

Also e-mail cv to mervyn@bonafidehc.co.za

A Regional HR Manager (EE Female) vacancy exists in the Pretoria region where our transport client is based and will be reporting to the Personnel Services Executive. Applications are invited from suitably qualified candidates to fill this role.
Must have minimum 7 years’ experience in transport or motor industry.
The following information should be included:

• Company size and payroll size (including the split between salaried and weekly)
• Number of direct reports
• The reasons for any job changes
• 
  JOB REQUIREMENTS
  The ideal applicant will possess the following: -
  • Grade 12 or equivalent academic qualification.
  • Tertiary qualification in Human Resources Management (additional legal and/or financial
  qualification will be an added advantage). Post degree qualification will be an added
  advantage.
  • More than seven (7) years relevant HR experience in a unionised HR environment,
  preferably transport or motor industry, of which at least five years have been in a managerial
  position.
  • Valid Code 08 (EB) drivers’ license.
  • Proficient in MS Office (Advanced level).
  • Knowledge of computerised systems such as HR, Payroll and Time & Attendance systems
  will be required.
  • Knowledge of applicable legislation and Main Agreements.
  
  • JOB OUTPUTS
  Responsible and accountable for the HR functions of the North region.
  Responsible and accountable to ensure all deadlines are met at set standards in the
  execution of duties.
  Responsible to compile HR department budget according to HR standards and BU’s
  manpower budget and detail analysis of monthly variances in managing of these.
  Support line in the execution of their duties and to achieve the targets set for the
  BU’s, including strategy and planning (as part of BU Management team).
  Responsible for processes & procedures and policies in the framework of Personnel
  Services.
  Participate and make inputs in the operations budget preparations.
  Conduct research and develop short- and medium-term plans for the region’s H R
  functionality.
  Develop and implement Human Resources communication strategies.
  Responsible for recruitment, selection and placement of staff in coordination with
  recruitment department and in line with Employment Equity plan.
  Co-ordinate Training and development of staff.
  Maintenance of personnel records and administering of conditions and benefits related
  to condition found in a diversified group governed by different Bargaining Councils.
  Assist in developing and maintaining HR policies and internal procedures & processes
  as well as ensuring compliance and provide training.
  Responsible for inducting new employees.
  Ensure legal compliance on all aspects of the personnel function with special attention
  to POPIA.
  Participate in strategy setting and specific HR Focused Projects.
  Ad hoc projects
  Implementing, managing and monitoring the following:
  ➢ Maintenance of personnel records and administering of benefits related to
  conditions found in a diversified group governed by different Bargaining Councils.
  ➢ Control of all input documentation in respect of all new engagements and staff
  movement processes, in line with Company Policies, Procedures, Practices,
  Agreements and applicable legislation for submission to Payroll Department.
  ➢ Handling and processing of all administration with regards to statistical,
  legislative and financial info required such as annual bonus, attendance bonuses,
  productivity bonuses, leave provisions, retrenchment provisions.
  Overseeing effective utilization of staffing in the department and ensure deadlines are
  met at set standards in the execution of duties.
  Ensure compliance of recordkeeping and data processing procedures.
  Develop and maintain sound communication and relationships with Internal as well as
  External stakeholders.
  Ensure all deadlines are met according to year plan and legal prescriptions, at agreed
  set dates, standards and levels of accuracy.
  Management of sub-ordinates.
• • WORKING CONDITIONS
  o Normal working conditions and benefits as applicable to the seniority of the position.
• 
  • COMPETENCIES
  KNOWLEDGE
  Knowledge of the bus passenger industry.
  Detailed knowledge of Wage Determination
  452, BCEA, LRA and other legislation.
  Human Resources and Payroll Administration & Information Systems.
  Sound and extensive knowledge of Human resource management.
• 
  • SKILLS
  relevant oral written communication skills
  and accounting skills
  analytical and interpersonal skills
• • ATTITUDE/CAPABILITY
  Self-motivated and independent
  Impartial, Time conscious
  Patient in dealing with people
  Attention to detail
  Ability to work under pressure
  Advanced Computer literacy skills
  Leadership skills
  Good planning and organizational skills
  Conscientious (weighs the impact of decisions)
  Deadline driven
  Willing to work extended hours to meet deadlines at correct standard
  •
  • Also email MS Word cv. with reasons for leaving respective roles
  •
  • and current salary to mervyn@bonafidehc.co.za

Our well known automotive dealer client based in Roodepoort has an opportunity for an experienced F&I Manager.

Job Description Purpose
This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

Position Overview Purpose
This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

Specific Role Responsibilities Generic Job Outputs
Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
Maximize second gross profit.
Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
Provide specialized need analysis & financial and insurance advice and support to clients.
Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
Customer service and sale management.
Knowledge of the NCA, CRA, FAIS, FICA..

Qualifications and Experience

Minimum Experience 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry.

Minimum Qualification
Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
Skills and Personal Attributes Minimum Requirements
Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
Customer service and sale management.
Understanding of the compliance governing the retail industry would be an advantage.
Knowledge of the NCA, CRA, FAIS, FICA.
Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
Possess the relevant Continuous Professional Development points within the stipulated time-frames
Drivers License

Also e-mail cvs to mervyn@bonafidehc.co.za