Current Jobs

Our well known motor vehicle dealer client based in Middelburg is looking to employ an experienced Parts Manager with below skills and experience. Position Overview To plan, manage and monitor the implementation of all sales activities and processes related to parts, in order to maximise sales, and maintain agreed profit margins and return on investment. To ensure the management of stock levels are in line with company policy. Job Description Process and Governance Contribute to the development of the appropriate strategy and set targets within area of accountability. Define standard operating procedures (SOPs). Implement and manage end-to-end processes. Manage operational risk and risk mitigation initiatives. Monitor and report on progress against operational plans and adjust where required. Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. Resolve problems by applying the necessary discretion and guidelines. Achieve and exceed OEM/Importer sales targets. Coordinate and monitor the sales and marketing activities of parts, products and accessories for delivering against planned initiatives. Manage efforts to improve current sales of parts, products and accessories that can potentially lead to higher profitability and improved client satisfaction. Manage parts returned, correct stock management, queries and settlement discounts. Manage parts sales channels including: telesales, counter sales, sales representatives and etc. Understand and adhere to OEM/Importer targets. Finance Manage financial activities in line with approved policies and procedures. Manage, monitor and report on budget variances and provide solutions. Grow turnover and customer base to maximise profits. Client/Customer Build sustainable relationships with customers that contribute to a culture of customer service excellence. Deliver services and/or products that enable a culture which meets or exceeds customers'''''''''''''''''''''''''''''''' expectations in the business. Plan, manage and monitor processes to ensure customer service excellence. Identify and address customer needs by providing a variety of related parts, products and accessories, to enhance satisfaction and retention of customers. Maintain customer relations through regular contact, in order to ensure customer retention and growth. People Create an engaging, enabling and productive work climate aligned to the employee value proposition. Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment. Monitor and positively influence and manage change, and offer operational support where required. Own and live up to company values. Ensure staff have adequate technical knowledge and skills. Specific Role Responsibilities Key Responsibilities: • To achieve set departmental budget objectives in terms of gross profit and net profit. • To achieve performance benchmarks: a. Gross profit b. Total dealership gross profit c. Total contribution d. Department contribution • To achieve company stock parameters: a. 28 days maximum stock holding b. 12 months and older stock holding • To ensure that there is strict control over all departmental expenses. • To ensure that credit limits are reviewed monthly and where necessary to arrange for collection of outstanding monies. Advise Accountant to put a creditors account on hold should there be late payment. Sales/Marketing • To ensure that there is continuous growth in the department in terms of turnover and profit. • To set sales targets and help sales staff achieve set sales targets in order to achieve branch targets. • To review quotation files twice a week and ensure acceptance rate target is achieved. • To check and ensure that drivers are on the delivery routes and times as set and agreed on and all deliveries are signed for. • To ensure prompt service and feedback to all clients to grow the brand. • To ensure that the sales teams and front line staff are made aware of specials. • To review sales representative report once a week. • All credit applications must be submitted to branch accountant and RGM for approval prior to an account being opened. Inventory Management/Administration • To ensure parts are ordered correctly and the order control file is used daily and kept up to date. • To ensure damaged parts are returned to the importer for credit timeously and all relevant electronic submissions or paperwork is completed. • To work through parts bought not sold on a daily basis and report back to DP on a weekly basis. • To ensure that all job cards are received from the workshop the previous day so that you can ensure that parts are in stock and pre-picked for the following day. • To ensure the AVO system is being followed correctly and according to company policy and procedures. • To compare and review the perpetual count daily and file the report daily for the DP/Accountant to review. • To ensure all parts suppliers invoices are receipted correctly and supplier invoices are being signed off. • To ensure all COD and cash sales monies are being collected on a daily basis as you are personally responsible for any outstanding amount. • To ensure that you place the stock and daily orders with the importer using their criteria on timing and frequency. This includes the correct stock to daily mix ratio. Adhering to the stock policy. • To weekly reconcile backorders between the dealership and importer. • To do inspections on delivery vehicles for neatness as well as roadworthiness. • Authorise the purchase of any part that is not a very fast, fast or medium mover. On these parts cost plus VAT deposit must be taken. • To ensure all administration is up to date and accurate. • To adhere to brand standards and action any deviation. • To ensure efficient and open communication channels – upwards as well as downwards. • Ensure that a high level of housekeeping is maintained. • To ensure that all aspects of security are maintained at the highest standards. • To ensure that RFC parts are pre-approved in writing and credit notes approved and processed. Dealer Principal to sign off all credit notes. • To ensure that perpetual stock count are done. Dealer Principal/ Accountant to spot check weekly. • To ensure that stock parameters are adhered to maximising supply rate whilst minimising dead stock. • Carrying out of all reasonable instructions/ duties given to you by any member of management, from time to time. Qualifications and Experience Minimum Requirements Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04 3 - 5 years'''' experience in a similar environment, of which at least 1 - 3 years'''' supervisory / team lead experience Valid South African driver''''''''s license Skills and Personal Attributes Skills & Attributes Business Acumen Change Management Client Focus Improvement Orientation Inspirational Leadership Interpersonal Effectiveness Judgement Persistence and Tenacity Personal Courage Planning and Organising Results Orientation Technical Competencies Customer Service Knowledge of parts, components and material Operational Implementation Operational Planning Organisational excellence and productivity culture People Management and Development skills Planning, monitoring, evaluation and reporting Product and or Service knowledge Uphold Ethics and Values N.B. (Only candidates that meet the criteria will be shortlisted and contacted) N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)  

Our well known automotive vehicle dealer client is based in Roodepoort is looking to employ a very strong and results driven EE Pre-owned Sales Manager. Job Description This position is regarded as a key management role and will be suited to an experienced manager who has the ability to attract clients; provide excellent customer service; motivate staff; control costs and maintain high levels of sales on an ongoing basis. Reporting to the Dealer Principal, the Pre-Owned Vehicle Sales Manager is fully responsible for the management of the Used Vehicle department, which includes Specific Role Responsibilities

• Assisting the Dealer Principal in formulating used car sales policy
• Maximising sales and profitability through satisfaction and retention of customers to meet sales forecast
• Developing the necessary sales organisation to meet sales and profitability objectives
• Ensuring optimum stock of cars on premises
• Ensuring cost control to budget within the department
• Able to motivate a sales team to achieve objectives
• Evaluate and price all makes of vehicles.

Qualifications and Experience

• 3- 5 Years Managerial experience within the Motor Industry
• A minimum of Grade 12.
• Post matric qualification will be an added advantage
• Clear Criminal Record
• A Valid Driver’s License
• Sales Management and Marketing skills, knowledge and experience.

Skills and Personal Attributes

• Ability to manage, administer and motivate a department and to provide organisation, systems and leadership
• Up-to-date knowledge of vehicle legislation and of trade practices
• Diversified product knowledge
• Experience on how to procure stock is essential.

Our well known vehicle distributor client is looking to employ an experienced EE Aftersales Director based at their head office in Ekurhuleni. Job Description Key Responsibilities: • Participate in the development of the company’s overall strategy • Develop , implement and evolve the parts and service strategies with key stakeholders viz, dealer network and the manufacturer. • Accountable for: Deepening of the aftersales value chain – retaining customers and vehicles in the franchise service network longer and developing further revenue opportunities to better serve that customer Warehouse – improve efficiencies e.g. cube utilisation , peak warehouse capacity used , slotting etc. Supply rates – improve supply rates to dealers and manufacturer Stock management – levels of stock on hand and movement of stock. Negotiation of purchases with manufacturer, discounts , rebates etc. Meet NRCS legislation Technical hotline case analysis to understand trends within vehicle parc Quality management Recalls/Campaigns Training for Service Manager/Advisors/Technicians i.t.o. brand. Standards. • Accountable for: Drive strategy around accessory sales and introduction of new products Meet with Insurers regularly as panel accounts for 40% of parts revenue. Ensure dealer network meets overall targets set by distributor in terms of parts targets Manage customer complaints. Carry out interventions with poor performing dealers i.t.o. CSI Manage standard costing model for parts Manage Parts pricing and competitiveness. Manage/review supply chain process, logistic costs, movement of stock. Develop and implement strategies around pirate and grey parts Manage service level agreements with third party suppliers • Compile departmental budgets and forecasts • Review pricing strategies i.t.o. exchange rates, review costing model • Monthly review of accounts and flash to group company. • Working Capital management • Overhead/Cost management • Segmentation analysis • Recruitment and development of skilled staff • Manage the people Balance Sheet and alignment to the Company’s transformation objectives through departmental processes • Manage performance of direct reports ensuring agreement of annual goals, measuring performance against agreed goals and dealing with non-performance accordingly • Alignment to the Company’s transformation objectives through departmental processes Position Overview           Job Purpose: Responsible for the overall Parts and Service operations at distributor level. Parts - Responsible for the operations, personnel, marketing and profitability of the department Service Responsible for executing the Service Strategy in line with the Manufacturer’s requirements Qualifications and Experience Minimum Requirements: •Degree / Post-degree business qualification •Extensive business experience (8 years+) •Experience of Parts / Service business (3 years+) •Excellent knowledge of the motor industry from an OEM/ importer perspective – Finance/Warranty/Parts/Service/Distribution •A valid South African driver''s license Skills and Personal Attributes      Skills & Attributes: • Ability to think strategically • Innovative and creative • Good leadership skills with ability to interact and influence at all levels • Business acumen • Excellent networking skills • Excellent interpersonal and communication skills •Excellent writing and reporting skills • Customer service driven • Innovative, expansive and pro • Persuasive and influential • Resilient fit-driven • Deadline driven • Team player • Ability to work under pressure • Attention to detail

Our well known automotive distributor client based in Johannesburg is looking to employ an experienced Human Resources Manager, responsible for approximately 50 staff. The Human Resources Manager is responsible to guide and manage the overall provision of Human Resources services, policies, and programmes for the company. The Human Resources Manager originates and leads Human Resources practices and objectives that will provide an employee-oriented; high-performance culture that emphasizes empowerment, quality, productivity, and standards; goal attainment, and the recruitment and ongoing development of a superior workforce. The Human Resources Manager is responsible for the development of processes and metrics that support the achievement of the organization's business goals. The major areas the Human Resources Manager manages must include but not limited to: HR qualification and must have experience in the following: Recruitment and selection Employee wellness Industrial relations Employment equity and skills Key Performance Indicators Knowledge Of Basic Conditions Of Employment Act BEE Recruiting and staffing; Organizational departmental planning; Performance management and improvement systems; Organization development; Employment and compliance with regulatory concerns regarding employees; Employee onboarding, development, needs assessment, and training; Policy development and documentation; Employee relations; Company-wide committee facilitation; Company employee and community communication; Compensation and benefits administration; Employee safety, welfare, wellness, and health; Charitable giving; and Employee services and counseling.    

Our large vehicle dealership in Bryanston is looking to employ a very strong and results driven Pre-owned Manager who has a proven track record of selling not less than 40 cars per month with a complement of 6 Sales Executives. Job Description Our motor dealershio in Bryanston currently holds a vacancy for a Pre-Owned Vehicle Sales Manager. This position is regarded as a key management role and will be suited to an experienced manager who has the ability to attract clients; provide excellent customer service; motivate staff; control costs and maintain high levels of sales on an ongoing basis. Reporting to the Dealer Principal, the Pre-Owned Vehicle Sales Manager is fully responsible for the management of the Used Vehicle department, which includes Specific Role Responsibilities • Assisting the Dealer Principal in formulating used car sales policy • Maximising sales and profitability through satisfaction and retention of customers to meet sales forecast • Developing the necessary sales organisation to meet sales and profitability objectives • Ensuring optimum stock of cars on premises • Ensuring cost control to budget within the department • Able to motivate a sales team to achieve objectives • Evaluate and price all makes of vehicles. Qualifications and Experience • 3- 5 Years Managerial experience within the Motor Industry • A minimum of Grade 12. • Post matric qualification will be an added advantage • Clear Criminal Record • A Valid Driver’s License • Sales Management and Marketing skills, knowledge and experience. Skills and Personal Attributes • Ability to manage, administer and motivate a department and to provide organisation, systems and leadership • Up-to-date knowledge of vehicle legislation and of trade practices • Diversified product knowledge • Experience on how to procure stock is essential.

Our very busy luxury vehicle flagship dealership client in Sandton is looking to employ a well qualified, problem solving, flexible and strong Workshop Foreman. Job Description To coordinate, plan and deliver daily team tasks in the Repairs, Servicing and Support Services function, through the execution of pre-defined objectives as per agreed OEM standard operating procedures. Position Overview • Plan and Gear workshop team according to available hours daily • Assist technicians with diagnostic problems • Test drive vehicles• Supervise technical staff. • Communicate with customers n technical matters • Oversee teamwork between Service Advisors, Booking clerk and Technicians. • Maintenance of hand tools • Quality workmanship is rendered by technicians • Manage apprentices • Oversee correctness of job cards, clocking hours etc. • Manage work in progress Specific Role Responsibilities • Ensure an optimal productive and an efficient team. • Ensure Quality workmanship delivered to customers. • Communicate technical information, challenges and decisions to customers • Ensure engaged workshop staff. • Development of employees and ensure required certification is in for the specific tasks. • Responsible for Health and Safety. • Admin functions- Check Job cards etc. • Manage workshop assets. Qualifications and Experience • Grade 12/Matric • Bilingual English and other recognised language • Qualified Technician • Computer Literacy • Knowledge of product and dealerships policies and procedures • Knowledge of service core processes • Supervisory/Management courses would be beneficial • Previous relevant work experience as a Technician Skills and Personal Attributes • Supervisory skills • Customer Focus and Relationships • Communication and Influence • Computer Literate. – brand System Use • Market and territory Focus • Brand alignment • Professional and technical expertise in vehicle service and repair maintenance.

Our high volume dealership client in Randburg area is in search of an EE Service Manager with High volume dealership experience. Position Overview The purpose of the position is to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff. Specific Role Responsibilities Key Duties and Responsibilities: • Drive the achievement of productivity, efficiency and customer service level index goals and objectives. • Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc. • Manage escalated workshop (technical) problems accordingly, including: o Escalation of technical/ product related issues to OEM SA. o Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages. o Ensuring future corrective action plans to address various technical problems are implemented. • Ensure accurate workshop capacity planning according to productive and available staff is done. • Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles. • Achieve industry leading standards of customer care, process efficiency and cost control. • Exceed all targets and labour sales objectives through efficient workshop operations management. • Ensure efficient equipment and asset control, and administration processes. • Ensure the highest level of customer satisfaction, service level achievement, and customer retention. • Responsible for the annual budget of Service Department. • Manage risk (financial and non–financial) within department. • Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices. • Maintain good housekeeping within department, including ensuring compliance to OEM SA’s CI guidelines within the department. • Manage and improve environmental, health and safety standards. • Conduct departmental meetings and general aftersales meetings to ensure effective communication. • Manage training of all service staff. • Lead, manage, attract, retain, appraise and develop staff. Qualifications and Experience Experience Required: • A minimum of 10 years’ relevant technical motor industry experience is essential. • A minimum of 5 years of relevant workshop management experience in the motor industry. Minimum Qualification/s Required: • Senior Certificate (Grade 12) or equivalent NQF 4 qualification. • Relevant OEM service manager certification required. • Recognised Motor Trade plus N6 or Technical Diploma (NQF6+), or other relevant industry related qualification (or working towards) – highly desired. • Recognised Management Diploma or Certificate – highly desired. • Qualified Motor Technician (A-certification) – an advantage. Other Requirements: • Valid, unendorsed driver’s license and the ability to competently and legitimately drive. • Computer literate • An effective understanding of financial principles, including budgeting and forecasting. • An effective understanding of relevant technology and systems. • An effective understanding of the Environmental and Occupational Health & Safety Acts. Skills and Personal Attributes Skills and Expertise Required: • Have sound communication skills in English and language commonly spoken in the area (speak & write). • Interpersonal competence; effective at working with people and building relationships. • Technical, mechanical insight and experience. • Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner. • Good financial acumen. • Systems oriented. • People management competence, including performance management and employee development & motivation. • Problem solving and motor vehicle fault finding skills. • Delivering results and meeting customer expectations. • Coping with pressure • A team player • Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals. • Valuing Diversity • Conflict resolution Personal Attributes: • Committed • Initiative • Self-managed and resilient • Adaptability • Someone who values and builds relationships. • Alignment with the brand; acts as an ambassador for the brand and passionate about the products.  

Job Description Our well established commercial vehicle dealer client based in Klerksdorp currently holds a vacancy for an experienced General Manager. The main purpose of the job is to ensure efficient and profitable operation of the Service Department as well as a Sales Department by meeting the objectives that cover the Department’s operating policies, targets and the company standards to achieve both high levels of customer satisfaction, retention and profitability. KNOWLEDGE, SKILLS AND QUALIFICATIONS: • Qualified technician will be an added advantage. • Previous experience in a service environment of 3 years essential • Previous BRAND experience and certification will be an added advantage • Ability to maximize departmental profitability through the sale of labour and associated products to franchise and non-franchise customers. • Developing the necessary sales organisation to meet sales and profitability objectives • Supervision of staff, management of performance, discipline and other staff management related functions. • Ability to ensure excellence in customer service • Fully computer literate - Microsoft package BEHAVIOURAL COMPETENCIES: • Customer focused management • Strong motivational skills • Excellent negotiation skills • Excellent people management skills • Focus on driving performance  

Job Description	Our Tygervalley Motor dealer client has an opportunity available for a FINANCIAL MANAGER. The Financial Manager will manage the financial department and maintain internal control measures to ensure that the dealership is compliant to sound financial practices and good corporate governance. Supporting the Dealer Principal and Financial Director in the achievement of financial objectives, identifying areas of risk and improvement, and ensuring timely and accurate reporting. The Financial Manager furthermore supports the Human Resources function with personnel and payroll matters at dealership level.
Position Overview	The Financial Manager will manage the financial department and maintain internal control measures to ensure that the dealership is compliant to sound financial practices and good corporate governance. Supporting the Dealer Principal and Financial Director in the achievement of financial objectives, identifying areas of risk and improvement, and ensuring timely and accurate reporting. The Financial Manager furthermore supports the Human Resources function with personnel and payroll matters at dealership level.
Specific Role Responsibilities	Key Duties and Responsibilities: • Prepare and report financial statements to Division, H.O. and auditors (internal and external). o Prepare and complete various weekly, monthly and annual financial statements. o Complete monthly management reports. o Compile management accounts, including budgets, cash flows, variance analysis and commentaries. o Produce financial and management information. o Maintain the integrity and reliability of the financial data. • Ensure that month-end cut-offs are compliant in terms of company policies. • Manage the effective and timely provision of financial, statutory and sustainability reporting including cash flows, variance analysis and commentaries. • Oversee accurate reconciliation of all financial records to enable verification of the validity of transactions and to take appropriate action where required. • Prepare and complete financial budgets for the dealership in conjunction with departmental managers and other stakeholders. • Ensure effective and efficient administration of operational costs within budget, identify areas of financial and operational risk and escalate appropriately. • Supervise cash management activities. • Responsible for co-signatory of payments with Dealer Principal in accordance with approved policies and procedures. • Manage and report on progress against operational budget in liaison with Dealer Principal. • Analyse and interpret financial information: o Complete analysis of financial data to understand and compare business results; interpret and analyse financial data to draw conclusions and trends from the financial analysis. o Complete profit and loss analysis. o Complete and update daily cash flow statement to establish working capital requirements. o Assist in the preparation and timely filing of all internal accounting and financial reports for governmental and regulatory bodies. o Accurately calculate and process VAT, provisional tax etc. o Establish and monitor internal controls. • Implement corporate governance and compliance policies and processes to identify and manage risks and expose liabilities. • Manage and control the administration and financial processes within the dealership. • Conduct reconciliation of vehicles, parts, service assets, verify against accounting records and address all anomalies with senior line management. • Manage supplier and customer relationships; ensuring effective debtors and creditors processes are in place and adhered to. • Identify opportunities to minimize cost and increase revenue. • Manage the security of all assets within direct control, i.e. cash, fixed assets, in line with approved policies, processes and procedures. • Attract, retain, appraise and train, coach and develop finance and administration team members. Important to Note: Financial Managers within dealer assume the Human Resources function in the dealership, working closely with the Human Resources Manager on employee-related matters and practices. This includes, but is not limited to: - • Implementation and management of personnel and payroll policies, processes and procedures at dealership level, responsible for all payroll input for the dealership; • Administration and onboarding of new engagements, employee movements and management of terminations; • Workforce planning and management of the headcount budget and dealership structure; • Coordination of recruitment, training/ learning and development, performance management, reward and recognition activities for the dealership; • Independently handling employee relations matters to ensure an optimal working environment, obtaining assistance from HR as and when necessary. • Management of employee personnel records for dealership staff.
Qualifications and Experience	Experience Required: • 5+ years' accounting/ financial management experience in a similar environment, of which at least 2-3 years' in a team lead/ management role. • Relevant experience in the automotive industry. Minimum Qualification/s Required: • BComm degree with Accounting NQF7+. • Recognised Management/ Leadership Diploma or Certificate – desired. Other Requirements: • Valid, unendorsed driver’s license and the ability to competently and legitimately drive. • Computer literate; highly proficient in Excel, Outlook, Powerpoint and Word. • A working knowledge of the NCA, CRA, FICA and other legislation and frameworks relevant to the retail motor industry. • Knowledge and ability to use relevant DMS functions (Automate).
Skills and Personal Attributes	Skills and Expertise Required: • Communication: Able to communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure. • Interpersonal competence; effective at working with people. • Financial Management and Performance Reporting • Financial and commercial acumen/ thinking. • Financial and Accounting Control • Sound knowledge and understanding of financial, accounting and tax concepts, financial statements, trial balance, financial record keeping process etc. • Analysing and reconciling financial information and data, identifying auditing discrepancies and reporting on such, ensuring root cause analysis is carried out and corrective and preventive measures are implemented. • Problem-solving skills and sound judgement. • Decision making and action orientated. • Conflict resolution • Impact and Influencing • People Management and Development skills, including effective delegation ability. • Time management, including the ability to respond to and resolve queries and issues in the minimum amount of time. • Able to work independently and under pressure. • Improvement Orientation Personal Attributes: • Professional • High level of detail and accuracy • Energetic and self-motivated • Resilient • Hard working • Deadline driven • Systematic and methodical. • Someone who upholds professional ethics and values. • An independent thinker; comfortable taking a stand in the interest of good governance and isn’t easily pressured. • Must be assertive and mature in outlook.

Our high volume motor dealer client in Boksburg is looking to employ an experienced  Used Vehicle Sales Manager. Job Description Purpose To plan, manage and monitor the implementation of used vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. Minimum Experience • Valid driver’s licence • Previous Vehicle Sales Manager Experience • Computer literate • Good communication skills • Must have internet leads/ sales experience • Must be able to maintain and be a constant high performer GENERIC JOB OUTPUTS PROCESS AND GOVERNANCE Contribute to the development of the appropriate strategy and set target within area of accountability. Define standard operating procedures (SOP's). Implement and manage end-to-end processes. Manage all operational risk and risk mitigation initiatives. Monitor and report on progress against operational plan and make adjustment where required. Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. Resolve problems with the necessary discretion and guidelines. Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act. Educate customers on products and services, ensuring retention of existing customers thereby improving sales, revenue and customer base. Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals. FINANCE Manage financial activities in line with approved policies and procedures. Manage, monitor and report on budget variances and provide solutions. Ensure that the physical resources and equipment are managed in a manner that enhance cost effective utilisation. CLIENT/CUSTOMER Deliver services that creates a culture which aims to exceed customers'''' expectations in all aspects of the business. Plan, manage and monitor processes to ensure customer service excellence. Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery. PEOPLE Create an engaging, enabling and productive work climate aligned to the employee value proposition. Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment. Monitor and positively influence and manage change, and offer operational support where required. Own and live up to company values. Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.