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Our well known automotive vehicle dealer client based in Tokai is looking to employ an experienced Parts Manager. Position Overview

To plan, manage and monitor the implementation of all sales activities and processes related to parts, in order to maximise sales, and maintain agreed profit margins and return on investment. To ensure the management of stock levels are in line with company policy.

Minimum Requirements:

• 3+ Years’ Experience as a Parts Manager

• Computer literate – DRIVE experience advantageous

• Strong Parts Retail experience

• Valid Drivers Lisence

• Renault experience advantageous

Job Description

Process and Governance Contribute to the development of the appropriate strategy and set targets within area of accountability. Define standard operating procedures (SOPs). Implement and manage end-to-end processes. Manage operational risk and risk mitigation initiatives. Monitor and report on progress against operational plans and adjust where required. Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. Resolve problems by applying the necessary discretion and guidelines. Achieve and exceed OEM/Importer sales targets. Coordinate and monitor the sales and marketing activities of parts, products and accessories for delivering against planned initiatives. Manage efforts to improve current sales of parts, products and accessories that can potentially lead to higher profitability and improved client satisfaction. Manage parts returned, correct stock management, queries and settlement discounts. Manage parts sales channels including: telesales, counter sales, sales representatives and etc. Understand and adhere to OEM/Importer targets. Finance Manage financial activities in line with approved policies and procedures. Manage, monitor and report on budget variances and provide solutions. Grow turnover and customer base to maximise profits. Client/Customer Build sustainable relationships with customers that contribute to a culture of customer service excellence. Deliver services and/or products that enable a culture which meets or exceeds customers' expectations in the business. Plan, manage and monitor processes to ensure customer service excellence. Identify and address customer needs by providing a variety of related parts, products and accessories, to enhance satisfaction and retention of customers. Maintain customer relations through regular contact, in order to ensure customer retention and growth. People Create an engaging, enabling and productive work climate aligned to the employee value proposition. Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment. Monitor and positively influence and manage change, and offer operational support where required. Own and live up to company values. Ensure staff have adequate technical knowledge and skills.

Specific Role Responsibilities Key Responsibilities: • To achieve set departmental budget objectives in terms of gross profit and net profit. • To achieve performance benchmarks: a. Gross profit b. Total dealership gross profit c. Total contribution d. Department contribution • To achieve company stock parameters: a. 28 days maximum stock holding b. 12 months and older stock holding • To ensure that there is strict control over all departmental expenses. • To ensure that credit limits are reviewed monthly and where necessary to arrange for collection of outstanding monies. Advise Accountant to put a creditors account on hold should there be late payment. Sales/Marketing • To ensure that there is continuous growth in the department in terms of turnover and profit. • To set sales targets and help sales staff achieve set sales targets in order to achieve branch targets. • To review quotation files twice a week and ensure acceptance rate target is achieved. • To check and ensure that drivers are on the delivery routes and times as set and agreed on and all deliveries are signed for. • To ensure prompt service and feedback to all clients to grow the brand. • To ensure that the sales teams and front line staff are made aware of specials. • To review sales representative report once a week. • All credit applications must be submitted to branch accountant and RGM for approval prior to an account being opened. Inventory Management/Administration • To ensure parts are ordered correctly and the order control file is used daily and kept up to date. • To ensure damaged parts are returned to the importer for credit timeously and all relevant electronic submissions or paperwork is completed. • To work through parts bought not sold on a daily basis and report back to DP on a weekly basis. • To ensure that all job cards are received from the workshop the previous day so that you can ensure that parts are in stock and pre-picked for the following day. • To ensure the AVO system is being followed correctly and according to company policy and procedures. • To compare and review the perpetual count daily and file the report daily for the DP/Accountant to review. • To ensure all parts suppliers invoices are receipted correctly and supplier invoices are being signed off. • To ensure all COD and cash sales monies are being collected on a daily basis as you are personally responsible for any outstanding amount. • To ensure that you place the stock and daily orders with the importer using their criteria on timing and frequency. This includes the correct stock to daily mix ratio. Adhering to the BRAND stock policy. • To weekly reconcile backorders between the dealership and importer. • To do inspections on delivery vehicles for neatness as well as roadworthiness. • Authorise the purchase of any part that is not a very fast, fast or medium mover. On these parts cost plus VAT deposit must be taken. • To ensure all administration is up to date and accurate. • To adhere to the BRAND standards and action any deviation. • To ensure efficient and open communication channels – upwards as well as downwards. • Ensure that a high level of housekeeping is maintained. • To ensure that all aspects of security are maintained at the highest standards. • To ensure that RFC parts are pre-approved in writing and credit notes approved and processed. Dealer Principal to sign off all credit notes. • To ensure that perpetual stock count are done. Dealer Principal/ Accountant to spot check weekly. • To ensure that stock parameters are adhered to maximising supply rate whilst minimising dead stock. • Carrying out of all reasonable instructions/ duties given to you by any member of management, from time to time.

Skills and Personal Attributes Skills & Attributes Business Acumen Change Management Client Focus Improvement Orientation Inspirational Leadership Interpersonal Effectiveness Judgement Persistence and Tenacity Personal Courage Planning and Organising Results Orientation Technical Competencies Customer Service Knowledge of parts, components and material Operational Implementation Operational Planning Organisational excellence and productivity culture People Management and Development skills Planning, monitoring, evaluation and reporting Product and or Service knowledge Uphold Ethics and Values

Job Description	The position requires a highly experienced, passionate person who enjoys autonomy and is confident in achieving business growth. The focus of this role on leading people, achieving results and driving business growth, responsible for Commercial – Truck experience needed. The successful applicant will report to the Managing Director. Main purpose. To formulate tactical strategy and associated delivery plans related to the dealership, ensuring practice Integration and operational implementation through the achievement of maximum efficiency and profitability of the dealership and the set objectives.
Specific Role Responsibilities	Generic outputs. To develop strategies to drive dealership revenue, profitability and market share in the relevant area. Develop and implement people capacity plans in line with delivery, performance objectives and budget, in partnership with specialised areas across the value-chain. To achieve and exceed financial targets as per agreed budget. Optimally manage and control the cross-functional areas in the dealer. To formulate and implement Dealership practices in compliance with legal requirements, distributor guidelines. To manage assets of a dealership optimally (cash control/flow, liquidity, stock, debtors, creditors, etc). To provide effective leadership and people management in order to attract, develop and retain high quality and success orientated dealer staff (DP's key focus is to act as an effective 'manager of managers'). To ensure customer acquisition and retention via customer focused interventions in the dealership. To generate enthusiasm and set an appropriate brand example in line with the franchise standards. To be informed and up to date regarding competitor intelligence and awareness via proper market analysis. Track the performance to measure and improve operational efficiency for the dealership. Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
Qualifications and Experience	Education, Essential Competency Requirement B Com / other relevant tertiary business/commercial qualifications (preferable) Deciding and Initiating Action. Delivering Results and Meeting Customer Expectations. Achieving Personal Work Goals and Objectives. Leading and Supervising. Persuading and Influencing. Adhering to Principles and Values. Formulating Strategies and Concepts. Planning and Organising. Coping with Pressures and Setbacks. Analysing. Entrepreneurial and commercial thinking.
Skills and Personal Attributes	Position Knowledge Working knowledge of Labour and Regulatory legislation. Financial knowledge. ? Motor industry knowledge. Brand Management knowledge. Business, Sales and Service Process and Parts knowledge. Position Related Skills Customer service/orientation skills. People Management skills. Computer skills. Financial Management skills. Position Experience Exposure to various motor industry business disciplines within a customer focused environment. Motor industry experience > 7 years. Dealer operation Management experience =3 years Retail, Sales and Service experience. Marketing related experience.

Driver Training Manager Objective of the job: Our well known commercial vehicle OEM has an exciting position for a Driver Training Manager. The incumbent’s responsibility will be to manage the driver training function for all organisations Trucks and Buses Southern Africa in compliance to the Company's Integrity Code. Main Tasks: • Driver Training Strategy Development: Develop and implementation of a driver training strategy in line with the strategic objectives of Trucks and Buses Southern Africa. • Development of Driver Training Material: Development of application specific driver training in order to meet the needs of the organisations Buses customers within their unique operations. • Custom Tailored training packages for: Specific industries i.e. PBS operations, Abnormal load operations, Mining operations etc. KAM and Retail customers, CSP identified customers and Fleetboard identified customers. • Driver Training Supplier Development & Management: Ensure that the appointed supplier(s) for driver training within company's perform driver standard according to the Service Level Agreement. To develop the supplier according to the required standards specified by Truck Training. This include administrative support for the appointed supplier(s). • Dealer Driver Training Development: Implement the dealer driver train the trainer programme and manage the dealer driver trainers to ensure effective handover of vehicles and training of customers within the dealer network. • Driver Training & Benchmarking: Facilitate practical driver training with organisations Dealers’ driver trainers and customer (drivers and driver trainers) to ensure the efficient utilisation of the company’ products in various operations. Engage in benchmark route analysis for dealer and customers to ensure effective driving methods on specified routes. • Driver training conference Facilitate Dealer trainers and KAM driver trainers at annual driver training conference. Knowledge, Skills and Attributes: • Specific knowledge • Trucks and Buses Product knowledge • Trucks and Buses Telematic systems (Fleetboard) • Practical and Theoretical driver training processes • Presentation and Training Skills Qualifications - • Matric/Grade 12 + NQF Level 6 qualification or equivalent • Code 14 license will be an advantage Experience: • Commercial Vehicles • Commercial Vehicle Driving and Driver Training Trucks and Buses Southern Africa is proud to be an equal opportunity employer.  

Job Description	Our motor dealer client in Klerksdorp is looking to employ a Technician This position requires someone who will ensure Customer Satisfaction in the service and repair of motor vehicles in a safe and economical manner • Repair / service vehicles according to instructions in job cards and in terms of manufacturer’s specifications ? Service and Maintain the following: o Assemble, dismantle, fit, inspect, install, remove and repair mechanical systems, components or sub-components o Inspect, replace and top-up vehicle system fluids • Report to Control any additional work required on the vehicle • Report to Control if vehicle will not be ready on time • Obtain authorization before ordering parts, outwork, etc. from Service Advisor and Foreman • Ensure that the daily time ticket and the full story is entered in the job card • Delegate work to helpers / RSAs and check it • Interpret and implement technical service instruction data • Take good care of customer’s car and contents • Ensure that seats covers and floor mats are in the customer vehicles that have been worked on • Train on-the-job and control Apprentices • Ensure up-to-date knowledge of products • Attend manufacturer sponsored courses • Keep work area clean and tidy • Keep all Company tools and plant clean and in good order • Use protective covers on vehicles • Attend safety meetings • Keep own overalls clean and tidy • Sign out and in special tools and materials and ensure that they are used correctly • Assist with the reception and delivery of goods • Perform any other duty which may be required from time to time
Qualifications and Experience	• Must have at least a minimum of Grade 12 • Maintenance Technician will be added advantage • Must have a Motor Mechanic Trade Certificate
Skills and Personal Attributes	• Valid Driver’s License • Good customer orientation • Good team player

Policy  

Our well know commercial vehicle dealer client based in Pretoria is looking to employ an experienced Dealer Principal.

This position is regarded as a key senior management role and it would be expected that the individual will properly manage the Dealership and ensure its profitability.

Reporting to the Franchise Director, the Dealer Principal is fully responsible for the management of the Dealership, which includes:

KNOWLEDGE AND SKILL REQUIREMENTS:

• Ability to deliver bottom line results while ensuring compliance to company policies and corporate governance
• Ability to develop and implement strategies for growth
• Ability to make sound business decisions
• Ability to apply modern business methods
• Ability to ensure maximum efficiency and profitability in all departments
• Ability to create a customer centric environment and maximize customer service levels
• Ability to control cash flow, stock and assets at a level commensurate with profit requirements and satisfactory return on investment
• Ability to manage risk and ensure audit requirement compliance
• Ability to ensure dealer compliance to franchise standards and target requirements
• Ability to create a high performance culture and climate in the dealership
• Strong ability to attract, motivate and retain talent
• Ability to develop and encourage strong working relationships at all levels in the business
• Ability to work under pressure
• Ability to work both in a team and independently
• Ensure that all assets of the Company are properly secured
• Monitor the market position consistently, and the sales versus manufacturer’s targets
• Monitor the sales versus NAAMSA, the  competitors’ sales and market activity, and compare the performance against the previous year
• Forecast peaks sales criteria to maximize stock levels
• Review all pricing policies, sales discounts, fleet discounts, parts pricing, and labour rates
• Ensure that stock levels are kept at required levels and forecast for the future
• Monitor the ageing of stocks and effect adjustments to keep in place
• Compare CSI against the previous year, the previous month, dealer category and national standards
• Motivate staff handling CATI
• Educate and train frontline staff on CSI
• Ensure all staff are aware of our CSI position as and when figures become available
• Generate research into Customer Satisfaction requirements for improvement

QUALIFICATIONS:

• Matric
• Post Graduate Diploma in Business Management
• Five years’ experience as a Dealer Principal in a Commercial Dealership

 BEHAVIOURAL COMPETENCIES:

• Valid Driver’s License
• Clear Criminal Record
• Basic business and financial acumen
• Sound knowledge of manufacturer requirements.
• Knowledge of governance and compliance regulations and requirements
• Fully computer literate
• Excellent communication and customer service skills
• Sound understanding of sales, service and parts
• Good administrative skills

                                 

Our well know large vehicle dealer client in Bloemfontein is looking to employ an experienced NV Manager with a proven track record. Job Description To plan, manage and monitor the implementation of new vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. This is a key management role, will be suited for an experienced manager who has the ability to achieve growth in the market, by leading, mentoring and motivating all Sales Exec’s reporting to the Manager. The successful candidate will report to the Dealer Principal. Specific Role Responsibilities New Vehicle Sales Manager is fully responsible for the Management of the New Vehicle Department, which includes but not limited to: • Achieving and exceeding the set targets. • Compiling, obtaining approval and executing new car sales marketing plan to exceed budget all areas. • Manage and Mentor Sales team. • Manage Floor plan. • Build good relations with the Original Equipment Manufacturer. • Report, Forecast monthly, weekly to the Dealer Principal. • Develop, Mentor employees to exceed unit sale, profit and CSI targets. • Solve customer complaints within authority before compliant is escalated to top management. • Adhere to franchise requirements. • Adhere to: Values of Distributor Applicable legislation - such as FAIS & FICA, POPI, CPA. Qualifications and Experience Matric Tertiary education will be an advantage 3 years + premium brand sales manager experience A valid driver's license 3- 5 years motor sales experience Computer literate Experience of working in a medium to large size dealership Skills and Personal Attributes BEHAVIORAL COMPETENCIES • Convincing persuade customers within the rules to purchase vehicles. • To communicate effectively with all stakeholders. • Comply with policies and procedures. • Effectively understanding and interpreting customer behaviours and emotions. • Self-motivated priority-setting and time management. Ability to maintain good relationships internally. • High energy. • Team-player. • Deadline driven. . SKILLS • Knowledge of popular vehicle models • Vehicle financing and structuring deals • FICA / deal file administrative processes and procedures, • Sound business acumen • Sound financial acumen • Proven track record • Strong negotiation skills.  

Our niche market passenger vehicle dealership client is looking to employ an experienced New/UsedVehicle Manager for their business. Job Description To plan, manage and monitor the implementation of new vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. This is a key management role, will be suited for an experienced manager who has the ability to achieve growth in the market, by leading, mentoring and motivating all Sales Exec’s reporting to the Manager. The successful candidate will report to the Dealer Principal. Specific Role Responsibilities • Achieving and exceeding the set targets. • Compiling, obtaining approval and executing new car sales marketing plan to exceed budget all areas. • Manage and Mentor Sales team. • Manage Floor plan. • Build good relations with the Original Equipment Manufacturer. • Report, Forecast monthly, weekly to the Dealer Principal. • Develop, Mentor employees to exceed unit sale, profit and CSI targets. • Solve customer complaints within authority before compliant is escalated to top management. • Adhere to franchise requirements. • Adhere to: Values of distributor Applicable legislation - such as FAIS & FICA, POPI, CPA. Qualifications and Experience Matric, Tertiary education will be an advantage 3 years + premium brand sales manager experience A valid driver's license 3- 5 years motor sales experience Computer literate Experience of working in a medium to large size dealership Skills and Personal Attributes BEHAVIORAL COMPETENCIES • Convincing persuade customers within the rules to purchase vehicles. • To communicate effectively with all stakeholders. • Comply with policies and procedures. • Effectively understanding and interpreting customer behaviours and emotions. • Self-motivated priority-setting and time management. Ability to maintain good relationships internally. • High energy. • Team-player. • Deadline driven. . SKILLS • Knowledge of top selling vehicle models • Vehicle financing and structuring deals • FICA / deal file administrative processes and procedures, • Sound business acumen • Sound financial acumen • Proven track record • Strong negotiation skills

Our well established automotive vehicle dealer client in Johannesburg North currently holds a vacancy for an experienced EE Pre-Owned Vehicle Sales Manager. Job Description This position is regarded as a key management role and will be suited to an experienced manager who has the ability to attract clients; provide excellent customer service; motivate staff; control costs and maintain high levels of sales on an ongoing basis. Reporting to the Dealer Principal, the Pre-Owned Vehicle Sales Manager is fully responsible for the management of the Used Vehicle department, which includes: Specific Role Responsibilities • Assisting the Dealer Principal in formulating used car sales policy • Maximising sales and profitability through satisfaction and retention of customers to meet sales forecast • Developing the necessary sales organisation to meet sales and profitability objectives • Ensuring optimum stock of cars on premises • Ensuring cost control to budget within the department • Able to motivate a sales team to achieve objectives • Evaluate and price all makes of vehicles Qualifications and Experience • 3- 5 Years Managerial experience within the Motor Industry • A minimum of Grade 12. • Post matric qualification will be an added advantage • Clear Criminal Record • A Valid Driver’s License • Previous Vehicle Sales Manager Experience • Computer literate • Good communication skills • Must have internet leads/ sales experience • Must be able to maintain and be a constant high performer • Knowledge of the Renault brand will be beneficial Skills and Personal Attributes • Sales Management and Marketing skills, knowledge and experience. • Ability to manage, administer and motivate a department and to provide organisation, systems and leadership • Up-to-date knowledge of vehicle legislation and of trade practices • Diversified product knowledge • Experience on how to procure stock is essential. N.B. (Only candidates that meet the criteria will be shortlisted and contacted) N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)

Our busy automotive vehicle dealer client based in Pinetown is looking to employ an experienced AA New Vehicle Manager for their business. Job Description To plan, manage and monitor the implementation of new vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. This is a key management role, will be suited for an experienced manager who has the ability to achieve growth in the market, by leading, mentoring and motivating all Sales Exec’s reporting to the Manager. The successful candidate will report to the Dealer Principal. Specific Role Responsibilities • Achieving and exceeding the set targets. • Compiling, obtaining approval and executing new car sales marketing plan to exceed budget all areas. • Manage and Mentor Sales team. • Manage Floor plan. • Build good relations with the Original Equipment Manufacturer. • Report, Forecast monthly, weekly to the Dealer Principal. • Develop, Mentor employees to exceed unit sale, profit and CSI targets. • Solve customer complaints within authority before compliant is escalated to top management. • Adhere to franchise requirements. • Adhere to: Values of Distributor Applicable legislation - such as FAIS & FICA, POPI, CPA. Qualifications and Experience Matric, Tertiary education will be an advantage 3 years + premium brand sales manager experience A valid driver''s license 3- 5 years motor sales experience Computer literate Experience of working in a medium to large size dealership Skills and Personal Attributes BEHAVIORAL COMPETENCIES • Convincing persuade customers within the rules to purchase vehicles. • To communicate effectively with all stakeholders. • Comply with policies and procedures. • Effectively understanding and interpreting customer behaviours and emotions. • Self-motivated priority-setting and time management. Ability to maintain good relationships internally. • High energy. • Team-player. • Deadline driven. . SKILLS • Knowledge of top selling vehicle models • Vehicle financing and structuring deals • FICA / deal file administrative processes and procedures, • Sound business acumen • Sound financial acumen • Proven track record • Strong negotiation skills

Our very busy passenger vehicle dealership client is looking to employ a highly technically inclined and customer service driven Service Manager for their dealership. Job Description Reporting to the Dealer Principal, the successful candidate will manage the service department. Drive the productivity, efficiency, and the customer service index. Managing cost and increase the profitability of the service department by ensuring workshop operating procedures and practices are adhered to. Maintain and improve Environmental, Health and Safety standards. Specific Role Responsibilities • Exceed all targets and labour sale objectives through efficient workshop operations. • Ensure efficient equipment control, assets control and fluent administration processes. • Ensure the highest level of customer satisfaction and retention. • Lead and manage service team. • Create and Leverage Collaborative Partnerships. • Ensure compliance with the Original Equipment Manufacturer and Distributor policies as well as industry guidelines. • Achieve industry leading standards of customer care, process efficiency and cost control. Qualifications and Experience • Motor industry and Workshop management knowledge. • People management. • Business, Sales and Service Process knowledge. • Professional & Technical Expertise in Vehicle Service & Repair Management. • Min 10 years’ experience in automotive industry as Service Manager. • Recognised Motor Trade plus N6 or Technical Diploma. • Recognised Management Diploma of Certificate. • Industry related qualification (or working towards). • Service Manager Qualification will be an advantage. Minimum Qualifications: • Higher Certificate and / or Advanced National (Vocational) Certificate with NQF Level Skills and Personal Attributes • Proven track record in managing people and working on OEM software systems. • Computer skills, preferably MS work processing, Kerridge and preferable OEM operating systems. • Initiative / Perseverance. • Adaptability / Decisiveness. • Interpersonal skills. • Valuing servicing and Diversity. • Conflict resolution. • Customer Focus and Relationships. • Communication Impact and Influencing. • Brand Alignment. • Positive thinking.