Current Jobs

Our well known motor dealer client based in Menlyn is looking to employ a strong Used Vehicle Sales Manager with a proven track record. Basic salary: R32,000.00 to R35,000.00 depending on experience Benefits:
  • Company vehicle (Perks Tax will be payable).
  • Company Medical Aid
  • Provident fund, etc.
The Used Vehicle Sales Manager is fully responsible for the management of the Used Vehicle department, maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process. Position Overview: Specific Role Responsibilities: The responsibilities of a Used Vehicle Sales Manager include the following tasks:
  • Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
  • Developing the necessary sales organization to meet sales and profitability objectives.
  • Ensuring optimum stock of vehicles on premises.
  • Ensuring cost control to budget within the department.
  • Ensure adequate product display material is available.
  • Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
  • Monitor financial performance of sales department weekly.
  • Ensure that customer complaints are dealt with timeously and effectively.
  • Ensure that departmental customer satisfaction/ expectation targets are met.
  • Ensure direct and indirect costs remain within Company prescribed parameters.
  • Establish the staffing levels and the training required to achieve sales objectives.
  • Ensure that all floorplan activities are monitored.
  • Ensure stock level is kept within company policy requirements.
  • Maximize sale of back-end products.
Qualifications and Experience: Minimum Qualifications and Experience needed:
  • Matric
  • Previous Vehicle Sales Manager Experience
  • Previous experience with Used Premium brands, advantageous.
  • Must have internet leads/ sales experience
Skills and Personal Attributes: Minimum requirement:
  • Computer literate
  • Multi-tasking ability
  • Valid Driver’s License with no endorsements
  • Good communication skills
  • Strong admin management skills
  • A team player
  • Reliable
  • Must be able to maintain and be a constant high performer
Covid-19 vaccination is an important part of our client's Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position. N.B. (Only candidates that meet the criteria will be shortlisted and contacted) N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)    

Job Features

LocationPretoria
SalaryUp to R35k basic + benefits

Our well known motor dealer client based in Menlyn is looking to employ a strong Used Vehicle Sales Manager with a proven track record. Basic salary: R32,000.00 to R35,000.00 depending on experience B...

Posted 3 years ago
Our well known automotive vehicle dealer client based in Northcliff is looking to employ 2 x experienced F&I Managers. Job Description Purpose This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld. Position Overview Purpose This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld. Specific Role Responsibilities Generic Job Outputs Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership. Maximize second gross profit. Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements. Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability. Conduct financial needs analyses and provide associated sales of value-added finance and insurance products. Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes. Provide specialized need analysis & financial and insurance advice and support to clients Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base. Consistently enhance own competence through knowledge development in subject matter and associated industry developments. Customer service and sale management. Knowledge of the NCA, CRA, FAIS, FICA. Qualifications and Experience Minimum Experience Requirements:
  1. Grade 12
  2. Minimum 3 years’ experience as an F&I Manager
Qualification:
  1. FECT Retail Insurance NQF Level 4Qualifications with
  2. Qualification with minimum 120 credits
  3. NCA accredited
  4. RE Certificate
  5. Class of Business up to Date
  6. CPD hours up to date within a stipulated time frame
N.B. (Only candidates that meet the criteria will be shortlisted and contacted)  N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)

Job Features

LocationJohannesburg
SalaryMarket Related

Our well known automotive vehicle dealer client based in Northcliff is looking to employ 2 x experienced F&I Managers. Job Description Purpose This is a key role that provides support to the deale...

Our automotive engineering client in Sandton is looking to employ an experienced and qualified Technical Manager with below skills and experience.

JOB REQUIREMENTS

The ideal applicant will possess the following:
  • Qualified – In any of the following Automotive Trades : Diesel Mechanic or Automotive Machinist (Fuel Injection experience will be an advantage)
  • A tertiary technical qualification will be an advantage.
  • A tertiary qualification in Road Transport Management will be an advantage.
  • At least 10 years’ experience in the Automotive Engineering Industry as Technical, Production or Plant Manager.
  • Proven track record in automotive component remanufacturing processes.
JOB OUTPUTS
  • Manage and Control all Engineering functions in the Business Unit.
  • Manage a staff complement of 95 people.
  • Manage the maintenance of the facilities, tools, equipment and service vehicles. (Engineering and Tyre Plant)
  • Manage and develop Technical Personnel.
  • Manage unit costing, pricing and profit margins.
  • Compile and manage the budget, monthly reports and presentations.
  • Ensure compliance with the Occupational Health and Safety Act in the Workshop.
  • Ensure compliance with the SABS ISO 9001 processes, procedures and audits.
  • Monitor the asset register.
  • Monitor Engineering component testing programmes.
  • Inter-Departmental liaison and communication between Procurement, Stores and Customers to ensure optimal service delivery.
  • Assess and finalize claims.
  • Approve quotations.
WORKING CONDITIONS
  • Will be required to travel to Internal & External Customers.
  • Will be required to work long and late hours and sometimes over weekends and standby.
  COMPETENCIES KNOWLEDGE Knowledge of machining and manufacturing environment. (Engines; Gearboxes; Axles, Tyre Retreading etc.) -Background to the automotive remanufacturing industry structures and best practices. Knowledge of the Technical / Engineering practices and procedures as they relate to the operation and maintenance of large bus & truck fleets. Understanding of the bus operations and the inter-relationship with the Technical department. -        Knowledge of the Key financial management Principles & Procedures, especially budget development and management. -          Knowledge of Human Resources practices and procedures and related legislation. -          Knowledge of the Labour Relations Act and associated company disciplinary and grievance procedures. -          Knowledge of the Occupational Health and Safety Act. -          Knowledge of stock management procedures and Stores Management. -          Financial Management and  procedures SKILLS  Good Analytic thinking & problem solving skills. -          Good planning and organizing skills. -          Ability to present and display sound judgement. -          Attention to detail. -          Diagnostic Ability -          Good Verbal / Written Communication skills. -          Good report writing skills -          Good Project Management skills. -          Ability to build relationships with external parties -          Negotiation skills -          Leadership skills -          People Management skills -          Excellent time management skills. -          Project Management skills -          Quality Management skills -          Computer skills (MS Word, Excel, Power Point, Embrace & other) ATTITUDE -          Sharp business acumen -          Must have a hands-on approach -          Results orientation -          Quality orientated -          Service orientated -          Deadline driven -          People orientated -          Assertive -          Profit orientation -          Assertive and not easily swayed -          Willing to work long hours when necessary. -          Attention to detail. -          Decisiveness -          Commitment -          Integrity -          Tolerance for Diversity -          Fairness in handling employees -          Honesty, reliability and punctuality. -          Good work ethics. -          Safety conscious. -          Proactive. -          Ability to work independently. -          Ability to work under pressure. -          Stress tolerance.  

Job Features

LocationSandton
SalaryR50 000 + benefits

Our automotive engineering client in Sandton is looking to employ an experienced and qualified Technical Manager with below skills and experience. JOB REQUIREMENTS The ideal applicant will possess the...

Posted 3 years ago
Our passenger transport company is looking to employ a very well experienced Personnel Officer. JOB REQUIREMENTS The ideal applicant will possess the following:- • Minimum Grade 12 or equivalent. • Relevant tertiary qualification in the field of Human Resources Management / Accounting. • At least five (5) years’ experience in all facets of HR Administration. • Sound knowledge and experience in computerised HR information Systems. • Extensive knowledge of HR leave Benefits. • Skills and knowledge of payroll, statistical analysis and interpretation and T&A systems will be an added advantage. • Proficient in MS Office - Excel and Word on an advanced level is a pre-requisite. • Code 08 (EB) drivers’ license. JOB OUTPUTS JOB OUTPUTS Personnel administration and reporting • Ensures timeous, accurate and proper administration of all input before submission to payroll. • Ensures update and proper recording of all staff movements. • Ensures the safekeeping and accurate record keeping of employees personal files in line with applicable legislation. • Completes monthly HR report and assists with the compilation of management statistical reports when required. • Assists with the maintenance of the HR information management system (Time Keeper) and ensures that all input is accurately captured and updated as and when required. Including monitoring, ensuring and maintaining of quality of data. • Ensures accurate and timeous submission of HR monthly and year - end reports. • Ensures that all HR Admin activities are in line with company policies and procedures. The preparation of monthly Payroll input for processing and updating of the Personnel files as well as the updating of all leave types on the electronic Timekeeper system. • The signing off of Leave on Termination, in accordance with the Company Policies and Procedures and related legislation. • Performing of General Personnel Administration in line with the Year plan deadlines e.g. Leave provisions, Attendance bonus provisions, Long service awards, Car allowance applications, leave enquiries, Absentees. • Administration of General correspondence and enquiries. • Adhoc tasks and projects as and when required. • Ensures submission of all required documents for engagements and oversee the completion and accuracy of all engagement input documents. • Ensure that all appointments are in line with approved staff budgets and Equity targets. • Advise records, Birthday updates, Employment confirmations, Staff Notices, etc. WORKING CONDITIONS • Normal company working conditions. COMPETENCIES KNOWLEDGE - Knowledge of HR policies and procedures and HR related legislation. - HR Administration & Information Systems. - Extensive working knowledge of Word and Excel - Knowledge of HR Time & Attendance and Leave Benefit systems. - Sound knowledge of various Personnel functions. - SKILLS - Good oral and written communication skills - Good analytical skills - Excellent interpersonal skills - Computer literacy - Leadership skills - Good planning and organizational skills ATTITUDE/CAPABILITY - Confidentiality - Able to plan ahead and work pro-active - Self-driven - Accepts responsibility - Able to work on own - Attention to detail - Thorough and accurate - Committed to service delivery - Willing to work after hours when necessary - Ability to work under extreme pressure. - Ability to handle stress. - To be deadline driven - To be customer focussed

Job Features

LocationSandton
Salarybetween R21 000 - R23 000pm, + Car allowance of R12 432pm, + fuel allowance pm, + Provident Fund, & Medical Aid

Our passenger transport company is looking to employ a very well experienced Personnel Officer. JOB REQUIREMENTS The ideal applicant will possess the following:- • Minimum Grade 12 or equivalent. ...

Our motor dealer client in Bloemfontein currently holds a vacancy for a Used Vehicle Sales Manager. The Used Vehicle Sales Manager is fully responsible for the management of the Used Vehicle department, maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process. Position Overview: Should your application be short-listed, you will be contacted for an interview and/ or a psychometric assessment. If you have not received an invitation to attend an interview by 01/03/2023, please consider your application unsuccessful. Specific Role Responsibilities: Specifications for these positions will be discussed if a candidate is invited for an interview. The responsibilities of a Used Vehicle Sales Manager include the following tasks:
  • Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
  • Developing the necessary sales organization to meet sales and profitability objectives.
  • Ensuring optimum stock of vehicles on premises.
  • Ensuring cost control to budget within the department.
  • Ensure adequate product display material is available.
  • Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
  • Monitor financial performance of sales department weekly.
  • Ensure that customer complaints are dealt with timeously and effectively.
  • Ensure that departmental customer satisfaction/ expectation targets are met.
  • Ensure direct and indirect costs remain within Company prescribed parameters.
  • Establish the staffing levels and the training required to achieve sales objectives.
  • Ensure that all floorplan activities are monitored.
  • Ensure stock level is kept within company policy requirements.
  • Maximize sale of back-end products.
Qualifications and Experience: Minimum Qualifications and Experience needed:
  • Matric
  • Previous Vehicle Sales Manager Experience
  • Previous experience with Used Premium brands, advantageous.
  • Must have internet leads/ sales experience
Skills and Personal Attributes: Minimum requirement:
  • Computer literate
  • Multi-tasking ability
  • Valid Driver’s License with no endorsements
  • Good communication skills
  • Strong admin management skills
  • A team player
  • Reliable
  • Must be able to maintain and be a constant high performer
       

Our motor dealer client in Bloemfontein currently holds a vacancy for a Used Vehicle Sales Manager. The Used Vehicle Sales Manager is fully responsible for the management of the Used Vehicle departmen...

Posted 3 years ago
Our well known automotive vehicle dealer client based in Alberton is looking to employ experienced customer driven Female Service Advisors. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers. The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process. The responsibilities of a Service Advisor include the following tasks: • Receive customers in a professional and friendly manner in order to ensure they feel valued. • Liaise and interact with customers attentively in order to completely understand and comprehend their service needs. • Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries. • Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
  • Maximize customer awareness of all products and services available. • Create collaborative internal and external partnerships in order to expedite service delivery. • Schedule appointments, answer phones, and handle queries. • Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc. • Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc. • Maintain customer database with contact details and information. • Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence. • Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business. • Ensure customer complaints are effectively managed via relevant CRM system/s. • Maintain and further develop own personal knowledge base in order to remain current and relevant. • Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement. • Attend all relevant OEM training courses, and any other developmental training opportunities allocated. • Perform other duties as requested.Qualifications and Experience Minimum Qualifications and Experience needed: • Matric • Valid, unendorsed driver’s license and the ability to competently and legitimately drive. • Computer literate • Knowledge of dealership policies and procedures is essential. • Knowledge of competitive motor industry. • Basic mathematical ability (numeracy) • Knowledge of relevant operating systems would be an advantage. • Multilingual with languages generally spoken across the area and customer base is necessary. Skills and Personal Attributes Minimum requirement: • Highly self-motivated, energetic and able to maintain a positive outlook. • Ethical • Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc. • Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes. • A team player • Reliable • Results driven and customer orientated
N.B. (Only candidates that meet the criteria will be shortlisted and contacted) N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)    

Job Features

LocationJohannesburg
SalaryMarket Related

Our well known automotive vehicle dealer client based in Alberton is looking to employ experienced customer driven Female Service Advisors. The purpose of the role is to provide prompt and quality ser...

Our well known transport company client based in Linbro Park has an opportunity for an experienced EE TECHNICAL EXECUTIVE - TYRE. The successful candidate will be reporting to the Corporate Director. They require someone who has in-depth knowledge on tyres.
  • The salary package is negotiable, and also include car allowance of R22 525pm, + fuel allowance, + cell phone allowance, + Provident Fund, & Medical Aid
Job Requirements The ideal applicant will possess the following:- The ideal candidate will be an experienced and senior business executive with a proven track record of managing large fleets of heavy vehicles in either earthmoving/ mechanical/ transport industries.  A  degree in the Engineering field i.e. B.Sc. / B.Eng. / B.Tech, or equivalent, Mechanical Engineering, Industrial Engineering will be a strong advantage, but qualified artisans with at least 10 years’ suitable experience at a senior technical management level of large fleets of heavy vehicles will also be considered. Candidates’ must have sound understanding of all modern heavy vehicle components, CANbus / vehicles management systems and manufacturing processes, as well as strong and proven people management skills in a unionised environment. The incumbent should also possess the following: Active learning desire; Deadline conscious; Quality Focus; Production Planning skills; Ability to design and implement innovative and practical solutions; Strong interpersonal skills to lead diverse project and cross functional team; and must have a strong hands on management approach. JOB OUTPUTS The successful candidate will head up the technical function and oversee a large fleet of more than 1,500 heavy vehicles spread across 9 maintenance workshops with 1,200 technical staff and an annual maintenance budget in excess of R450 million. The incumbent will amongst others oversee and manage the preventative and corrective maintenance programmes for the Group; formulate and manage performance criteria; manage maintenance contracts; evaluate maintenance procedures; provide guidance and advice on technical policies, procedures and processes; evaluate new products in the market place; provide technical support and guidance to group companies and business units; ensure  effective project management; oversee health and safety regulations and represent the Group in various industry structures. COMPETENCIES KNOWLEDGE -              Knowledge of the bus passenger transport industry. -              Background to the Passenger industry structures and best practices. -              Knowledge of the Technical / Engineering practices and procedures as they relate to the operation and maintenance of a large bus fleet. -              Understanding of the bus operations and the inter-relationship with the Technical department. -              Knowledge of the Key financial management Principles & Procedures, especially budget development and management. -              Knowledge of Human Resources practices and procedures and related legislation. -              Knowledge of the Labour Relations Act and associated company disciplinary and grievance procedures. -              Knowledge of the Occupational Health and Safety Act. Knowledge of stock management procedures and stores management. SKILLS -              Good mechanical dexterity. -              Analytical thinking and problem solving ability. -              Good judgment and decision making ability. -              Production planning skills. Ability to design and implement innovative and practical solutions. -              Strong interpersonal skills to lead diverse project and cross functional team. -              Must have a strong hands on management approach. ATTITUDE/CAPABILITY -              Integrity. -              Drive and motivation. -              Active learning desire. -              Deadline conscious. -              Quality orientated -              Willing to work after hours when necessary -              Stress tolerance.    

Job Features

LocationJohannesburg
SalaryMarket Related

Our well known transport company client based in Linbro Park has an opportunity for an experienced EE TECHNICAL EXECUTIVE – TYRE. The successful candidate will be reporting to the Corporate Dire...

Our well known commercial vehicle dealer client based in Johannesburg is looking to employ an experienced Sales Manager with a proven track record. Experience in LCV & CV essential.
  1. Candidate must have experience as a Sales Manager.
  2. Candidate must have a customer book.
  3. Candidate must have knowledge of trucks.
  4. Candidate must be familiar with Isuzu Brand and products.
Sales Manager is fully responsible for the management of the Brand's vehicle sales department, maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process. Position Overview: Specific Role Responsibilities: The responsibilities of  Sales Manager include the following tasks: • Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast. • Developing the necessary sales organization to meet sales and profitability objectives. • Ensuring optimum stock of vehicles on premises. • Ensuring cost control to budget within the department. • Ensure adequate product display material is available. • Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability. • Monitor financial performance of sales department weekly. • Ensure that customer complaints are dealt with timeously and effectively. • Ensure that departmental customer satisfaction/ expectation targets are met. • Ensure direct and indirect costs remain within Company prescribed parameters. • Establish the staffing levels and the training required to achieve sales objectives. • Ensure that all floorplan activities are monitored. • Ensure stock level is kept within company policy requirements.
  • Maximize sale of back-end products.
Qualifications and Experience: Minimum Qualifications and Experience needed: • Matric • Previous Vehicle Sales Manager Experience • Must have internet leads/ sales experience Skills and Personal Attributes: Minimum requirement: • Computer literate • Multi-tasking ability • Valid Driver’s License with no endorsements • Good communication skills • Strong admin management skills • A team player • Reliable • Must be able to maintain and be a constant high performer N.B. (Only candidates that meet the criteria will be shortlisted and contacted) N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)  

Job Features

LocationJohannesburg
SalaryMarket Related

Our well known commercial vehicle dealer client based in Johannesburg is looking to employ an experienced Sales Manager with a proven track record. Experience in LCV & CV essential. Candidate must...

Posted 3 years ago
Our well known automotive vehicle dealer client based in Tokai is looking to employ an experienced customer driven Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers. The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process. The responsibilities of a Service Advisor include the following tasks: • Receive customers in a professional and friendly manner in order to ensure they feel valued. • Liaise and interact with customers attentively in order to completely understand and comprehend their service needs. • Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries. • Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
  • Maximize customer awareness of all products and services available. • Create collaborative internal and external partnerships in order to expedite service delivery. • Schedule appointments, answer phones, and handle queries. • Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc. • Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc. • Maintain customer database with contact details and information. • Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence. • Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business. • Ensure customer complaints are effectively managed via relevant CRM system/s. • Maintain and further develop own personal knowledge base in order to remain current and relevant. • Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement. • Attend all relevant OEM training courses, and any other developmental training opportunities allocated. • Perform other duties as requested. Qualifications and Experience Minimum Qualifications and Experience needed: • Matric • Valid, unendorsed driver’s license and the ability to competently and legitimately drive. • Computer literate • Knowledge of dealership policies and procedures is essential. • Knowledge of competitive motor industry. • Basic mathematical ability (numeracy) • Knowledge of relevant operating systems would be an advantage. • Multilingual with languages generally spoken across the area and customer base is necessary. Skills and Personal Attributes Minimum requirement: • Highly self-motivated, energetic and able to maintain a positive outlook. • Ethical • Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc. • Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes. • A team player • Reliable • Results driven and customer orientated
N.B. (Only candidates that meet the criteria will be shortlisted and contacted) N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)    

Job Features

LocationTokai
SalaryMarket Related

Our well known automotive vehicle dealer client based in Tokai is looking to employ an experienced customer driven Service Advisor. The purpose of the role is to provide prompt and quality service to ...

Posted 3 years ago
well known automotive vehicle dealer client based in Cape Town is looking to employ an experienced Workshop Manager. This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction. Specific Role Responsibilities: The responsibilities of a Service Manager include the following tasks: • Drive the achievement of productivity, efficiency and customer service level index goals and objectives. • Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc. • Manage escalated workshop (technical) problems accordingly, including: • Escalation of technical/ product related issues to Bt. • Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages. • Ensuring future corrective action plans to address various technical problems are implemented. • Ensure accurate workshop capacity planning according to productive and available staff is done. • Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles. • Achieve industry leading standards of customer care, process efficiency and cost control. • Exceed all targets and labour sales objectives through efficient workshop operations management. • Ensure efficient equipment and asset control, and administration processes. • Ensure the highest level of customer satisfaction, service level achievement, and customer retention. • Responsible for the annual budget of Service Department. • Manage risk (financial and non–financial) within department. • Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices. • Maintain good housekeeping within department, including ensuring compliance to the Brand''''''''s CI guidelines within the department. • Manage and improve environmental, health and safety standards. • Conduct departmental meetings and general aftersales meetings to ensure effective communication. • Manage training of all service staff. • Lead, manage, attract, retain, appraise and develop staff. Qualifications and Experience: Minimum Qualifications and Experience needed: • Senior Certificate (Grade 12) or equivalent NQF 4 qualification. • 5+years’ Experience as a Service Manager • Recognised Management Diploma or Certificate – an advantage. • Qualified Motor Technician (A-certification) – an advantage. Other: • Valid, unendorsed driver’s license and the ability to competently and legitimately drive. • Computer literate • An effective understanding of financial principles, including budgeting and forecasting. • An effective understanding of relevant technology and systems. • An effective understanding of the Environmental and Occupational Health & Safety Acts. Skills: • Have sound communication skills in English and language commonly spoken in the area (speak & write). • Interpersonal competence; effective at working with people and building relationships. • Technical, mechanical insight and experience. • Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner. • Good financial acumen. • Systems oriented. • People management competence, including performance management and employee development & motivation. • Problem solving and motor vehicle fault finding skills. • Delivering results and meeting customer expectations. • Coping with pressure • A team player • Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals. • Valuing Diversity • Conflict resolution Personal Attributes • Committed • Initiative • Self-managed and resilient • Adaptability • Someone who values and builds relationships. • Alignment with the brand; acts as an ambassador for the Brand and passionate about the products. N.B. (Only candidates that meet the criteria will be shortlisted and contacted) N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)

Job Features

LocationCape Town
SalaryMarket Related

well known automotive vehicle dealer client based in Cape Town is looking to employ an experienced Workshop Manager. This position will be suited to an experienced person who has the ability to manage...