Current Jobs

Our motor dealer client in Nelspruit is looking to employ an experienced New Vehicle Sales Manager with a proven track record.

Job Description Purpose

To plan, manage and monitor the implementation of new vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. Ensuring customer satisfaction and retention through the execution of the sales process.

Position Overview Purpose

To plan, manage and monitor the implementation of new vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. Ensuring customer satisfaction and retention through the execution of the sales process.

Specific Role Responsibilities GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

Contribute to the development of the appropriate strategy and set target within area of accountability. Define standard operating procedures (SOP''''s). Implement and manage end to end processes. Manage all operational risk and risk mitigation initiatives. Monitor and report on progress against operational plan and make adjustment where required. Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. Resolve problems with the necessary discretion and guidelines. Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act. Educate customers on products and services, ensuring retention of existing customers thereby improving sales, revenue and customer base. Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.

FINANCE

Manage financial activities in line with approved policies and procedures. Manage, monitor and report on budget variances and provide solutions. Ensure that the physical resources and equipment are managed in a manner that enhance cost effective utilisation.

CLIENT/CUSTOMER

Deliver services that creates a culture which aims to exceed customers'''''''' expectations in all aspects of the business. Plan, manage and monitor processes to ensure customer service excellence. Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.

PEOPLE

Create an engaging, enabling and productive work climate aligned to the employee value proposition. Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment. Monitor and positively influence and manage change, and offer operational support where required. Own and live up to company values.

Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.

GENERIC JOB COMPETENCIES

TECHNICAL COMPETENCIES

Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers. Developing sales: Identify and sell a product or service. Knowledge and skills required to effectively identify and sell a product or service to a new client. Knowledge and skills required to effectively identify and sell a product or service to a new client. Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship. Planning, Management and Measurement: Plans, Manages and Measures

Planning, monitoring, evaluation and reporting: Plans, monitors, evaluates and reports on the effectiveness of plans and programmes implemented. This competency provides scope to embed capability (effectiveness) for Manage Mission Processes, through all levels within the organisation. Product and or service knowledge: Provide a service or sell a product through an awareness of the product or service

Qualifications and Experience Minimum Experience

3-5 years experience in a similar environment

Minimum Qualification

Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Skills and Personal Attributes Minimum Requirements

Industry legislative compliance/ knowledge. Valid Driver's Licence Computer literate Good Communication Skills

 N.B. (Only candidates that meet the criteria will be shortlisted and contacted)

 N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)

 

Our motor dealer client in Nelspruit is looking to employ an experienced Used Vehicle Sales Manager with a proven track record.

Job Description Purpose

To plan, manage and monitor the implementation of Used vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. Ensuring customer satisfaction and retention through the execution of the sales process.

Position Overview Purpose

To plan, manage and monitor the implementation of Used vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. Ensuring customer satisfaction and retention through the execution of the sales process.

Specific Role Responsibilities GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

Contribute to the development of the appropriate strategy and set target within area of accountability. Define standard operating procedures (SOP's). Implement and manage end to end processes. Manage all operational risk and risk mitigation initiatives. Monitor and report on progress against operational plan and make adjustment where required. Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. Resolve problems with the necessary discretion and guidelines. Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act. Educate customers on products and services, ensuring retention of existing customers thereby improving sales, revenue and customer base. Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.

FINANCE

Manage financial activities in line with approved policies and procedures. Manage, monitor and report on budget variances and provide solutions. Ensure that the physical resources and equipment are managed in a manner that enhance cost effective utilisation.

CLIENT/CUSTOMER

Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. Plan, manage and monitor processes to ensure customer service excellence. Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.

PEOPLE

Create an engaging, enabling and productive work climate aligned to the employee value proposition. Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment. Monitor and positively influence and manage change, and offer operational support where required. Own and live up to company values.

Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.

GENERIC JOB COMPETENCIES

TECHNICAL COMPETENCIES

Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers. Developing sales: Identify and sell a product or service. Knowledge and skills required to effectively identify and sell a product or service to a new client. Knowledge and skills required to effectively identify and sell a product or service to a new client. Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship. Planning, Management and Measurement: Plans, Manages and Measures

Planning, monitoring, evaluation and reporting: Plans, monitors, evaluates and reports on the effectiveness of plans and programmes implemented. This competency provides scope to embed capability (effectiveness) for Manage Mission Processes, through all levels within the organisation. Product and or service knowledge: Provide a service or sell a product through an awareness of the product or service

Qualifications and Experience Minimum Experience

3-5 years experience in a similar environment

Minimum Qualification

Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Skills and Personal Attributes Minimum Requirements

Industry legislative compliance/ knowledge. Valid Driver's Licence Computer literate Good Communication Skills

 N.B. (Only candidates that meet the criteria will be shortlisted and contacted)

 N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)

Our well known client based in Sandton is looking to employ a Senior Executive Secretary for its Executive staff. JOB REQUIREMENTS The ideal applicant will possess the following:- • Matric or equivalent qualification • Relevant certificate or diploma in Finance / Accounting / Secretarial will be an advantage • Fluency in MS Office 2000 (including but not limited to Word, Excel and Power point) • At least 7-8 years relevant secretarial / admin experience in a senior manager or executive’s office • Fluency in English JOB OUTPUTS The functions will include general secretarial and administration functions, to support the effective functioning of the offices of the Managing Director, Financial Director, and Executive Stakeholder Relations & Business Development. The duties and functions will include but not be limited to: •General control of office regarding cleanliness, admin duties and efficient functioning. •Prepare agendas and attend to all meeting arrangements (contact and virtual meetings) including setting up dates and times for meetings, issuing of electronic invites and virtual meeting links and liaising with attendees on availability and attendance. •Attend meetings and take, type and circulate minutes of meetings. •Transcribing recordings of meetings. •Preparing documents/files required by executives for meetings. •General typing of reports, e-mails, letters etc. •Maintain executive schedules/diaries and plan and schedule meetings, appointments, management/ booking of meeting rooms, setting up of meeting rooms/boardroom and auditorium for meetings. •Liaise with directors, executives, managers, employees, customers and suppliers and other stakeholders including industry associations such as SABOA, COBEO, SARPBAC, BIRF. •Arranging refreshments or lunch for meeting attendees. •Receive and screen phone calls and dealing with queries and complaints. •Receive visitors and accompanying them to meeting venues and provide general support to visitors. •Assist on switchboard and reception (when necessary). •Maintain various management control and statistical registers and managing deadlines for submissions. •Perform basic data analysis to extract trends. •Handle confidential company documents and information ensuring that it remains secure. •Maintain contact lists (internal and external). •Prepare payment requisitions and liaising with Accounts regarding payments of accounts. •Receipt, record-keeping, and control of Financial Authorities. •Assist with Board resolution, minutes and distribution. •Monitor office supplies and control stationery / photocopier toner / paper and functioning. •Maintain electronic and paper records and comprehensive filing systems and archives ensuring that information is organised and easily accessible. •Conduct research and prepare presentations or reports as assigned. •Statistic related to management accounts and cost control. •Draft staff notices and letters and reports. •Any other duties associated with a secretarial and administrative position. WORKING CONDITIONS Normal company conditions of employment apply. COMPETENCIES KNOWLEDGE SKILLS ATTRIBUTES •Knowledge of office administration and secretarial functions Knowledge of the bus passenger industry an added advantage •General knowledge of the company’s policies and procedures Fluency in MS Office but not limited to Word, Excel, PowerPoint and outlook) Ability to use E-mail & internet •Fast & Accurate typing skills in word and excel •English proficiency and strong spelling/grammar skills •Good communication and interpersonal skills •Good organizing skills •Ability to do accurate numerical calculations •Good time management skills •Methodical and accurate record keeping • Good interpersonal skills • Ability to manage multiple reporting lines • Have good work ethics • Drive and motivation • Quality oriented • Ability to work and stay calm and focussed under pressure • Attention to detail and accuracy in work output • Ethical • Confidentiality • Accuracy • Reliability • Results orientation • Stress tolerant • Pro-active/ good planning • Fairness in dealing with people • Working to deadlines • Willingness to work long and extended hours

Our well known automotive dealer client based in Cape Town is looking to employ a Used Vehicle Sales Manager with a proven track record. The Used Vehicle Sales Manager is fully responsible for the management of the Used Vehicle department, maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process. Specific Role Responsibilities: Specifications for these positions will be discussed if a candidate is invited for an interview. The responsibilities of a Used Vehicle Sales Manager include the following tasks: • Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast. • Developing the necessary sales organization to meet sales and profitability objectives. • Ensuring optimum stock of vehicles on premises. • Ensuring cost control to budget within the department. • Ensure adequate product display material is available. • Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability. • Monitor financial performance of sales department weekly. • Ensure that customer complaints are dealt with timeously and effectively. • Ensure that departmental customer satisfaction/ expectation targets are met. • Ensure direct and indirect costs remain within Company prescribed parameters. • Establish the staffing levels and the training required to achieve sales objectives. • Ensure that all floorplan activities are monitored. • Ensure stock level is kept within company policy requirements. • Maximize sale of back-end products. Qualifications and Experience: Minimum Qualifications and Experience needed: • Matric • Previous Vehicle Sales Manager Experience • Previous experience with Used Popular brands, advantageous. • Must have internet leads/ sales experience Skills and Personal Attributes: Minimum requirement: • Computer literate • Multi-tasking ability • Valid Driver’s License with no endorsements • Good communication skills • Strong admin management skills • A team player • Reliable • Must be able to maintain and be a constant high performer N.B. (Only candidates that meet the criteria will be shortlisted and contacted) N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)

Our large volume dealership client in JHB is looking to employ a very well experienced Dealer Principal with a proven track record. Overview: Job purpose and deliverables Purpose of the role: The purpose of the role is to manage a business that continually creates value for all stakeholders through the collective efforts of skilled, motivated and productive employees, the support of loyal and delighted customers and mutually beneficial relationships with manufacturers and other suppliers.

Key deliverables and outputs:

1. Develop a dealership strategy for new and repeat business

• Understand, implement and communicate dealer agreement and obtain clean audit from manufacturer
• Visit different dealers to determine best practice
• Develop an integrated dealership SWOT analysis
• Create a shared vision and mission to give purpose to the dealership. Define values to guide the dealership’s operations
• Formulate objectives and strategies for the dealership to satisfy the needs of the stakeholders
• Develop an integrated dealership marketing /business strategy and plan. Ensure each department implements its marketing / business plan
• Ensure the Management Information System is used to its optimum for marketing and customer retention
• Implement these plans and measure performance

 

1. Manage dealership financial performance

• Prepare a standard organisational dealership budget. Set dealership performance targets
• Measure actual dealership performance against targets and compare to APLs
• Take the appropriate corrective action
• Understand and quantify the impact of incentive programmes of the manufacturer

 

1. Manage financial risk and inventory security

• Ensure that Beyond Mobility’s risk management procedures are applied in each department
• Ensure that parts and vehicle stock counts are completed
• Ensure warranty claims are controlled and monitored
• Ensure that departmental debtors are managed

1. Manage departmental processes to satisfy customer needs

• Ensure that the selling processes in each department are clearly communicated and used by people
• Ensure that the procurement processes in each department are clearly communicated and used by people
• Ensure that the customer order entry and sales administration processes for each department are clearly communicated and used by people
• Ensure the financial administration processes are clearly communicated to and used by people
• Develop performance standards for each of the departmental processes, to ensure they deliver value to customers and shareholders & are communicated to people
• Measure the performance of the processes to ensure they are producing results for customers and shareholders and are communicated to people
• Ensure that process-related work is correctly allocated to people to satisfy the needs of their customers and the dealership
• Ensure the availability of parts and vehicle inventory to meet customer needs
• Ensure the quality of products delivered by each department meets the standards of the franchise
• Develop a culture of process analysis and ‘continuous improvement’ in each department.
• Ensure each department applies the organisational and manufacturer policies and procedures

1. Manage the vehicle and parts inventory resource

• Ensure that plans are made for longer term vehicle and parts stock requirements
• Ensure understanding of floor plan
• Ensure used car stock profile policy is implemented. Use trade app system effectively
• Ensure parts and vehicle managers produce sales forecasts for their departments
• Ensure daily parts and vehicle stock reviews are completed
• Ensure the parts and vehicle stock controllers place orders using the correct organisational and franchise procedures
• Ensure that parts and vehicles are correctly received into stock
• Ensure that sales forecasts are updated correctly
• Establish a list of reliable used vehicle suppliers
• Establish a list of reliable parts suppliers
• Establish a list of reliable trade dealers
• Ensure that monthly stock profiles are completed for vehicles and parts

1. Manage dealership physical resources

• Ensure all departmental tools and equipment conforms to, and is maintained to the franchise requirements.
• Ensure the technical information used by each department is kept up to date and available to all people
• Ensure an adequate number of workbays, parking bays and departmental space is available
• Implement organisational OHS Act requirements in each department
• Implement franchise and organisational housekeeping and corporate identity requirements, to instill a sense of pride in each department and provide a good first impression on customers
• Ensure that the dealership management information system is maintained to supplier and organisational requirements

1. Lead the team to develop and maintain positive working relationships and reach objectives

• Provide support/guidance to team and deal with general problems on an ongoing basis
• Discipline staff where required and in line with organisational policies and procedures
• Provide staff with clear performance standards, job profiles and development plans
• Conduct employee performance reviews
• Ensure all staff are trained and updated on all systems/processes/products and have the necessary skills to perform optimally
• Identify the required number of staff to be developed and consider Employment Equity policies in this process

Internal customers

• FE; Dealer Management Team; All business units

External stakeholders

• Financial Institutions; OEM; Suppliers; Manufacturers

Overview: Essential individual competencies to be successful in the job

Academic qualifications Related tertiary qualification Note: Driver’s License

Work experience 5+  years in a motor retail environment at management level Experience engaging at executive management level

Knowledge and Skills Achieving consistent financial performance Maintaining & developing manufacturer, insurance approvals and generate new business Company and franchise core standards and procedures Ability to set and implement strategic plans Understanding of business benchmarks/targets Knowledge of the industry and understanding of business benchmarks & targets and the ability to implement plans to achieve these targets Sound understanding of CSI elements/scoring process Highly developed persuasive and influencing communication skills Solid problem solving and communications skills Critical thinking skills to analyse and diagnose requirements and solve relatively complex problems Computer, technology and systems

Behavioural Attributes Commitment to behaving ethically and correctly Building relationships internally and externally Remain resilient with stress and pressures Inspiring leader Target driven Concern for corporate governance and legal compliance A concern for financial goals, results to ensure business viability Building trusting relationships (staff, customers) A strong drive to create value for the customer

Level of Decision Making	Level of Problem Solving
Decision making takes operational trends and business plan into account and generates multiple possibilities that involve trade-offs and juggling of multiple variables (budget, people, technology).	Problem solving requires specialist and/or highly technical ideas/concepts.

        N.B. (Only candidates that meet the criteria will be shortlisted and contacted)  N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)      

Job Title	Service Manager - Our vehicle dealer client in Tokai is looking to employ an experienced Service Manager.
Job Type Classification	Permanent
Location - Town / City	Cape Town
Location - Province/Area	Western Cape
Location - Country	South Africa
Job Description	Our passenger vehicle dealer client currently holds a vacancy for a Service Manager. This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
Position Overview	Position Overview: Should your application be short-listed, you will be contacted for an interview and/ or a psychometric assessment. If you have not received an invitation to attend an interview by 31/04/2023, please consider your application unsuccessful.
Specific Role Responsibilities	The responsibilities of a Service Manager include the following tasks: Drive the achievement of productivity, efficiency and customer service level index goals and objectives. Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc. Manage escalated workshop (technical) problems accordingly, including: Escalation of technical/ product related issues to OEM SA. Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages. Ensuring future corrective action plans to address various technical problems are implemented. Ensure accurate workshop capacity planning according to productive and available staff is done. Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles. Achieve industry leading standards of customer care, process efficiency and cost control. Exceed all targets and labour sales objectives through efficient workshop operations management. Ensure efficient equipment and asset control, and administration processes. Ensure the highest level of customer satisfaction, service level achievement, and customer retention. Responsible for the annual budget of Service Department. Manage risk (financial and non–financial) within department. Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices. Maintain good housekeeping within department, including ensuring compliance to OEM SA’s CI guidelines within the department. Manage and improve environmental, health and safety standards. Conduct departmental meetings and general aftersales meetings to ensure effective communication. Manage training of all service staff. Lead, manage, attract, retain, appraise and develop staff.
Qualifications and Experience	Qualifications and Experience: Minimum Qualifications and Experience needed: Senior Certificate (Grade 12) or equivalent NQF 4 qualification. 5+years’ Experience as a Service Manager Recognised Management Diploma or Certificate – an advantage. Qualified Motor Technician (A-certification) – an advantage.
Skills and Personal Attributes	Have sound communication skills in English and language commonly spoken in the area (speak & write). Interpersonal competence; effective at working with people and building relationships. Technical, mechanical insight and experience. Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner. Good financial acumen. Systems oriented. People management competence, including performance management and employee development & motivation. Problem solving and motor vehicle fault finding skills. Delivering results and meeting customer expectations. Coping with pressure A team player Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals. Valuing Diversity Conflict resolution Personal Attributes Committed Initiative Self-managed and resilient Adaptability Someone who values and builds relationships. Serve as brand ambassodor and be passionate about the brand.

Our large truck vehicle dealer client based in Shelley Beach is looking to employ an experienced, responsible Parts Manager with a proven track record. Salary will depend on experience, our client needs a senior person who understands the parts industry, work well with staff, great management and customer service skills and is process driven.  Training is in-house. The primary purpose of the position is to manage and control the budgetary performance of the Parts Department. Specific Role Responsibilities KEY OUTPUTS • To grow the parts department in all facets of it operation • To ensure the highest degree of customer satisfaction at all times. • To maintain agreed profit margins and return on investment. • To actively seek to maintain/achieve an acceptable market share. • To maintain excellent parts service. • To sell the maximum amount of parts to trade and retail customers. • To monitor sales daily in order to ensure due emphasis is placed on selling the most profitable lines. Manage targets with specific focus on asset management (stock controlling / stock turn) and managing sales performance as well as the performance process Qualifications and Experience QUALIFICATIONS • Matric • Relevant post matric qualification will be an advantage • A minimum of 5 years’ experience as a Parts Manager Skills and Personal Attributes KNOWLEDGE AND SKILL REQUIREMENTS: • Ability to monitor and proactively control costs. • Debtor management • Ability to control stock levels in accordance with budget. • Ability to proactively examine all major transactions weekly to determine ways to improve customer service. • Ability to closely monitor and control overheads and stock values, reporting excesses to the Dealer Principal timeously together with solutions for addressing such matters. • Ability to monitor and control parts purchasing activity. • Ability to maximize benefits through discounts in accordance with company policy. • Ability to effectively manage staff including performance, discipline, recruitment and training. • Excellent in administration: o To ensure that all transactions are correctly recorded and, when necessary, information passed to relevant departments. o To ensure that stock levels are promptly and accurately updated. o Regularly monitor customers’ credit limit notifying Dealer Principal/After Sales Manager about limits reached. • Relationship management, peers, staff, suppliers and OEM BEHAVIOURAL COMPETENCIES • Target / Performance driven • Sense of urgency • Ability to work under pressure • Growth driven  

Our motor dealer client in Tableview is looking to employ an experienced Used Vehicle Manager.

Job Description	Our motor dealer client in Fourways currently holds a vacancy for a Service Manager. This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
Position Overview	Position Overview: Should your application be short-listed, you will be contacted for an interview and/ or a psychometric assessment. If you have not received an invitation to attend an interview by 31/03/2023, please consider your application unsuccessful.
Specific Role Responsibilities	The responsibilities of a Service Manager include the following tasks: Drive the achievement of productivity, efficiency and customer service level index goals and objectives. Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc. Manage escalated workshop (technical) problems accordingly, including: Escalation of technical/ product related issues to OEM SA. Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages. Ensuring future corrective action plans to address various technical problems are implemented. Ensure accurate workshop capacity planning according to productive and available staff is done. Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles. Achieve industry leading standards of customer care, process efficiency and cost control. Exceed all targets and labour sales objectives through efficient workshop operations management. Ensure efficient equipment and asset control, and administration processes. Ensure the highest level of customer satisfaction, service level achievement, and customer retention. Responsible for the annual budget of Service Department. Manage risk (financial and non–financial) within department. Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices. Maintain good housekeeping within department, including ensuring compliance to OEM SA’s CI guidelines within the department. Manage and improve environmental, health and safety standards. Conduct departmental meetings and general aftersales meetings to ensure effective communication. Manage training of all service staff. Lead, manage, attract, retain, appraise and develop staff.
Qualifications and Experience	Qualifications and Experience: Minimum Qualifications and Experience needed: Senior Certificate (Grade 12) or equivalent NQF 4 qualification. 5+years’ Experience as a Service Manager Recognised Management Diploma or Certificate – an advantage. Qualified Motor Technician (A-certification) – an advantage.
Skills and Personal Attributes	Have sound communication skills in English and language commonly spoken in the area (speak & write). Interpersonal competence; effective at working with people and building relationships. Technical, mechanical insight and experience. Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner. Good financial acumen. Systems oriented. People management competence, including performance management and employee development & motivation. Problem solving and motor vehicle fault finding skills. Delivering results and meeting customer expectations. Coping with pressure A team player Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals. Valuing Diversity Conflict resolution Personal Attributes Committed Initiative Self-managed and resilient Adaptability Someone who values and builds relationships. Alignment with the brand; acts as an ambassador for the brand and passionate about the products.

Our well known automotive vehicle dealer client based in Cape Town currently holds a vacancy for an experienced Used Vehicle Sales Manager with a proven track record. Overview: Job purpose and deliverables Core purpose of the role The core purpose of this position is to meet and exceed targets and customer expectations at every phase of the selling process. To be successful in the role, you would have a passion for the business, up to date product knowledge, have the ability to follow up on leads and have an excellent closing ratio. You will have a professional personal image and will have a drive to meet targets in terms of units, profit and CSI/CCS targets. Key deliverables and outputs

• Manage the used vehicle sales department as per Company and manufacturer requirements • Control varied activities at an optimal pace to achieve required targets • Ensure sales and CSI targets are met / exceeded. • Grow market share • Manage the frontline and administrative staff, ensuring all functions operate at optimum levels • Control departmental expenses • Ensure good relationships with manufacturer, customers, service & parts department • Implement and maintain value-adding processes in the department • Motivate, inspire and involve departmental staff • Create and maintain professional working relationships. • Protect the company against risk.

Overview: Essential individual competencies to be successful in the job Academic qualifications Essential: • Matric Certificate • Unendorsed driver’s license • A marketing or finance diploma/degree will be an advantage • 5 years experience Work experience Essential: • Willingness to work flexible hours/overtime • Proof of targets/units/GP achieved over the past 12 months Sales of not less than 20 cars per month on average Knowledge Essential: • Excellent selling skills • Product knowledge or the ability to quickly acquire • Computer literacy • Internal & manufacturer standards • Product knowledge • Financial understanding of business • Management of people and dynamics • General business understanding Skills Essential: • Driving skills • Persuasive communication style • Ability to work without close supervision • Attention to detail • Time management • Communication • Computer sills – Kerridge • Deadline & Customer service orientation Personal Attributes Essential:

• Organizational awareness • Concern for customer service • Entrepreneurial drive • Business acumen • Concern for standards • Interpersonal sensitivity • Concern for communication • Self-confidence • Reliability • Assertiveness and outstanding interpersonal relationships • Ability to work under pressure and be results orientated • Ability to delegate, follow up and strong sense of duty towards customers • Ability to develop relationships at all levels-customers, manufacturer, staff, superiors and head office • Expanding business to new markets • Maintain professional appearance and image, courteous and well spoken

N.B. (Only candidates that meet the criteria will be shortlisted and contacted) N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)