- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
- Matric
- Previous New Vehicle Sales Experience
- Valid driver’s license
- Computer literate
- Good communication skills
- Assisting the mechanic in performing scheduled maintenance and repairs on a variety of vehicles
- Conducting diagnostic tests to identify mechanical problems
- Assisting with troubleshooting issues and repairing broken parts
- Performing quality control checks on repaired vehicles
- Keeping the work area clean and organized
- Performing general routine inspection of equipment and machinery to maintain quality of production
- Performing regular maintenance and servicing of vehicles and vehicles equipment
- Performing general housekeeping duties, including removing trash, wiping down equipment, and sweeping floors
To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.
Position Overview:
Qualifications and Experience:
Minimum Qualifications and Experience needed: • Matric
• Qualified light commercial vehicle technician experience
Skills and Personal Attributes: Minimum requirement: • Multi-tasking ability • Valid Driver’s License with no endorsements • Good communication skills • Excellent vehicle diagnostic and fault-finding skills
Also submit cv's to mervyn@bonafidehc.co.za
To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.
Position Overview:
Qualifications and Experience:
Minimum Qualifications and Experience needed: • Matric
• Qualified Diesel Technician
Skills and Personal Attributes: Minimum requirement: • Multi-tasking ability • Valid Driver’s License with no endorsements • Good communication skills • Excellent vehicle diagnostic and fault-finding skills
Also submit cv's to mervyn@bonafidehc.co.za
| Job Description | Purpose To deliver controller support in order to process vehicle stock transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures. |
| Specific Role Responsibilities | GENERIC JOB OUTPUTS PROCESS AND GOVERNANCE Deliver on agreed performance targets according to set procedures and service level agreement. Execute work in line with governance and compliance processes. Identify and apply known solutions to operational challenges and escalate unresolved issues. Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. Ensure all stock is managed in accordance with company/OEM/Importer policies. Ensure key control according to company policies and procedures. Ensure PDI has been conducted before delivery to client. Ensure that all documentation is processed accurately and correctly. Provide effective risk management during the receiving and movement of stock. Receive stock, quality check and process stock on system. Source stock according to requirements and ensure timeous availability. FINANCE Execute work activities effectively and efficiently in order to maximise financial performance and profitability. CLIENT/CUSTOMER Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. Deliver work activities effectively to satisfy customers. PEOPLE Attend training initiatives to improve work quality and enhance own skills. Own and live up to company values. |
| Qualifications and Experience | Minimum Experience 2-3 years experience in a similar environment Minimum Qualification Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04 Minimum Requirements Computer Literacy Proficient (Drive experience) Industry legislative compliance/ knowledge. Valid driver's license |
| Skills and Personal Attributes | Communication Conflict Management Knowledge of Distribution Manage personal work priorities and professional Development Also send cv's to mervyn@bonafidehc.co.za |
Qualifications, Experience and Skills Required:
- Grade 12 or tertiary education required.
- Min 3-5 Yrs as Manager.
- Experience with OEM Systems and Franchise dealer Network.
- Strong Diagnostic skills and Processes,
- Ability to manage a Customer Centric Environment
- Self-driven and ability to drive targets.
- Analytical & problem-solving skills
- Valid driver’s license
- Clear criminal record
Key Duties and Responsibilities:
- Ensure Quality of Service are met as well as Profitability.
- Manage workshop flow.
- Handle all workshop related issues.
- Liaise with OEM
- Develop and Implement Marketing Strategies.
- Manage Team for High Performance Culture.
- Handling and managing customer complaints and issues in a timely manner.
- Ensuring the inventory levels are maintained accurately.
- Make a list of the parts that need to be purchased.
- Selling manufactured parts to the customers.
- Supervising the shipment issues of the parts ordered.
- Managing the team members and delegating tasks to them.
- Overseeing the replacements procedures.
- Looking out for new suppliers offering better quality products.
- Assisting the HR department in hiring new employees.
- Providing training sessions to the new team members.
- Resolving any inconsistencies for all the purchase orders.
- Maintaining a strong relationship with the vendors and suppliers.
- Planning and creating promotional campaigns for parts on sale.
- Ensuring the customers are provided with excellent customer service and satisfaction.
- Preparing monthly and annual sales part reports.
- Adhering to all the rules and regulations of the company.
- Matric
- Management qualification would be advantageous
- 3+ Years’ Experience as a Parts Manager
- Valid Driver’s Licence
- Computer literate – Kerridge experience advantageous
- Strong Parts Retail experience
- Sound knowledge and understanding of inventory monitoring principles.
- Demonstrate good leadership skills.
- Good oral and written communication skills.
- Ability to maintain a positive working environment.
- Outstanding sales and organizational skills.
- Ability to maintain the store records accurately.
- Ability to demonstrate good administrative skills.
- Ability to offer exceptional customer service.
- A keen eye for details for accuracy.
- Excellent team management abilities.
- Ability to solve problems instantly.
- Quick decision-making skills.
- Good inventory management
- Deliver bottom line results while ensuring compliance to company policies and corporate governance.
- Ensure all departments achieve profit margins agreed to in their objectives/ budgets.
- Manage cash flow, stock and assets at an optimum level commensurate with profit requirements and a satisfactory return on investment (including cash control/flow, liquidity, stock, debtors, creditors, etc.).
- Manage stock turnover ratios, stock holding values and sales to meet company objectives.
- Build and maintain a professional relationship with vehicle manufacturer/s.
- Develop strategies to drive dealership revenue, profitability and market share in the relevant area.
- Develop and encourage strong working relationships at all levels in the business.
- Ensure high standards of quality and workmanship are delivered.
- Ensure customer acquisition and retention via customer focused interventions in the dealership.
- Ensure dealer compliance to franchise/OEM standards and target requirements, and MOTUS policies.
- Be informed and up to date regarding competitor intelligence and awareness via proper market analysis.
- Forecast and track the performance to measure and improve operational efficiency for the dealership.
- Facility management, ensuring compliance with OHS requirements, CI rules and general housekeeping is well maintained at all times. Oversee that we set an appropriate brand example in line with the franchise standards.
- Ensure that there is people capacity in line with delivery, performance objectives and budget.
- Provide effective leadership and people management (DP's key focus is to act as an effective “manager of managers”).
- Create a high performing, positive work climate and inclusive culture in the dealership. Responsible to motivate and coach employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Recruit, develop and retain skilled staff to meet business requirements through the sale of vehicles, associated products, parts and labour, according to financial resources available, in order to create profitability for the Company whilst providing total customer satisfaction.
- Encourage effective teamwork, self-management and alignment with business values from all dealership staff.
- Oversee decisions taken by line managers related to recruitment, selection & development, with a view to placing the right person in the right job at the right time, while adhering to dealer Employment Equity plan & targets.
- 8+ years relevant retail motor industry experience, of which at least 5 years dealer operations management experience.
- Effectively managing and leading teams.
- Knowledge of vehicle financing.
- Management of vehicle stock & parts stock.
- Managing vehicle sales and associated products, parts sales and labour sales.
- A sound understanding of finance and financial transactions.
- Sound knowledge of Manufacturer and Distributor requirements. OEM brand experience – preferable.
- Senior Certificate (Grade 12/ Matric) is a minimum educational requirement.
- A tertiary business/ commercial qualification, including sales & marketing – preferable.
- Recognised Management/ Leadership Diploma or Certificate – desired.
- Valid, unendorsed driver’s license and able to competently & legitimately drive.
- Computer literate; highly proficient in Excel and Outlook.
- Experience on DMS (Drive) is highly desired.
- Experience of driving sales through social media and traditional methods.
- Knowledge of governance and compliance regulations and requirements.
- Good administrative skills
- A working knowledge of the application of OHS, NCA, CRA, FICA and other legislation and frameworks relevant to the retail motor industry.
- A working knowledge of the application of Labour legislation.
- Communication: Communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure.
- Interpersonal competence; effective at working with people and building relationships. Active listening to understand - not just to respond.
- Managing and maintaining manufacturer/OEM relationships.
- Dealership Operations Management
- Business and Financial acumen
- Entrepreneurial and commercial thinking
- Customer Centricity
- Problem-solving and judgement skills
- Initiating Action and driving high performance
- Conflict management
- Leadership
- Must be able to analyse data and interpret meaning from it.
- Able to strongly encourage a culture of solution-orientated thinking and sharing of ideas.
- Persuading and Influence; able to get buy-in.
- Negotiating
- People Management and Development skills, including strong ability to attract, motivate and retain talent.
- Coping with pressures and setbacks.
