Our well known automotive dealer client based in Tzaneen currently holds a vacancy for a Workshop Foreman.

This position will be suited to an experienced person who has the ability to ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.

Specific Role Responsibilities:

The responsibilities of a Foreman include the following tasks:

• Recruits hire and motivate qualified service technicians.
• Assists technicians in developing their skills.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor and dispatcher when necessary.
• Attends manager's meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a safe work environment.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications and Experience Minimum Qualifications and Experience needed:

• Qualified Technician
• Must have workshop Foreman experience

Skills and Personal Attributes

• Skills:
  o Have sound communication skills in English and language commonly spoken in the area (speak & write).
  o Interpersonal competence; effective at working with people, building team spirit, reconciling conflict, listening, and supporting others.
  o Professional and technical expertise in vehicle service and repair maintenance.
  o Problem-solving and motor vehicle fault-finding skills.
  o Planning and organising
  o Supervising and leading; providing team members with clear direction, motivating and empowering others, providing people with development opportunities, and setting appropriate standards of behaviour.
  o Delivering results and meeting customer expectations.
  o Following instructions and processes; appropriately follows instructions from others without unnecessarily challenging authority; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal and technical obligations and safety requirements of the role.
  o Coping with pressure and setbacks.
  o A team player
  o Decision-making and action orientated.
  o A developing understanding of the commercial factors of managing a successful business operation.
  o Valuing Diversity

Personal Attributes:
o Initiative
o Perseverance
o Adaptability
o Someone who values and builds relationships.
o Alignment with the brand.
o Positive thinking

Also submit cvs to mervyn@bonafidehc.co.za

Our well known automotive vehicle dealer client in Johannesburg has a vacancy available for qualified and experienced Strong New Sales Manager.

This position is regarded as a key management role and will be suited to an experienced manager who has the ability to attract clients; provide excellent customer service; motivate staff; control costs and maintain high levels of sales on an ongoing basis.

Reporting to the Dealer Principal, the Sales Manager is fully responsible for the management of the New Vehicle department, which includes:

Specific Role Responsibilities
Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast
Developing the necessary sales organisation to meet sales and profitability objectives
Ensuring optimum stock of cars on premises
Ensuring cost control to budget within the department
Ensure adequate stocks of car and product display material is available
Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability
Monitor Sales Department financial performance weekly
Ensure that Customer complaints are dealt with timeously and effectively
Ensure that vehicle is delivered according to Vehicle Delivery Quality Index (VDQI)
Ensure that CE departmental targets are achieved
Ensure direct and indirect costs remain within Company prescribed parameters
Ensure that Sales Executives receive new model launch training
Establish the staffing levels and the training required to achieve sales objectives
Ensure that all floorplan activities are monitored
Ensure stock level is kept within Company Policy
Maximize sale of back-end products

Qualifications and Experience
A minimum of Grade 12.
A minimum of 3 years in a Managerial Position within the motor vehicle industry.
A Sales Tertiary qualification will be an added advantage
Clear Criminal Record
A valid Driver’s License
Sales management and marketing skills, knowledge and experience.
Skills and Personal Attributes
Ability to manage, administer and motivate a department and to provide organisation, systems and leadership
Able to motivate a sales team to achieve objectives
Experience on how to procure stock is essential.

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Our well known automotive dealer client based in Pretoria currently holds a vacancy for an experienced CRO.

Purpose of the role:
The Customer Relations Officer is the face of the Brand and Company’s Approved Centre.
To facilitate effective communication and feedback to insurance companies, customers, internal
companies and dealerships. Building rapport across the organisation and with insurance companies,
customers and suppliers to ensure sound work relationships to meet clients’ needs.
The Customer Relations Officer plays an integral role in bridging the expectations of the customer between
suppliers and the production environment by managing customer expectations accordingly.

Key deliverables and outputs:
o Manage customer bookings within production capacity planning parameters
o All customer details and information updated and maintained as per CPA and POPIA requirements
o Timeous planning of parts ordering and receipt of parts to coincide with production planning and
vehicle bookings to meet agreed job completion deadlines
o Arrange tow-ins as per insurance requests by utilising Company’s approved tow suppliers cost effectively
o Opening of job cards for all jobs prior to repairs commencing on the vehicles
o Manage customer complaints on the various insurance company portals (CSI Reports) for
resolution
o Customer satisfaction follow up calls made within the agree time parameters
o Courtesy vehicles managed, and requests appropriately processed and controlled
o Booking of technical training for all productive staff be it within the Company
o Ad-hoc tasks as required from time to time.

Level of Decision-Making
Academic qualifications:
o Code 08 drivers’ license
o Matric

Work experience:
o Experience in the Motor Industry
o Experience in conflict and customer
management
o Panel shop experience will be beneficial

Knowledge and Skills:
o Computer literate
o Ability to build relationships both
internally and with external customers
o Conflict management
o Proficiency in both spoken and written
English
o Excellent excel, word and outlook
o TMS and Autoline experience

Behavioural Attributes:
o Good communication skills
o Friendly, outgoing personality
o Ability to take initiative
o Ability to work under pressure
o Service Orientation
o Customer Orientation
o Professional appearance
o Willingness to work flexi hours and
overtime
o Good team player

Level of Decision-Making
Decision making takes operational trends and
business plans into account and generates multiple
possibilities that involve trade-offs and juggling of
multiple variables.

Level of Problem Solving
Problem solving requires specialist and/or highly
technical ideas/concepts.

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Our automotive vehicle dealer client in Limpopo has an opportunity available for a DEALER PRINCIPAL.

The position of Dealer Principal is responsible for achievement of objectives/ performance targets and high levels of service delivery; maximising profitability through the sale of vehicles, parts, labour and related products; and ensuring control of cash flow, stock and assets relevant to profit requirements and suitable return on investment.

The key focus areas of this role are leading people, achieving results and driving business growth. This role requires an experienced, dedicated person who enjoys autonomy; is aligned to the brand; has a visible, hands-on leadership approach, and is confident in achieving business growth.

Minimum Qualification/s Required:

Senior Certificate (Grade 12/ Matric) is a minimum educational requirement.

A tertiary business/ commercial qualification, including sales & marketing – preferable.

Recognised Management/ Leadership Diploma or Certificate – desired.
Position Overview

This position is responsible for achievement of objectives/ performance targets and high levels of service delivery; maximising profitability through the sale of vehicles, parts, labour and related products; and ensuring control of cash flow, stock and assets relevant to profit requirements and suitable return on investment.

The key focus areas of this role are leading people, achieving results and driving business growth. This role requires an experienced, dedicated person who enjoys autonomy; is aligned to the brand; has a visible, hands-on leadership approach, and is confident in achieving business growth.

Specific Role Responsibilities

Key Role Responsibilities:

Deliver bottom line results while ensuring compliance to company policies and corporate governance.

Ensure all departments achieve profit margins agreed to in their objectives/ budgets.

Manage cash flow, stock and assets at an optimum level commensurate with profit requirements and a satisfactory return on investment (including cash control/flow, liquidity, stock, debtors, creditors, etc.).

Manage stock turnover ratios, stock holding values and sales to meet company objectives.

Build and maintain a professional relationship with vehicle manufacturer/s.

Develop strategies to drive dealership revenue, profitability and market share in the relevant area.

Develop and encourage strong working relationships at all levels in the business.

Ensure high standards of quality and workmanship are delivered.

Ensure customer acquisition and retention via customer focused interventions in the dealership.

Ensure dealer compliance to franchise/OEM standards and target requirements, and MOTUS policies.

Be informed and up to date regarding competitor intelligence and awareness via proper market analysis.

Forecast and track the performance to measure and improve operational efficiency for the dealership.

Facility management, ensuring compliance with OHS requirements, CI rules and general housekeeping is well maintained at all times. Oversee that we set an appropriate brand example in line with the franchise standards.

Ensure that there is people capacity in line with delivery, performance objectives and budget.

Provide effective leadership and people management (DP's key focus is to act as an effective “manager of managers”).

Create a high performing, positive work climate and inclusive culture in the dealership. Responsible to motivate and coach employees, give meaning to work, minimise work disruption and maximise employee productivity.

Recruit, develop and retain skilled staff to meet business requirements through the sale of vehicles, associated products, parts and labour, according to financial resources available, in order to create profitability for the Company whilst providing total customer satisfaction.

Encourage effective teamwork, self-management and alignment with business values from all dealership staff.

Oversee decisions taken by line managers related to recruitment, selection & development, with a view to placing the right person in the right job at the right time, while adhering to dealer Employment Equity plan & targets.

Experience Required:

8+ years relevant retail motor industry experience, of which at least 5 years dealer operations management experience.

Effectively managing and leading teams.

Knowledge of vehicle financing.

Management of vehicle stock & parts stock.

Managing vehicle sales and associated products, parts sales and labour sales.

A sound understanding of finance and financial transactions.

Sound knowledge of Manufacturer and Distributor requirements. OEM brand experience – preferable.

Other Requirements:

Valid, unendorsed driver’s license and able to competently & legitimately drive.

Computer literate; highly proficient in Excel and Outlook.

Experience on DMS (Drive) is highly desired.

Experience of driving sales through social media and traditional methods.

Knowledge of governance and compliance regulations and requirements.

Good administrative skills

A working knowledge of the application of OHS, NCA, CRA, FICA and other legislation and frameworks relevant to the retail motor industry.

A working knowledge of the application of Labour legislation.

Skills and Expertise Required:

Communication: Communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure.

Interpersonal competence; effective at working with people and building relationships. Active listening to understand - not just to respond.

Managing and maintaining manufacturer/OEM relationships.

Dealership Operations Management

Business and Financial acumen

Entrepreneurial and commercial thinking

Customer Centricity

Problem-solving and judgement skills

Initiating Action and driving high performance

Conflict management

Leadership

Must be able to analyse data and interpret meaning from it.

Able to strongly encourage a culture of solution-orientated thinking and sharing of ideas.

Persuading and Influence; able to get buy-in.

Negotiating

People Management and Development skills, including strong ability to attract, motivate and retain talent.

Coping with pressures and setbacks.

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Our Transport company client based in Sandton is looking to employ a Fuel Pump Technician.

JOB REQUIREMENTS

The ideal applicant will possess the following:-an experienced Fuel Pump Technician.

 Grade 12 or equivalent qualification.

 Trade Test Certificate as Fuel Pump Technician - Olifantsfontein or any other accredited

institution.

 Minimum 5 years working experience as a Fuel Pump Technician.

 Experience in High Pressure Pumps, VP44 Pumps, Injectors, P-Type Pumps, and

Governor with android adjustment, KTS Fault Finding, VE Pumps.

 Working knowledge of BOSCH – DCI 700 (Common Rail), EPS 815 and EPS 625 Test

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Our well known automotive dealer client based in Vereeniging currently holds a vacancy for an experienced Service Manager.

This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Position Overview

Specific Role Responsibilities
Specifications for these positions will be discussed if a candidate is invited for an interview.

The responsibilities of a Service Manager include the following tasks:

Drive the achievement of productivity, efficiency, and customer service level index goals and objectives.
Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, the efficiency of the workshop, expense monitoring, and control, etc.

Manage escalated workshop (technical) problems accordingly, including:
Escalation of technical/product-related issues to the BRAND’S H/O.
Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
Ensuring future corrective action plans to address various technical problems are implemented.

Ensure accurate workshop capacity planning according to productive and available staff is done.
Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
Achieve industry-leading standards of customer care, process efficiency, and cost control.
Exceed all targets and labour sales objectives through efficient workshop operations management.
Ensure efficient equipment and asset control, and administration processes.
Ensure the highest level of customer satisfaction, service level achievement, and customer retention.

Responsible for the annual budget of the Service Department.
Manage risk (financial and non–financial) within the department.
Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
Maintain good housekeeping within the department, including ensuring compliance with the BRAND’S CI guidelines within the department.
Manage and improve environmental, health, and safety standards.
Conduct departmental meetings and general aftersales meetings to ensure effective communication.
Manage the training of all service staff.
Lead, manage, attract, retain, appraise and develop staff.

Qualifications and Experience
Minimum Qualifications and Experience needed:

Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
5+years’ Experience as a Service Manager
Recognised Management Diploma or Certificate – an advantage.
Qualified Motor Technician – Mandatory.
Other:

Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
Computer literate
An effective understanding of financial principles, including budgeting and forecasting.
An effective understanding of relevant technology and systems.
An effective understanding of the Environmental and Occupational Health & Safety Acts.

Skills and Personal Attributes
Skills:

Have sound communication skills in English and language commonly spoken in the area (speak & write).
Interpersonal competence; effective at working with people and building relationships.
Technical, mechanical insight, and experience.
Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations, and handling resources in a sustainable manner.
Good financial acumen.
Systems oriented.
People management competence, including performance management and employee development & motivation.
Problem-solving and motor vehicle fault-finding skills.
Delivering results and meeting customer expectations.
Coping with pressure
A team player
Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
Valuing Diversity
Conflict resolution

Personal Attributes

Committed
Initiative
Self-managed and resilient
Adaptability
Someone who values and builds relationships.
Alignment with the brand Service

Also submit cvs to mervyn@bonafidehc.co.za

Our well known automotive vehicle dealer client based in Pretoria is looking to employ an experienced customer service driven Service Advisor.

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.

The responsibilities of a Service Advisor include the following tasks:

• Receive customers in a professional and friendly manner in order to ensure they feel valued.
• Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
• Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
• Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
• Maximize customer awareness of all products and services available.
• Create collaborative internal and external partnerships in order to expedite service delivery.
• Schedule appointments, answer phones, and handle queries.
• Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
• Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
• Maintain customer database with contact details and information.
• Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
• Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
• Ensure customer complaints are effectively managed via relevant CRM system/s.
• Maintain and further develop own personal knowledge base in order to remain current and relevant.
• Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
• Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
• Perform other duties as requested.

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Our well known automotive vehicle dealer client based in Midrand currently holds a vacancy for a qualified Diesel Technician.

This position will be suited to an experienced person who has excellent vehicle diagnostic and fault-finding skills and the ability to ensure that repairs are performed correctly and efficiently and that the service department maintains a consistently high level of customer satisfaction.

To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.

Position Overview:

Qualifications and Experience:

Minimum Qualifications and Experience needed:

• Matric
• Qualified Diesel Technician
• Must have Code 10 License

Skills and Personal Attributes:
Minimum requirement:

• Multi-tasking ability
• Valid Code 10 Driver’s License with no endorsements
• Good communication skills
• Excellent vehicle diagnostic and fault-finding skills
• Also submit cv's to mervyn@bonafidehc.co.za

Our motor dealer client in Kimberley currently holds a vacancy for a Finance Manager.

This position will be suited to an experienced person who has the ability to manage the financial department and maintain internal control measures to ensure that the dealership is compliant with sound financial practices and good corporate governance. Supporting the Dealer Principal and Financial Executive in the achievement of financial objectives, identifying areas of risk and improvement, and ensuring timely and accurate reporting. The Financial Manager furthermore supports the Human Resources function with personnel and payroll matters at the dealership level.

Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Financial Manager include the following tasks: Prepare and report financial statements to Division, H.O., and auditors (internal and external). Prepare and complete various weekly, monthly, and annual financial statements. Complete monthly management reports. Compile management accounts, including budgets, cash flows, variance analysis, and commentaries. Produce financial and management information. Maintain the integrity and reliability of the financial data. Ensure that month-end cut-offs are compliant in terms of company policies. Manage the effective and timely provision of financial, statutory, and sustainability reporting including cash flows, variance analysis, and commentaries. Oversee accurate reconciliation of all financial records to enable verification of the validity of transactions and to take appropriate action where required. Prepare and complete financial budgets for the dealership in conjunction with departmental managers and other stakeholders. Ensure effective and efficient administration of operational costs within budget, identify areas of financial and operational risk, and escalate appropriately. Supervise cash management activities. Responsible for co-signatory of payments with Dealer Principal by approved policies and procedures. Manage and report on progress against the operational budget in liaison with the Dealer Principal. Analyse and interpret financial information: Complete analysis of financial data to understand and compare business results; interpret and analyse financial data to draw conclusions and trends from the financial analysis. Complete profit and loss analysis. Complete and update daily cash flow statements to establish working capital requirements. Assist in the preparation and timely filing of all internal accounting and financial reports for governmental and regulatory bodies. Accurately calculate and process VAT, provisional tax, etc. Establish and monitor internal controls. Implement corporate governance and compliance policies and processes to identify and manage risks and expose liabilities. Manage and control the administration and financial processes within the dealership. Conduct reconciliation of vehicles, parts, and service assets, verify against accounting records, and address all anomalies with senior line management. Manage supplier and customer relationships; ensuring effective debtors and creditors processes are in place and adhered to. Identify opportunities to minimize cost and increase revenue. Manage the security of all assets within direct control, i.e. cash, and fixed assets, in line with approved policies, processes, and procedures. Attract, retain, appraise, train, coach and develop finance and administration team members.

Minimum Qualifications and Experience needed:
BCom degree with Accounting NQF7+. Recognised Management/ Leadership Diploma or Certificate – an advantage 5+ years' accounting. Financial management experience in similar environment. Relevant experience in the Automotive Industry.

Skills: Communication:
Able to communicate professionally at multiple levels in a professional, polite, and rational manner even when under pressure. Interpersonal competence; effective at working with people. Financial Management and Performance Reporting Financial and Accounting Control Sound knowledge and understanding of financial, accounting, and tax concepts, financial statements, trial balance, financial record-keeping process, etc. Analysing and reconciling financial information and data, identifying auditing discrepancies and reporting on such, ensuring root cause analysis is carried out and corrective and preventive measures are implemented. Problem-solving skills and sound judgment. Decision-making and action-orientated. Conflict resolution People Management and Development skills, including effective delegation ability. Time management, including the ability to respond to and resolve queries and issues in the minimum amount of time. Able to work independently and under pressure. Improvement Orientation Personal Attributes Professional High level of detail and accuracy Energetic and self-motivated Resilient Hard-working Deadline driven Organised and disciplined. Someone who upholds professional ethics and values. An independent thinker; comfortable taking a stand in the interest of good governance and isn’t easily pressured. Must be assertive and mature in outlook.

Also email cv to mervyn@bonafidehc.co.za

Our well known Commercial dealer client based in Secunda currently holds a vacancy for experienced COMMERCIAL VEHICLE SALES EXECUTIVES with a proven track record.

Must have Commercial Vehicle Sales Executives with minimum of 3 years sales experience.

This position will be suited to an experienced person who has the ability to attract clients; provide excellent customer service and maintain high levels of sales on an ongoing basis.

The candidate for this position will be responsible for selling Commercial Vehicles for personal and commercial use. Their duties include meeting with customers to discuss their needs, promoting sales offers at their dealership, and participating in test drives with interested customers. Sales executives are responsible for making customers feel welcome and supported through the car-purchasing process.

Specific Role Responsibilities:

Specifications for these positions will be discussed if a candidate is invited for an interview.

The responsibilities of a Commercial Vehicle Sales Executive include the following tasks:

Greet customers arriving at the dealership

Showcase the dealership’s vehicles and explain their features and warranties to customers

Answer customer questions about cars, and the purchase process

Accompany customers on test drives, collecting licenses and documentation beforehand per best practices

Negotiate Vehicle prices and trade-in values for customers’ vehicles

Coordinate with the finance department to determine each customer’s financing and ownership options

Contact past customers to ensure they are satisfied with their vehicles

Qualifications and Experience:

Minimum Qualifications and Experience needed:

Matric

Previous Commercial Sales Experience

Skills and Personal Attributes:

Minimum requirement:

Valid driver’s license

Computer literate

Good communication skills

Also send cvs to mervyn@bonafidehc.co.za