Our passenger dealer client in Rustenburg has an opportunity available for 2 x SERVICE ADVISORS. The purpose of the role is to provide prompt and quality service to customers
relating to service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is delivered to customers. The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.
Position Overview
The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is delivered to customers.
The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.
Specific Role Responsibilities
Key Tasks:
Receive customers in a professional and friendly manner in order to ensure they feel valued.
Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
Prepare service estimates, sell routine maintenance/ repair services and conduct follow-ups regarding services and customer inquiries.
Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
Maximise customer awareness of all products and services available.
Create collaborative internal and external partnerships in order to expedite service delivery.
Schedule appointments, answers phones and handle queries.
Assist with the coordination of alternate transportation, car rental reservations, shuttle services etc.
Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation etc.
Maintain customer database with contact details and information.
Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
Ensure customer complaints are effectively managed via relevant CRM system/s.
Maintain and further develop own personal knowledge base in order to remain current and relevant.
Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Perform other duties as requested.
Qualifications and Experience
Experience Required:
A minimum of 5 years in the automotive service industry. Prior experience in a technical role or as a service advisor would be ideal.
Basic technical understanding and background with the Ford brand is essential.
Qualifications Required:
Senior Certificate (Grade 12)
Other Requirements:
Valid, unendorsed drivers license and the ability to competently and legitimately drive.
Computer literate
Knowledge of dealership policies and procedures is essential.
Knowledge of competitive motor industry.
Basic mathematical ability (numeracy)
Knowledge of relevant operating systems would be an advantage.
Multilingual with languages generally spoken across the area and customer base is necessary.
Also send cvs to mervyn@bonafidehc.co.za
Our Transport Company client is looking to employ an experienced ETM Manager to be based at one of their Business Units in Sandton.
Must have knowledge of the bus passenger industry.
JOB REQUIREMENTS
The ideal applicant will possess the following:-
• Grade 12 or equivalent qualifications
• Relevant IT qualifications
• 5 Years’ experience within the IT Environment (Systems, Network. Active Directory and Share Drive/File)
• MicroSoft Applications
• Admin related functions
• Good understanding of Ticketing systems, fares and routes
• Good understanding of Passenger Transport Operations
JOB OUTPUTS
ETM Manager will manage and control all SmartTap System related issues. Be responsible for the maintenance and upkeeping of SmartTap system at all Business Units. Be Project manager of all SmartTap related projects. Support the Business Units Management with regards to any SmartTap related issues and requests. The position will be responsible for, amongst others:
- SmartTap Devices
Manage and control all SmartTap devices with Minet Technicians
Monitor all Defects report at all Business Units
Liaises and monitor all new bus installations, De-installations and transfer of devices on buses
Monitor trends with regards to driver transactions and Multi Journey Ticket declines - Dataset Changes
Support the ETM Officers with regards to any Shift changes
Support the ETM Officers with regards to any Route changes
Setup Cash Fares and Multi Journey Fares on the system
Pre Approve any above changes
Support the ETM Officers with regards to Annual Fare increase, both Season and cash prices
Publications of Routes and Fares
Maintain all Business Units Dataset information and liaises with TicketPro and Bpass vendor - Passenger Support
Investigate and find solutions on any passenger queries and provide feedback to passenger
Investigate any possible passenger fraud or misuse of tickets
Investigate and liaises with BluLabel Multi Journey Sales at Outlets - User Support
Setup and install SmartTap system computers and printers
Support Users with any IT related problems
Liaise with IT department with regards to any IT related requests or support
Create New Users on SmartTap System and assign the correct rights
Disable Users on the system as requested by the Business Units
Support and assist the Users with regards to any problems or support they may need
Add or disable Drivers Profiles
Support Transports Officers, Administration/Operations staff, Cashiers and ETM Officers - Training
Training of:
ETM officers
Admin staff
Cashiers
Transport Officers
Revenue officers
Driver Trainers - Administration
Create Orders and GRV all TicketPro Monthly Invoices.
Ensure that Cash Commission Business Units Invoices are submitted to Accounts Managers
Follow up on all Insurance Claims submitted by the Business Units for SmartTap devices stolen, vandalised or burnt
Submit FA’s for claimed devices
Liaise with TicketPro and other vendors
Update and develop SmartTap Policy and Procedures
SmartTap Monthly reports to be submitted to IT Manager and Business Unit Management - Other Duties
UAT and SAT of the Dataset
Setup ETM Test Data
Manage all Change Control documents and processes.
Setup Passenger support systems and tools
ETM Manager continues ….
WORKING CONDITIONS
• Normal Company’s conditions of employment.
• Involves a fair amount of travelling between Business Units.
COMPETENCIES
KNOWLEDGE
SKILLS
ATTITUDE
- Knowledge of the bus passenger industry
- Knowledge of the bus operations processes and systems
- Knowledge of all aspects of revenue ticketing systems
- Knowledge of relational databases
- Good analytic thinking & problem solving skills.
- Attention to detail.
- Diagnostic ability
- Good verbal / written communication skills.
- Good report writing skills
- Data analysis
- Accurate
- Computer skills (Microsoft Office)
- Training Ability - Confidentiality
- Ability to plan ahead and work pro-actively
- Accepts responsibility
- Attention to detail
- Able to work independently
- Willing to work after hours when necessary
- Willing to learn new systems
- Proactive
- Work under pressure and extended hours
- Deadline driven
Also submit cvs to mervyn@bonafidehc.co.za
Our Passenger Transport client based in Pretoria West is looking to employ a SENIOR WORKSHOP FOREMAN (MECHANICAL).
Knowledge of the bus passenger industry.
JOB REQUIREMENTS
The ideal applicant will possess the following:-
• Qualified Artisan Diesel Mechanic (Trade Tested)
• Valid code EC (or EC1 0.4 or C) driver’s license and PrDP
• Experience in maintenance of heavy duty vehicles.
• Experience in servicing and repairing automotive components
• Auto Electrical experience an advantage
• Minimum 5 years’ experience as a foreman in a heavy commercial (buses) workshop environment
• Relevant foreman / supervisory experience
• Past experience in removal, refit and re-commissioning of heavy commercial (buses) engines is essential
•
JOB OUTPUTS
• Coordinate and implement vehicle fleet maintenance activities.
• Control vehicle fleet activities.
• Ensure optimal human resource utilization.
• Compile reports for management information.
• Manage subordinates.
• Change engines on buses
• Conduct ring services on buses
• Ensure failure reports and vehicle transfer checklists are availed by the BUs when buses are moved to the Unit Shop
• Ensure optimal vehicle availability on a daily basis
• Ensuring roadworthiness of vehicles.
WORKING CONDITIONS
• Normal Company's working conditions.
COMPETENCIES
KNOWLEDGE
• Knowledge of the bus passenger industry.
• Working knowledge of the Occupational Health and Safety Act.
• Knowledge of the workshop procedures.
• Knowledge of the company’s disciplinary policies and procedures
SKILLS• Good communication and interpersonal skills.
• Time management skills.
• Supervisory skills.
• Report writing skills.
• Fault finding skills
• Basic computer literacy an added advantage
ATTITUDE/CAPABILITY
• Have good work ethics.
• Reliable
• Safety awareness orientation.
• Attention to detail.
• Quality orientation.
• Teamwork orientation
• Honesty
• Willing to work after hours when necessary.
• Accuracy and figure orientation
Also submit cvs to mervyn@bonafidehc.co.za
Our well known dealership client based in Middelburg currently holds a vacancy for an experienced Accountant.
Must have experience at Dealership level.
Purpose of the role: The main purpose of the role is to apply principles of accounting to analyse financial information and prepare financial reports by compiling information and utilizing appropriate accounting control procedures, and to be responsible for maintenance of general ledger and financial reporting.
Key deliverables and outputs:
Account processing
o Complete month end procedures including transaction processing up to trial balance and reconciliations
o Prepare general ledger and intercompany account reconciliations.
o Collate and prepare management accounts.
o Carry out necessary procedures associated with cash and banking in line with cash control procedures.
o Complete Vat 201 calculations and returns, as well as Vat turnover reconciliation monthly.
o Prepare daily & weekly DOC.
o Proper and accurate reconciliation of trial balance and timeous clearing of outstanding issues or queries.
o Making decisions based on defined policies and procedures.
o Preparation of annual fixed asset and year-end audit packs in line with deadlines.
Financial analysis and reporting
o Analyse and interpret financial results.
o Assist in collation and preparation of monthly and annual management accounts
o Input and handle financial data and reports for the company’s automated financial systems • Ensure data integrity.
Budgets
o Assist with the preparation and consolidation of the annual budget process within agreed deadlines
Corporate governance, compliance and audits o Ensure tax, legal, statutory and internal authority compliance.
o Facilitate mini-audits to ensure compliance and substantiate financial transactions.
o Prepare internal (ICQ) and external audits.
Financial Databases and Systems
o Recommend, develop and maintain financial databases, computer software systems and manual filing systems.
o Contribute to the implementation of new financial systems and processes. • Identify and drive systems and process enhancements.
Internal customers:
o All Business units; All support functions; Finance
External stakeholders:
o Customers; Suppliers; SARS
Academic qualifications:
o Matric
o Bachelor of Commerce degree
Work Experience:
o 5 years Kerridge system experience
o 5 years’ experience in the motor industry
o Tax Calculations
Behavioural Attributes:
o Preference for team-working
o Focus on initiating action
o Remain resilient with stress and pressure
o Concern for communicating clearly
o Preference for planning and organizing
Knowledge and Skills:
o Well-developed communication skills to persuade and influence
o Well-developed interpersonal skills to build relationships, internal resilience (EQ), including sensitivity to diversity and conflict resolution
o Strong ability to reason with numerical information to influence and enable business and financial decisions
o Thinking skills to analyze information and diagnose
Level of Decision-Making
Decision making takes operational trends and
business plan into account and generates multiple possibilities that involve trade-offs and juggling of multiple variables (budget, people, technology
Level of Problem Solving
Problem solving requires specialist and/or
highly technical ideas/concepts.
Also submit cvs to mervyn@bonafidehc.co.za
Our well known automotive vehicle dealer client in Middelburg has a vacancy available for qualified and experienced Strong New Sales Manager.
This position is regarded as a key management role and will be suited to an experienced manager who has the ability to attract clients; provide excellent customer service; motivate staff; control costs and maintain high levels of sales on an ongoing basis.
Reporting to the Dealer Principal, the Sales Manager is fully responsible for the management of the New Vehicle department, which includes:
Specific Role Responsibilities
Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast
Developing the necessary sales organisation to meet sales and profitability objectives
Ensuring optimum stock of cars on premises
Ensuring cost control to budget within the department
Ensure adequate stocks of car and product display material is available
Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability
Monitor Sales Department financial performance weekly
Ensure that Customer complaints are dealt with timeously and effectively
Ensure that vehicle is delivered according to Vehicle Delivery Quality Index (VDQI)
Ensure that CE departmental targets are achieved
Ensure direct and indirect costs remain within Company prescribed parameters
Ensure that Sales Executives receive new model launch training
Establish the staffing levels and the training required to achieve sales objectives
Ensure that all floorplan activities are monitored
Ensure stock level is kept within Company Policy
Maximize sale of back-end products
Qualifications and Experience
A minimum of Grade 12.
A minimum of 3 years in a Managerial Position within the motor vehicle industry.
A Sales Tertiary qualification will be an added advantage
Clear Criminal Record
A valid Driver’s License
Sales management and marketing skills, knowledge and experience.
Skills and Personal Attributes
Ability to manage, administer and motivate a department and to provide organisation, systems and leadership
Able to motivate a sales team to achieve objectives
Experience on how to procure stock is essential.
Also submit cvs to mervyn@bonafidehc.co.za
Our well known automotive vehicle dealer client in Brits has a vacancy available for qualified and experienced Strong New Sales Manager.
This position is regarded as a key management role and will be suited to an experienced manager who has the ability to attract clients; provide excellent customer service; motivate staff; control costs and maintain high levels of sales on an ongoing basis.
Reporting to the Dealer Principal, the Sales Manager is fully responsible for the management of the New Vehicle department, which includes:
Specific Role Responsibilities
Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast
Developing the necessary sales organisation to meet sales and profitability objectives
Ensuring optimum stock of cars on premises
Ensuring cost control to budget within the department
Ensure adequate stocks of car and product display material is available
Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability
Monitor Sales Department financial performance weekly
Ensure that Customer complaints are dealt with timeously and effectively
Ensure that vehicle is delivered according to Vehicle Delivery Quality Index (VDQI)
Ensure that CE departmental targets are achieved
Ensure direct and indirect costs remain within Company prescribed parameters
Ensure that Sales Executives receive new model launch training
Establish the staffing levels and the training required to achieve sales objectives
Ensure that all floorplan activities are monitored
Ensure stock level is kept within Company Policy
Maximize sale of back-end products
Qualifications and Experience
A minimum of Grade 12.
A minimum of 3 years in a Managerial Position within the motor vehicle industry.
A Sales Tertiary qualification will be an added advantage
Clear Criminal Record
A valid Driver’s License
Sales management and marketing skills, knowledge and experience.
Skills and Personal Attributes
Ability to manage, administer and motivate a department and to provide organisation, systems and leadership
Able to motivate a sales team to achieve objectives
Experience on how to procure stock is essential.
Also submit cvs to mervyn@bonafidehc.co.za
Our well known Commercial Vehicle Dealer client in Midrand has a vacancy available for qualified and experienced Strong Sales Manager.
This position is regarded as a key management role and will be suited to an experienced manager who has the ability to attract clients; provide excellent customer service; motivate staff; control costs and maintain high levels of sales on an ongoing basis.
Reporting to the Dealer Principal, the Sales Manager is fully responsible for the management of the New & Used Vehicle department, which includes:
Specific Role Responsibilities
Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast
Developing the necessary sales organisation to meet sales and profitability objectives
Ensuring optimum stock of cars on premises
Ensuring cost control to budget within the department
Ensure adequate stocks of car and product display material is available
Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability
Monitor Sales Department financial performance weekly
Ensure that Customer complaints are dealt with timeously and effectively
Ensure that vehicle is delivered according to Vehicle Delivery Quality Index (VDQI)
Ensure that CE departmental targets are achieved
Ensure direct and indirect costs remain within Company prescribed parameters
Ensure that Sales Executives receive new model launch training
Establish the staffing levels and the training required to achieve sales objectives
Ensure that all floorplan activities are monitored
Ensure stock level is kept within Company Policy
Maximize sale of back-end products
Qualifications and Experience
A minimum of Grade 12.
A minimum of 3 years in a Managerial Position within the motor vehicle industry.
A Sales Tertiary qualification will be an added advantage
Clear Criminal Record
A valid Driver’s License
Sales management and marketing skills, knowledge and experience.
Skills and Personal Attributes
Ability to manage, administer and motivate a department and to provide organisation, systems and leadership
Able to motivate a sales team to achieve objectives
Experience on how to procure stock is essential.
Also submit cvs to mervyn@bonafidehc.co.za
Our well known automotive vehicle dealer client based in Stellenbosch is looking to employ 2 x experienced customer service driven Service Advisors.
Must have minimum 3 years' experience and preferably Afrikaans speaking.
The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.
The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.
The responsibilities of a Service Advisor include the following tasks:
Receive customers in a professional and friendly manner in order to ensure they feel valued.
Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
Maximize customer awareness of all products and services available.
Create collaborative internal and external partnerships in order to expedite service delivery.
Schedule appointments, answer phones, and handle queries.
Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
Maintain customer database with contact details and information.
Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
Ensure customer complaints are effectively managed via relevant CRM system/s.
Maintain and further develop own personal knowledge base in order to remain current and relevant.
Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Perform other duties as requested.
Also e-mail cvs to mervyn@bonafidehc.co.za
Our Vehicle dealership client based in a Portuguese speaking African country has an opportunity available for an experienced General Manager responsible for Sales and Aftersales for their business.
The company specialises in heavy commercial vehicle brands.
Position Overview
The position of General Manager is responsible for achievement of objectives/ performance targets and high levels of service delivery; maximising profitability through the sale of vehicles, parts, labour and related products; and ensuring control of cash flow, stock and assets relevant to profit requirements and suitable return on investment.
The key focus areas of this role are leading people, achieving results and driving business growth. This role requires an experienced, dedicated person who enjoys autonomy; is aligned to the brand; has a visible, hands-on leadership approach, and is confident in achieving business growth.
Specific Role Responsibilities
Key Role Responsibilities:
Deliver bottom line results while ensuring compliance to company policies and corporate governance.
Ensure all departments achieve profit margins agreed to in their objectives/ budgets.
Manage cash flow, stock and assets at an optimum level commensurate with profit requirements and a satisfactory return on investment (including cash control/flow, liquidity, stock, debtors, creditors, etc.).
Manage stock turnover ratios, stock holding values and sales to meet company objectives.
Build and maintain a professional relationship with vehicle manufacturer/s.
Develop strategies to drive dealership revenue, profitability and market share in the relevant area.
Develop and encourage strong working relationships at all levels in the business.
Ensure high standards of quality and workmanship are delivered.
Ensure customer acquisition and retention via customer focused interventions in the dealership.
Ensure dealer compliance to franchise/OEM standards and target requirements, and policies.
Be informed and up to date regarding competitor intelligence and awareness via proper market analysis.
Forecast and track the performance to measure and improve operational efficiency for the dealership.
Facility management, ensuring compliance with OHS requirements, CI rules and general housekeeping is well maintained at all times. Oversee that we set an appropriate brand example in line with the franchise standards.
Ensure that there is people capacity in line with delivery, performance objectives and budget.
Provide effective leadership and people management (General Manager's key focus is to act as an effective “manager of managers”).
Create a high performing, positive work climate and inclusive culture in the dealership. Responsible to motivate and coach employees, give meaning to work, minimise work disruption and maximise employee productivity.
Recruit, develop and retain skilled staff to meet business requirements through the sale of vehicles, associated products, parts and labour, according to financial resources available, in order to create profitability for the Company whilst providing total customer satisfaction.
Encourage effective teamwork, self-management and alignment with business values from all dealership staff.
Oversee decisions taken by line managers related to recruitment, selection & development, with a view to placing the right person in the right job at the right time, while adhering to dealer Employment Equity plan & targets.
Qualifications and Experience
Experience Required:
8+ years relevant retail motor industry experience, of which at least 5 years dealer operations management experience.
Effectively managing and leading teams.
Knowledge of vehicle financing.
Management of vehicle stock & parts stock.
Managing vehicle sales and associated products, parts sales and labour sales.
A sound understanding of finance and financial transactions.
Sound knowledge of Manufacturer and Distributor requirements. OEM brand experience – preferable.
Minimum Qualification/s Required:
School completion certificate is a minimum educational requirement.
A tertiary business/ commercial qualification, including sales & marketing – preferable.
Recognised Management/ Leadership Diploma or Certificate – desired.
Other Requirements:
Valid, unendorsed driver’s license and able to competently & legitimately drive.
Computer literate; highly proficient in Excel and Outlook.
Experience on DMS (Drive) is highly desired.
Experience of driving sales through social media and traditional methods.
Knowledge of governance and compliance regulations and requirements.
Good administrative skills
Skills and Personal Attributes
Skills and Expertise Required:
Communication: Communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure.
Interpersonal competence; effective at working with people and building relationships. Active listening to understand - not just to respond.
Managing and maintaining manufacturer/OEM relationships.
Dealership Operations Management
Business and Financial acumen
Entrepreneurial and commercial thinking
Customer Centricity
Problem-solving and judgement skills
Initiating Action and driving high performance
Conflict management
Leadership
Must be able to analyse data and interpret meaning from it.
Able to strongly encourage a culture of solution-orientated thinking and sharing of ideas.
Persuading and Influence; able to get buy-in.
Negotiating
People Management and Development skills, including strong ability to attract, motivate and retain talent.
Coping with pressures and setbacks.
Personal Attributes:
Professional
Resilient
Results driven
Energetic and self-motivated
Someone who upholds professional ethics, principles and values.
Must be assertive and mature in outlook.
Passionate about people, and the opportunity to lead and motivate a team.
A passion for vehicles and the motor industry.
Also send cvs to mervyn@bonafidehc.co.za
Our well known automotive dealer client based in Pretoria currently holds a vacancy for an experienced CRO. Must have Service Advisor/ Panel Shop experience.
Purpose of the role:
The Customer Relations Officer is the face of the Brand and Company’s Approved Centre.
To facilitate effective communication and feedback to insurance companies, customers, internal
companies and dealerships. Building rapport across the organisation and with insurance companies,
customers and suppliers to ensure sound work relationships to meet clients’ needs.
The Customer Relations Officer plays an integral role in bridging the expectations of the customer between
suppliers and the production environment by managing customer expectations accordingly.
Key deliverables and outputs:
o Manage customer bookings within production capacity planning parameters
o All customer details and information updated and maintained as per CPA and POPIA requirements
o Timeous planning of parts ordering and receipt of parts to coincide with production planning and
vehicle bookings to meet agreed job completion deadlines
o Arrange tow-ins as per insurance requests by utilising Company’s approved tow suppliers cost effectively
o Opening of job cards for all jobs prior to repairs commencing on the vehicles
o Manage customer complaints on the various insurance company portals (CSI Reports) for
resolution
o Customer satisfaction follow up calls made within the agree time parameters
o Courtesy vehicles managed, and requests appropriately processed and controlled
o Booking of technical training for all productive staff be it within the Company
o Ad-hoc tasks as required from time to time.
Level of Decision-Making
Academic qualifications:
o Code 08 drivers’ license
o Matric
Work experience:
o Experience in the Motor Industry
o Experience in conflict and customer
management
o Must have Panel shop experience
Knowledge and Skills:
o Computer literate
o Ability to build relationships both
internally and with external customers
o Conflict management
o Proficiency in both spoken and written
English
o Excellent excel, word and outlook
o TMS and Autoline experience
Behavioural Attributes:
o Good communication skills
o Friendly, outgoing personality
o Ability to take initiative
o Ability to work under pressure
o Service Orientation
o Customer Orientation
o Professional appearance
o Willingness to work flexi hours and
overtime
o Good team player
Level of Decision-Making
Decision making takes operational trends and
business plans into account and generates multiple
possibilities that involve trade-offs and juggling of
multiple variables.
Level of Problem Solving
Problem solving requires specialist and/or highly
technical ideas/concepts.
Also e-mail cvs to mervyn@bonafidehc.co.za