A vacancy exists at our motor dealer client in Bedfordview for an experienced Non-Technical Trainer.
Role – Purpose
The Non – Technical Trainer is responsible for training, development and assessment services
To improvement operation quality and turnaround time, through the execution of predefine work objectives
and agreed Standard Operating Procedures.
Duties & Responsibilities
- To design, develop, and deliver non-technical training programs that enhance the skills, knowledge,
and competencies of employees within the automotive industry. The role focuses on areas such as
customer service, sales, leadership, communication, and compliance - Conduct Training Needs Analysis
- Design and Development: Develop training materials, manuals, and e-learning content that align with
organizational goals for the Aftersales staff and Managers. - Develop e-learning for our LMS
- Training Delivery: Facilitate classroom training, workshops, and virtual training sessions.
- Evaluation and Improvement:
- Assess the effectiveness of training programs through feedback, assessments, and performance metrics
- Continuously improve training content and delivery methods based on evaluation data.
- Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders.
- Function as a consultant to managers and employees regarding training and development needs.
- General housekeeping of the training facilities
- Setting up of training rooms and facilities to conduct productive training
Experience & Requirements
- Continuously improve training content and delivery methods based on evaluation data.
- Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders.
- Function as a consultant to managers and employees regarding training and development needs.
- General housekeeping of the training facilities
• Setting up of training rooms and facilities to conduct productive training Accredited Assessor/Moderator/ETDP (preferable) - Experience: Minimum of 3 years of experience in training and development, preferably in the automotive industry
- Proven experience in designing and delivering non-technical training programs
- Workshop experience or a good understanding of the workshop environment
Valid driver's license.
- Preferred 5-10
Knowledge and Skills:
- Excellent communication and presentation skills.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office
- Suite and Learning Management Systems (LMS)
- Ability to work independently and as part of a team.
- Motivational skills
- Knowledge of adult learning principles and instructional design.
- Customer Focus
- Innovation
- Analytical Thinking
- Agile
- Ability to travel nationally to deliver training
- Knowledge of BBBEE, SETA's
- ATR's and WSP's Must be proficient in: - Outlook - - PowerPoint MP Projects
- Have experience with articulate 360
- Have previous experience with LMS
Also e-mail cs to mervyn@bonafidehc.co.za
Our well known automotive dealership client based in Rustenburg is looking to employ experienced Sales Executives, with a proven track record.
Purpose of the role:
The core purpose of this position is to meet and exceed targets and customer expectations
at every phase of the selling process. To be successful in the role, you would have a passion for the business, up to
date product knowledge, have the ability to follow up on leads and have an excellent closing ratio. You will have a
professional personal image and will have a drive to meet targets in terms of units, profit and CSI/CCS targets.
Key deliverables and outputs:
o Utilise the lead management system and web-based initiatives, use various methods of researching markets
and gathering sales leads and follow up and pursue sales leads.
o Make contact with existing or potential customers on the telephone, build a positive relationship with
existing or potential customers, and create customer interest in the products and services.
o Negotiate the sale, handle objections and close the sale.
o Manage the trade-in.
o Use the correct sales administration procedures after the customer has signed the offer to purchase.
o Ensure that the pre-delivery inspection process has been followed correctly, do own quality check to ensure
the car is clean and deliver the vehicle to the customer.
o Develop sound relationships with the manufacturer’s representatives and keep up to date with all
manufacturer programs.
o Maintain effective oral and written communications with customers and work colleagues.
o Create and maintain professional working relationships.
o Protect the company against risk.
Level of Decision-Making
Academic qualifications
o Matric Certificate
o Unendorsed driver’s license
o A marketing or finance diploma/degree will be an advantage
Requirements:
Proven track record of sales
Valid drivers
Grade 12 or tertiary education.
Team player.
Willingness to work flexible hours/overtime
o Work Experience in a Dealership is essential
Knowledge and Skills
o Excellent selling skills
Behavioural Attributes
o Driving skills
o Persuasive communication style
o Ability to work without close supervision
o Attention to detail
o Time management
Our passenger dealer client based in Polokwane is looking for an experienced and qualified Workshop Foreman.
Job Description KEY OUTPUTS:
- Ensures appropriate allocation of work to technicians.
- Ensures work completed meets service delivery and quality. control requirements.
- Effectively arranges for the allocation and distribution of outwork to service providers.
- Accurately orders supplies for the workshop.
- Ensure customers’ needs are understood and resolved.
- Leadership of the team.
Position Overview
Specific Role Responsibilities KEY OUTPUTS:
- Ensures appropriate allocation of work to technicians.
- Ensures work completed meets service delivery and quality. control requirements.
- Effectively arranges for the allocation and distribution of outwork to service providers.
- Accurately orders supplies for the workshop.
- Ensure customers’ needs are understood and resolved.
- Leadership of the team.
Qualifications and Experience QUALIFICATIONS AND EXPERIENCE:
- Qualified Technician with leadership skills.
- Previous experience as a Foreman and/or Team Leader will be advantageous.
- Proven track record of successes and achievements.
Skills and Personal Attributes KNOWLEDGE AND SKILLS:
- Sound understanding of processes and systems
- Good product knowledge.
- People Management skills need to lead/drive a great team.
- Communication Skills.
- MS Office (intermediate).
- Motivated and Enthusiastic about the product.
- Excellent leadership skills and abilities.
Also e-mail cv to mervyn@bonafidehc.co.za
Our passenger vehicle dealerships currently holds a vacancy for a Service Manager
Reporting to the Dealer Principal, this position will be suited to a person who will be able to ensure that the Dealership makes profits and maintain a good CE and customer relationship.
Specific Role Responsibilities
• Ensure that the department achieves budget objectives by continual examination of operating controls
• Operate the department efficiently
• Ensure accurate invoicing and job costing
• Maintain effective control of expenses in line with budget objectives
• Monitor the effective use of labour by maintaining workshop productivity records
• Ensure that all outstanding debts are collected expeditiously
• Ensure that all materials purchased are controlled and sold at a profit
• Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory
Policies
• Monitor workshop productive performance by total and individual Technician
• Monitor all warranty claim submissions and requisite credits, and take action as required
• Improve the quality of Customer Service and Retention by enhanced facilities, improved Technician skills and effective marketing, and staff training
• To ensure high standards of quality workmanship
• Maintain records of Customer complaints and / or congratulations for use and action as required
• Oversee warranty and goodwill cases
• Establish training needs, plan programmes and maintain records of training and costs thereof
• Operate staff appraisal systems and ensure that action is taken on results thereof
• Conduct monthly service staff meetings
• Ensure that all clerical functions within the department are carried out in accordance with policies
• Review with Dealer Principal all departmental activities and reporting structures
• Ensure that premises and equipment and other assets are controlled and used effectively
• Establish adequate safety and security procedures to protect property and personnel
• Check all workshop equipment for condition and accuracy of diagnosis
• Open and close premises
• Perform any other reasonable duties which may be required
• Promote Kaizen in all aspects of the service operation
Qualifications and Experience • Must have a minimum of Grade 12
• Managerial experience in a Service Department essential
• Preference will be given to candidate with Service Technician Qualification
• Must have Toyota training
• Must have a valid driver’s license
• Must have a clear Criminal Record
Skills and Personal Attributes •
Must have Leadership and Time Management skills
Also submit cv's to mervyn@bonafidehc.co.za
Our Passenger Transport client based in Pretoria West current has a vacancy for an experienced Workshop Manager.
Must have knowledge of the Bus Passenger Industry.
JOB REQUIREMENTS
The ideal applicant will possess the following:-
? A minimum of Grade 12 (Std. 10) or equivalent academic qualification.
? A post matric qualification in the technical / N4 engineering field.
? Qualified Diesel Mechanic is a prerequisite. (Other Artisan trade qualifications will also be
considered).
? At least 5-8 years working experience in heavy duty vehicle maintenance.
? At least 2 years in a Management position in a unionised work environment.
? Proven track record in vehicle fleet management.
? Proficient in MSOffice software and relevant experience in Maintenance Computer systems.
JOB OUTPUTS
? Assist in managing the Technical Budget.
? Oversee maintenance to the vehicle fleet.
? Manage maintenance of facilities, tools and equipment.
? Control workshop tools and equipment.
? Manage Engineering Administration functions
? Supervise Workshop Personnel and identify developmental needs.
? Ensure that the Occupational Health and Safety Act Regulations are adhered to in
the workshop
? Monitor Asset Register.
? Liaise with Manufacturers and Suppliers to ensure optimal service delivery.
WORKING CONDITIONS
Will be required to work long and late hours and sometimes over weekends and standby.
COMPETENCIES
KNOWLEDGE -
Knowledge of the bus
passenger transport industry. - Knowledge of the Technical /
Engineering practices and
procedures as they relate to the
operation and maintenance of a
large bus fleet. - Understanding of the bus
operations and the inter
relationship with the Technical
department. - Knowledge of the Key financial
management Principles &
Procedures, especially budget
management. - Knowledge of Human
Resources practices and
procedures and related
legislation. - Knowledge of the Labour
Relations Act and associated
company disciplinary and
grievance procedures. - Knowledge of the Occupational
Health and Safety Act. - Knowledge of stock
management procedures and
stores management.
SKILLS
Good Analytic thinking &
problem solving skills. - Good planning and organizing
skills. - Ability to present and display
sound judgement. - Attention to detail. - Diagnostic Ability - Good Verbal / Written
Communication skills. - Good report writing skills - Good Project Management
skills. - Ability to build relationships
with external parties - Negotiation Skills - Leadership Skills - Excellent time management
skills. - Computer skills (MS Word,
Excel, other)
ATTITUDE/CAPABILITY
Sharp business acumen - Must have a hands-on
approach - Results orientation - Quality orientated - Service orientated - Deadline driven - People orientated - Assertive - Profit orientation - Assertive and not easily
swayed - Willing to work long hours when
necessary. - Attention to detail. - Decisiveness - Commitment - Integrity - Tolerance for Diversity - Fairness in handling employees - Honesty, reliability and
punctuality. - Good work ethics. - Safety conscious. - Proactive. - Ability to work independently. - Ability to work under pressure. - Stress tolerance
A Parts Manager vacancy is available in Johannesburg.
Job Description
Reporting to the Dealer Principal, this position will be suited to a candidate that will be able to maximize profits by ensuring maximum sales of parts to trade and retail customers and by maintaining a satisfactory parts service to other departments and Group dealerships. Ensure the highest degree of Customer Satisfaction. Ensure that all the Japanese Brand requirements and targets are met and exceeded.
Specific Role & Responsibilities
• Monitor sales to ensure that emphasis is placed on profitability
• Ensure the sale of all necessary items to support Customer’s requirements
• Ensure that the department achieves budget objectives and Japanese Brand purchase targets
• Ensure that stock levels are in accordance with budget and Japanese Brand standards
• Ensure that discounts are monitored and that corrective action is taken when necessary
• Control all budgetary spending and ensure that it remains within target
• Discuss significant variations in budget with Dealer Principal
• Monitor all overheads and stock values
• Report to Dealer Principal the debtor’s situation and highlight any variation from Policy
• Operate within purchasing budget (number of weeks’ stock) Japanese Brand Standards
• Organize sales promotions to boost sales
• Plan, initiate and promote parts sales events
• Cooperate with other departments in their campaigns
• Draw up and initiate parts marketing plans
• Promote and sell parts by visiting existing and prospective clients
• Ensure that sales staff maintains constant contact with existing and prospective clients
• Maximize accessory sales through New Cars
• Ensure lost sales are been recorded and records utilized
• Hold weekly Kaizen meetings to discuss opportunities and issues and Sales performance
• Ensure that all orders are completed within Customers’ requirements and that all necessary follow-ups are carried out
• Examine all major transactions to determine how Customer service may be improved
• Attend to all necessary inquiries promptly, efficiently and timeously
• Ensure absolute clarity in all Customer communications
• Ensure that all transactions are correctly recorded and, when necessary, information passed to other departments
• Ensure that stock levels are promptly and accurately updated
• Monitor Customer credit facilities and ensure due payment
• Ensure that all cash sales, parts returned and CODs are controlled and / or paid on a daily basis
• Ensure that all daily / weekly / monthly reports are produced promptly and accurately and analyze them
• Print a B/O report and discuss with staff at least once a week
• Monitor negative stock to ensure accuracy of stock movement, B/O and stock file
• Sign off all credit notes & buyouts
• Follow up on parts bought and not sold
• Establish and maintain the number of adequately trained staff needed to achieve industry and Japanese Brand standards
• Recruit, select, develop and remunerate staff
• Operate staff performance appraisal systems at least twice a year and ensure that action is taken on results
• Ensure high standards (of all staff) of performance.
• Keep all staff updated on changes in existing models and all newly introduced models, exchange units, accessories
Qualifications and Experience
• 3 years’ Parts Manager experience is essential.
• A minimum of Grade 12.
• Valid Driver’s License
• Clear Criminal Record
• Motor industry experience is essential
• Computer literacy is essential
• Kerridge & E-Toyota system knowledge is essential
• Must have excellent verbal communication skill
Also send cvs to mervyn@bonafidehc.co.za
Our passenger dealer client based in Johannesburg has an opportunity for an experienced F&I Manager.
Job Description Purpose
This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.
Position Overview Purpose
This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.
Specific Role Responsibilities Generic Job Outputs
Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
Maximize second gross profit.
Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
Provide specialized need analysis & financial and insurance advice and support to clients.
Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
Customer service and sale management.
Knowledge of the NCA, CRA, FAIS, FICA..
Qualifications and Experience
Minimum Experience 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
Skills and Personal Attributes Minimum Requirements
Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
Customer service and sale management.
Understanding of the compliance governing the retail industry would be an advantage.
Knowledge of the NCA, CRA, FAIS, FICA.
Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
Possess the relevant Continuous Professional Development points within the stipulated time-frames
Drivers License
Also e-mail cv to mervyn@bonafidehc.co.za
Job Description FINANCE MANAGER – COMMERCIAL VEHICLE DEALERSHIP (MIDRAND)
This position will be suited to an experienced person who has the ability to manage the financial department and maintain internal control measures to ensure that the dealership is compliant with sound financial practices and good corporate governance. Supporting the Dealer Principal and Financial Executive in the achievement of financial objectives, identifying areas of risk and improvement, and ensuring timely and accurate reporting.
The Financial Manager furthermore supports the Human Resources function with personnel and payroll matters at the dealership level.
Specific Role Responsibilities Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Financial Manager include the following tasks:
• Prepare and report financial statements to Division, H.O., and auditors (internal and external).
• Prepare and complete various weekly, monthly, and annual financial statements.
• Complete monthly management reports.
• Compile management accounts, including budgets, cash flows, variance analysis, and commentaries.
• Produce financial and management information.
• Maintain the integrity and reliability of the financial data.
• Ensure that month-end cut-offs are compliant in terms of company policies.
• Manage the effective and timely provision of financial, statutory, and sustainability reporting including cash flows, variance analysis, and commentaries.
• Oversee accurate reconciliation of all financial records to enable verification of the validity of transactions and to take appropriate action where required.
• Prepare and complete financial budgets for the dealership in conjunction with departmental managers and other stakeholders.
• Ensure effective and efficient administration of operational costs within budget, identify areas of financial and operational risk, and escalate appropriately.
• Supervise cash management activities.
• Responsible for co-signatory of payments with Dealer Principal by approved policies and procedures.
• Manage and report on progress against the operational budget in liaison with the Dealer Principal.
• Analyse and interpret financial information:
• Complete analysis of financial data to understand and compare business results; interpret and analyse financial data to draw conclusions and trends from the financial analysis.
• Complete profit and loss analysis.
• Complete and update daily cash flow statements to establish working capital requirements.
• Assist in the preparation and timely filing of all internal accounting and financial reports for governmental and regulatory bodies.
• Accurately calculate and process VAT, provisional tax, etc.
• Establish and monitor internal controls.
• Implement corporate governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Manage and control the administration and financial processes within the dealership.
• Conduct reconciliation of vehicles, parts, and service assets, verify against accounting records, and address all anomalies with senior line management.
• Manage supplier and customer relationships; ensuring effective debtors and creditors processes are in place and adhered to.
• Identify opportunities to minimize cost and increase revenue.
• Manage the security of all assets within direct control, i.e. cash, and fixed assets, in line with approved policies, processes, and procedures.
• Attract, retain, appraise, train, coach and develop finance and administration team members.
Qualifications and Experience Minimum Qualifications and Experience needed:
• BCom degree with Accounting NQF7+.
• Recognised Management/ Leadership Diploma or Certificate – an advantage
• 5+ years' accounting/ financial management experience in similar environment
• Relevant experience in the Commercial Vehicle Industry.
Skills and Personal Attributes Skills:
• Communication: Able to communicate professionally at multiple levels in a professional, polite, and rational manner even when under pressure.
• Interpersonal competence; effective at working with people.
• Financial Management and Performance Reporting
• Financial and commercial thinking.
• Financial and Accounting Control
• Sound knowledge and understanding of financial, accounting, and tax concepts, financial statements, trial balance, financial record-keeping process, etc.
• Analysing and reconciling financial information and data, identifying auditing discrepancies and reporting on such, ensuring root cause analysis is carried out and corrective and preventive measures are implemented.
• Problem-solving skills and sound judgment.
• Decision-making and action-orientated.
• Conflict resolution
• People Management and Development skills, including effective delegation ability.
• Time management, including the ability to respond to and resolve queries and issues in the minimum amount of time.
• Able to work independently and under pressure.
• Improvement Orientation
Personal Attributes
• Professional
• High level of detail and accuracy
• Energetic and self-motivated
• Resilient
• Hard-working
• Deadline driven
• Organised and disciplined.
• Someone who upholds professional ethics and values.
• An independent thinker; comfortable taking a stand in the interest of good governance and isn’t easily pressured.
• Must be assertive and mature in outlook.
Also email cv's to mervyn@bonafidehc.co.za
Our Commercial Vehicle dealership client in Pretoria is looking to employ a qualified and experienced Service Manager for their business.
Position Overview
The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.
Specific Role Responsibilities
- Customer focused management • Strong motivational and negotiation skills • Excellent people management skills • Focus on driving performance
Job Description
- Ability to control resources at a level commensurate with profit requirements and enhanced customer relations. • Ability to maximize departmental profitability through the sale of labour and associated products to franchise and non-franchise customers. • Supervision of staff, management of performance, discipline and other staff management related functions. • Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures. • Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales. • Ability to ensure excellence in customer service. • Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales
Qualifications and Experience
- Matric • A minimum of 3-years’ Service Manager’s experience is essential • Qualified Diesel Mechanic Technician • Management Certification will be an added advantage • Truck Product Knowledge a MUST • Valid Driver’s License C1, EC will be an added advantage • Fully computer literate •
Also send cv to mervyn@bonafidehc.co.za
A vacancy exists at our automotive dealer client in Pretoria for an experienced Service Manager.
This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
Position Overview
Specific Role Responsibilities
Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Service Manager include the following tasks:
Drive the achievement of productivity, efficiency, and customer service level index goals and objectives.
Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, the efficiency of the workshop, expense monitoring, and control, etc.
Manage escalated workshop (technical) problems accordingly, including:
Escalation of technical/product-related issues to the BRAND’S H/O.
Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
Ensuring future corrective action plans to address various technical problems are implemented.
Ensure accurate workshop capacity planning according to productive and available staff is done.
Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
Achieve industry-leading standards of customer care, process efficiency, and cost control.
Exceed all targets and labour sales objectives through efficient workshop operations management.
Ensure efficient equipment and asset control, and administration processes.
Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
Responsible for the annual budget of the Service Department.
Manage risk (financial and non–financial) within the department.
Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
Maintain good housekeeping within the department, including ensuring compliance with the BRAND’S CI guidelines within the department.
Manage and improve environmental, health, and safety standards.
Conduct departmental meetings and general aftersales meetings to ensure effective communication.
Manage the training of all service staff.
Lead, manage, attract, retain, appraise and develop staff.
Qualifications and Experience
Minimum Qualifications and Experience needed:
Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
5+years’ Experience as a Service Manager
Recognised Management Diploma or Certificate – an advantage.
Qualified Motor Technician – Mandatory.
Other:
Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
Computer literate
An effective understanding of financial principles, including budgeting and forecasting.
An effective understanding of relevant technology and systems.
An effective understanding of the Environmental and Occupational Health & Safety Acts.
Skills and Personal Attributes
Skills:
Have sound communication skills in English and language commonly spoken in the area (speak & write).
Interpersonal competence; effective at working with people and building relationships.
Technical, mechanical insight, and experience.
Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations, and handling resources in a sustainable manner.
Good financial acumen.
Systems oriented.
People management competence, including performance management and employee development & motivation.
Problem-solving and motor vehicle fault-finding skills.
Delivering results and meeting customer expectations.
Coping with pressure
A team player
Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
Valuing Diversity
Conflict resolution
Personal Attributes
Committed
Initiative
Self-managed and resilient
Adaptability
Someone who values and builds relationships.
Alignment with the brand Service
Also submit cvs to mervyn@bonafidehc.co.za