Our well known automotive vehicle dealer client based in Johannesburg South, Gauteng has an opportunity available for an experienced PARTS SALES EXECUTIVE with stable track record.
N.B. Must have their own Client Base.
Position Overview
Reporting to the Parts Manager, the person in this position will be responsible for achievement of sales targets and ensuring customer satisfaction and service delivery, maintaining and increasing our customer base by visiting distributors, fleet owners, trade outlets and shops, selling parts and accessories.
Specific Role Responsibilities
Duties and Responsibilities:
- Ensure that parts sales budget is achieved through managing and growing a portfolio of customers to increase revenue and parts spend. • Maintain and increase market share within area of responsibility. • Retain existing customers by ensuring customer satisfaction. • Adhere to Company Discount Policy. • Ensure that all documentation is completed in time in a clear and accurate manner • Ensure that all part exchange replacements and reconditioned items schemes are operated according to company policy in this regard. • Ensure regular and helpful contact with all customers. Keep accurate schedule of regular customer visits. • Communicate market opportunities to management and other departments. • Ensure all customer queries are dealt with efficiently and effectively. Ensure all customer issues are reported and resolved. • Ensure all customers are introduced to new policies and promotions. • Ensure regular and helpful contact with all customers and dealership staff. • Ensure all returned parts are properly documented and recorded. • Maintain regular communication with Parts Manager. • Attend to all meetings and training courses when required. • Cooperate with all staff to further the interests of the dealership.
- Parts sales/tele sales experience is in the motor industry is essential. • Matric/ equivalent NQF4 qualification. • A valid drivers license and the ability to competently and legitimately drive. • Fully computer literate/ proficient in MS Office applications (Word and Excel). • Must have excellent verbal communication skills. • Customer and Team Orientation • High product knowledge as well as offering product solutions to customers. • Ability to follow up on all active prospects and update customer data base regularly.
Our well know Commercial Vehicle dealer client in Roodepoort has a vacancy for an experienced Parts Manager.
This position will be suited to an experienced person who will assist the company’s customers in receiving the replacement parts they need. In this position, the candidate will have the responsibility to oversee the entire parts department. This involves managing employees, checking inventory, and ordering new parts when necessary.
The candidate will also directly handle customer service when an issue needs extra support. Our ideal applicant has several years of experience working with auto parts, preferably with some leadership or management experience. The candidate must have strong customer service and communication skills. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing basis.
The candidate for this position will be responsible for managing inventory based on demand and cost targets. They must be able to maintain stock at a level that enables internal servicing and repair departments to complete their work without delay. However, they must also avoid the costs of carrying excessive inventory
Specific Role Responsibilities:
Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Parts Manager include the following tasks:
- Handling and managing customer complaints and issues in a timely manner.
- Ensuring the inventory levels are maintained accurately.
- Make a list of the parts that need to be purchased.
- Selling manufactured parts to the customers.
- Supervising the shipment issues of the parts ordered.
- Managing the team members and delegating tasks to them.
- Overseeing the replacements procedures.
- Looking out for new suppliers offering better quality products.
- Assisting the HR department in hiring new employees.
- Providing training sessions to the new team members.
- Resolving any inconsistencies for all the purchase orders.
- Maintaining a strong relationship with the vendors and suppliers.
- Planning and creating promotional campaigns for parts on sale.
- Ensuring the customers are provided with excellent customer service and satisfaction.
- Preparing monthly and annual sales part reports.
- Adhering to all the rules and regulations of the company.
- Matric
- Management qualification would be advantageous
- 3+ Years’ Experience as a Commercial Vehicle Parts Manager
- Valid Driver’s License
- Computer literate
- Strong Parts Retail experience
- Sound knowledge and understanding of inventory monitoring principles.
- Demonstrate good leadership skills.
- Good oral and written communication skills.
- Ability to maintain a positive working environment.
- Outstanding sales and organizational skills.
- Ability to maintain the store records accurately.
- Ability to demonstrate good administrative skills.
- Ability to offer exceptional customer service.
- A keen eye for details for accuracy.
- Excellent team management abilities.
- Ability to solve problems instantly.
- Quick decision-making skills.
- Good inventory management
Our well known Commercial Vehicle Dealer client based in Rustenburg in currently holds a vacancy for an experienced Truck Sales Manager.
The Truck Sales Manager is fully responsible for the management of the Sales Department maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.
The responsibilities of the Truck Sales Manager include the following tasks:
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organisation to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
- Matric
- Previous Vehicle Sales Manager Experience
- Must have internet leads/ sales experience
- Computer literate
- Multi-tasking ability
- Valid Driver’s License with no endorsements
- Good communication skills
- Strong admin management skills
- A team player
- Reliable
- Must be able to maintain and be a constant high performer
Our well known Commercial Vehicle Dealer client based in Roodepoort in currently holds a vacancy for an experienced Truck Sales Manager.
The Truck Sales Manager is fully responsible for the management of the Sales Department maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.
The responsibilities of the Truck Sales Manager include the following tasks:
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organisation to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
- Matric
- Previous Vehicle Sales Manager Experience
- Must have internet leads/ sales experience
- Computer literate
- Multi-tasking ability
- Valid Driver’s License with no endorsements
- Good communication skills
- Strong admin management skills
- A team player
- Reliable
- Must be able to maintain and be a constant high performer
Our well known Commercial Vehicle dealership client based in Roodepoort has a vacancy for an experienced Service Manager. The position will report to the Dealer Principal (DP) and is responsible for managing a group of qualified technicians, apprentices and clerical staff.
Specific Role Responsibilities The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.
Qualifications and Experience
• Matric
• Qualified Technician (Diesel Trade or related qualification) will be an added advantage.
• Relevant post matric qualification in Management will be an advantage
• Driver’s License code 10 or C1
Skills and Personal Attributes
COMPUTER PACKAGES:• Fully computer literate - Microsoft package
• Experience in automate or Kerridge will be an advantage
KNOWLEDGE AND SKILLS:
• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers
• Supervision of staff, management of performance, discipline and other staff management related functions.
• Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures.
• Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales.
• Ability to ensure excellence in customer service.
BEHAVIOURAL COMPETENCIES
• Customer focused management
• Strong motivational skills
• Excellent negotiation skills
• Excellent people management skills
• Focus on driving performance
also send cv's to mervyn@bonafidehc.co.za
Our well known automotive dealer client based in Klerksdorp current holds a vacancy for qualified Diesel Technician.
Job Description
Purpose
To deliver technical and diagnostic services in order to complete work accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
Adhere to standard operating procedures (SOP’s) within the area of accountability.
Contribute to the development of standard operating procedures and guidelines within the area of accountability.
Escalate unresolved issues to management and process owners.
Identify and develop solutions to improve operational service and quality.
Report on transactional and process activities to enable timely and effective decision making.
Conduct research and gather data to provide information on product defects and submit to the importer/distributer.
Conduct research and gather data to provide input to operational reporting and decision making processes.
Deliver on agreed performance targets according to set procedures and service level agreement.
Draw on own technical knowledge and experience to identify and develop solutions that leads to improved operational service delivery and quality.
Inform and educate customers through the Service Advisor, on technical fault findings and corrective action taken, to ensure retention of existing customers;
increase sales revenue and increase the organisational customer base.
Minimise rate of return to adhere to CSI and OEM/Importer standards.
Provide a fault finding and systems diagnostic service on vehicles
Provide a technical and diagnostic service by utilising modern diagnostic equipment to maximum vehicle service solutions and to interpret findings.
FINANCE
Execute work activities effectively and efficiently in order to maximise financial performance and profitability.
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
Provide service advisors with accurate vehicle health report to enable increase sales revenue.
CLIENT/CUSTOMER
Broaden the understanding of customer service delivery principles and provide specialist support to meet and exceeds customer expectations.
Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional
service delivery.
Ensure customer assets are safeguarded as per company policies and procedures.
Provide specialist advice to customers through the service advisor.
PEOPLE
Attend training initiatives to improve work quality and enhance own skills
Own and live up to company values.
Participate in forums that positively contributes to functional knowledge improvement.
Provide advice and support with the management of change and offer operational support where required.
Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing, learning and integration of own knowledge.
Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster.
GENERIC JOB COMPETENCIES
TECHNICAL COMPETENCIES
Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
Customer Service: Focuses ones efforts on discovering and meeting the customers or clients needs
Fundamental problem solving capability: Ability to analyse elementary and fairly complex situations or problem and takes appropriate action to resolve.
Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
Occupational Health and Safety: To provide for the health and safety of persons at work and for the health and safety of persons in connection with the use of equipment and against hazards to health and safety, arising out of or in
connection with, the activities of persons at work
Product and or Service knowledge: Provide a service or sell a product through an awareness of the product or service. Sharing of product, service and program knowledge.
Reporting and Interpretation: Prepares accurate reports to satisfy reporting requirements, with relevant interpretation of analyses for business users.
Research and Information Gathering: Ability to review and study relevant information from various sources to develop new information; Ability to identify primary and secondary authorities to validate the research
Technical Ability: The ability to apply technical knowledge and skills associated with a particular trade or occupation
Technical Learning: Must be able to demonstrate an eagerness and support for learning, especially in own functional area.
Vehicle Diagnostics and Servicing: This competency creates capability to carry out basic servicing and maintenance of a commercial vehicle, in accordance with relevant roads and traffic authority regulations.
Qualifications and Experience
Minimum Experience
1-2 years experience in a similar environment
Preferred Experience
2-3 years experience in a similar environment
Minimum Qualification
Trade and Occupational Qualifications with NQF Level 05
Qualified Technician
Skills and Personal Attributes
Minimum Requirements
Computer Literacy Proficient.
Industry legislative compliance/ knowledge.
Valid driver's license
Please e-mail cvs to mervyn@bonafidehc.co.za
Our well known Automotive Dealer client based in Cape Town, with an Award Winning Brand loved by all South Africans, has an opportunity available for Superstar Sales People.
ZERO automotive sales experience, uncapped earning potential on commission, limited only by your earning potential.
Requirements:
- Must be Driven, Brave and Fun
- Must have 2 years proven track record of target driven sales experience (have monthly or quarterly targets)
- Must be incentive earner (latest 3 months copies of payslips are required)
- Valid driver’s license
Our heavy vehicle client in Pretoria is looking to employ an experienced Workshop Manager on a 3 months basis.
JOB REQUIREMENTS
The ideal applicant will possess the following:-- A minimum of Grade 12 (Std. 10) or equivalent academic qualification.
- Qualified Diesel Mechanic (other Artisan trade qualifications will also be considered).
- A post matric qualification in the technical / N4 engineering field will be a strong advantage.
- At least 5-8 years working experience in heavy duty vehicle maintenance.
- At least 2 years in a relevant management position.
- Proven track record in vehicle fleet management.
- Assist in managing the Budget.
- Oversee maintenance to the vehicle fleet.
- Manage maintenance of facilities, tools and equipment.
- Control parts, workshop tools and equipment.
- Manage administration functions
- Supervise Workshop Personnel and identify developmental needs.
- Ensure that the Occupational Health and Safety Act Regulations are adhered to in the workshop
- Monitor Asset Register.
- Liaise with Manufacturers and Suppliers to ensure optimal service delivery.
WORKING CONDITIONS
- Will be required to work long and late hours and sometimes over weekends and standby.
KNOWLEDGE
- Knowledge of the bus passenger transport industry.
- Knowledge of the Technical / Engineering practices and procedures as they relate to the operation and maintenance of a large bus fleet.
- Understanding of the bus operations and the inter-relationship with the Technical department.
- Knowledge of the Key financial management Principles & Procedures, especially budget management.
- Knowledge of Human Resources practices and procedures and related legislation.
- Knowledge of the Labour Relations Act and associated company disciplinary and grievance procedures.
- Knowledge of the Occupational Health and Safety Act.
SKILLS
- Good Analytic thinking & problem solving skills.
- Good planning and organizing skills.
- Ability to present and display sound judgement.
- Attention to detail.
- Diagnostic Ability
- Good Verbal / Written Communication skills.
- Good report writing skills
- Good Project Management skills.
- Ability to build relationships with external parties
- Negotiation Skills
- Leadership Skills
- Excellent time management skills.
ATTITUDE/CAPABILITY
- Sharp business acumen
- Must have a hands-on approach
- Results orientation
- Quality orientated
- Service orientated
- Deadline driven
- People orientated
- Assertive
- Profit orientation
- Assertive and not easily swayed
- Willing to work long hours when necessary.
- Attention to detail.
- Decisiveness
- Commitment
- Integrity
- Tolerance for Diversity
- Fairness in handling employees
- Honesty, reliability and punctuality.
- Good work ethics.
- Safety conscious.
- Stress tolerance.
- Ability to work independently.
- Ability to work under pressure.
Job Description
Our motor dealer client in Ekurhuleni is looking to employ an experienced Used Car Manager with a proven track record of selling not less than 20 cars per month.
Purpose
To plan, manage and monitor the implementation of used vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery.
Minimum Experience
3-5 years experience in a similar environment
Minimum Qualification
Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Minimum Requirements
Industry legislative compliance/ knowledge.
Drivers License
Good command of Afrikaans and English etc.
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
Contribute to the development of the appropriate strategy and set target within area of accountability.
Define standard operating procedures (SOP's).
Implement and manage end-to-end processes.
Manage all operational risk and risk mitigation initiatives.
Monitor and report on progress against operational plan and make adjustment where required.
Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
Resolve problems with the necessary discretion and guidelines.
Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act.
Educate customers on products and services, ensuring retention of existing customers thereby improving sales, revenue and customer base.
Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
FINANCE
Manage financial activities in line with approved policies and procedures.
Manage, monitor and report on budget variances and provide solutions.
Ensure that the physical resources and equipment are managed in a manner that enhance cost effective utilisation.
CLIENT/CUSTOMER
Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
Plan, manage and monitor processes to ensure customer service excellence.
Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
PEOPLE
Create an engaging, enabling and productive work climate aligned to the employee value proposition.
Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
Monitor and positively influence and manage change, and offer operational support where required.
Own and live up to company values.
Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
send cv's to mervyn@bonafidehc.co.za
Our well known automotive dealer client based in Mirand has an opportunity available for a NEW VEHICLE SALES MANAGER with a proven track record.
Job Description
The Sales Manager is fully responsible for managing the sales team, maximizing sales and profitability to achieve dealer and manufacturer targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.
Position Overview
The Sales Manager is fully responsible for managing the sales team, maximizing sales and profitability to achieve dealer and manufacturer targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.
Specific Role Responsibilities
Qualifications and Experience
Experience and Knowledge Required:
A minimum of 5 years vehicle sales experience within the motor vehicle industry. Relevant experience in new car sales is essential.
Prior experience in a sales management role; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is preferred.
A previous successful track record in sales is required.
Knowledge & understanding of OEM target management and variable margin programmes required.
Prior experience in Multi vehicle sales sales or similar brand - highly desired.
Sales compliance management experience is required.
Qualifications Required:
Senior Certificate (Grade 12)
A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.
Other Requirements:
Valid, unendorsed drivers license and the ability to competently and legitimately drive.
Computer literate: MS Office and dealer lead management system.
Knowledge of dealership policies and procedures.
Knowledge of competitive motor industry.
Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
Developing the necessary sales organization to meet sales and profitability objectives.
Ensuring optimum stock of vehicles on premises.
Ensuring cost control to budget within the department.
Ensure adequate product display material is available.
Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
Monitor financial performance of sales department weekly.
Ensure that customer complaints are dealt with timeously and effectively.
Ensure that vehicle is delivered according to OEM quality and safety standards.
Ensure that departmental customer satisfaction/ expectation targets are met.
Ensure direct and indirect costs remain within Company prescribed parameters.
Ensure that Sales Executives receive new model launch training.
Establish the staffing levels and the training required to achieve sales objectives.
Ensure that all floorplan activities are monitored.
Ensure stock level is kept within company policy requirements.
Maximize sale of back-end products.
Skills and Personal Attributes
Skills/ Competencies:
Communication (spoken and written business communication).
Interpersonal skills (building rapport Sales management and marketing skills, knowledge and experience in the retail automotive context is necessary.
Business acumen/ commercial astuteness
Relationship management with OEM and other relevant stakeholders.
Customer service management
Personal Attributes:
Professional
Highly results driven and orientated
Highly self-motivated and constantly driven to achieve more.
Highly resilient and able to maintain a positive outlook.
Ethical
Calm under pressure; able to keep emotions under control.
An adapter; someone who can adapt their interpersonal style to suit different people or situations.
A team player
Reliable
Please e-mail cvs to mervyn@bonafidehc.co.za