Job Description Reporting to the Service Manager, this position requires someone who will ensure Customer Satisfaction in the service and repair of motor vehicles in a safe and economical manner
Specific Role Responsibilities; • Repair / service vehicles according to instructions in job cards and in terms of manufacturer’s specifications.
o Service and Maintain the following: Assemble, dismantle, fit, inspect, install, remove and repair mechanical systems, components or sub-components Inspect, replace and top-up vehicle system fluids o Report to Control any additional work required on the vehicle o Report to Control if vehicle will not be ready on time o Obtain authorization before ordering parts, outwork, etc. from Service Advisor and Foreman o Ensure that the daily time ticket and the full story is entered in the job card o Delegate work to helpers / RSAs and check it o Interpret and implement technical service instruction data o Take good care of customer’s car and contents o Ensure that seats covers and floor mats are in the customer vehicles that have been worked on o Train on-the-job and control Apprentices o Ensure up-to-date knowledge of products o Attend manufacturer sponsored courses o Keep work area clean and tidy o Keep all Company tools and plant clean and in good order o Use protective covers on vehicles o Attend safety meetings o Keep own overalls clean and tidy o Sign out and in special tools and materials and ensure that they are used correctly o Assist with the reception and delivery of goods o Perform any other duty which may be required from time to time
Qualifications and Experience
• Must have at least a minimum of Grade 12
• Must be a qualified diesel technician- Trade Test • Valid Driver’s License (code 10 minimum)
Skills and Personal Attributes
• Attention to details • Ability to work under pressure • Good customer orientation • Good team player
N.B. (Only candidates that meet the criteria will be shortlisted and contacted)
N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
- Matric
- Previous Sales Experience
- Valid driver’s license
- Computer literate
- Good communication skills
Knowledge
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Skills
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Attitude · Ethical · Integrity · Confidential · Drive and motivation · Quality oriented · Results Oriented · Deadline driven · Attention to detail · Accuracy · Pro-active · Committed · Ability to work under pressure and long hours when necessary |
- Previous Managerial experience, required
- Valid Driver’s License
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
- Matric
- Previous Sales Experience
- Valid driver’s license
- Computer literate
- Good communication skills
- Matric or equivalent qualification
- Relevant certificate or diploma in Finance / Accounting / Secretarial will be an advantage
- Fluency in MS Office 2000 (including but not limited to Word, Excel and Power point)
- At least 7-8 years relevant secretarial / admin experience in a senior manager or executive’s office
- Fluency in English
- General control of office regarding cleanliness, admin duties and efficient functioning.
- Prepare agendas and attend to all meeting arrangements (contact and virtual meetings) including setting up dates and times for meetings, issuing of electronic invites and virtual meeting links and liaising with attendees on availability and attendance.
- Attend meetings and take, type and circulate minutes of meetings.
- Transcribing recordings of meetings.
- Preparing documents/files required by executives for meetings.
- General typing of reports, e-mails, letters etc.
- Maintain executive schedules/diaries and plan and schedule meetings, appointments, management/ booking of meeting rooms, setting up of meeting rooms/boardroom and auditorium for meetings.
- Liaise with directors, executives, managers, employees, customers and suppliers and other stakeholders including industry associations such as SABOA, COBEO, SARPBAC, BIRF.
- Receive and screen phone calls and dealing with queries and complaints.
- Receive visitors and accompanying them to meeting venues and provide general support to visitors.
- Assist on switchboard and reception (when necessary), and other secretarial and admin tasks.
- Maintain various management control and statistical registers and managing deadlines for submissions.
- Perform basic data analysis to extract trends.
- Handle confidential company documents and information ensuring that it remains secure.
- Maintain contact lists (internal and external).
- Prepare payment requisitions and liaising with Accounts regarding payments of accounts.
- Assist with Board resolution, minutes and distribution.
- Monitor office supplies and control stationery / photocopier toner / paper and functioning.
- Maintain electronic and paper records and comprehensive filing systems and archives
- Conduct research and prepare presentations or reports as assigned.
- Statistic related to management accounts and cost control.
- Printing and compiling document packs for CCMA cases /lawyers /meetings.
- Draft staff notices and letters and reports
- Any other duties associated with a secretarial and administrative positions
- Normal company conditions of employment apply.
| Good interpersonal skills · Ability to manage multiple reporting lines · Have good work ethics · Drive and motivation · Quality oriented · Ability to work and stay calm and focussed under pressure · Attention to detail and accuracy in work output · Ethical · Confidentiality · Accuracy · Reliability · Results orientation · Stress tolerant · Pro-active/ good planning · Fairness in dealing with people · Working to deadlines · Willingness to work long and extended hours |
- Who has experience in the auction/vehicle sales environment
- Strong dealership management or general management experience
- Computer Literate
- Ability To Network
- Used Vehicle Experience – Min 5 Years
- Local / knowledge of the area
