This position will be suited to an experienced person who has excellent vehicle diagnostic and fault-finding skills and the ability to ensure that repairs are performed correctly and efficiently and that the service department maintains a consistently high level of customer satisfaction.
To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.
Position Overview:
Qualifications and Experience:
Minimum Qualifications and Experience needed: • Matric
• Qualified Technician
Skills and Personal Attributes: Minimum requirement: • Multi-tasking ability • Valid Driver’s License with no endorsements • Good communication skills • Excellent vehicle diagnostic and fault-finding skills
Also submit cv's to mervyn@bonafidehc.co.za
- Previous experience as a Bookkeeper in the Commercial Vehicle Industry, required
- Certificate in Bookkeeping or Accounting (or relevant equivalent NQF5+ qualification) is preferred.
- Qualification in Finances, advantageous.
- Prepare, report and consolidate financial statements:
- Control fixed assets and follow up on outstanding vehicle debtors:
- Assist FM/DP with management of daily, operating and annual financial reports, meeting applicable timelines.
- Handle insurance administration including investigation of insurance claims, responsible for 3rd party payments, and accurate recovery of excesses.
- Reconcile stock:
- Prepare audit schedules for auditors and assist them in finalising audits.
- Process credit notes, do warranty recon and follow up on variances.
- Calculate and submit monthly VAT Recon.
- Review FSP calculations
- Cash Management
- Maintain good housekeeping within department in terms of ensuring that financial documents and records are filed and archived for easy accessibility.
- Ensure that the correct accounting policies and procedures are followed at all times.
- Senior Certificate with Mathematics and Accounting is minimum.
- Certificate in Bookkeeping or Accounting (or relevant equivalent NQF5+ qualification) is preferred.
- Qualification in Finances, advantageous.
- 3+ years' accounting experience in a similar environment.
- Relevant accounting/ finance experience within the motor industry at dealership level is highly desired and would give a candidate an advantage.
- A working knowledge of the NCA, CRA, FICA, FAIS and other legislation and frameworks relevant to the retail motor industry.
- Knowledge and ability to use relevant DMS functions (Automate) is an advantage.
- Communication: Able to communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure.
- Interpersonal competence; effective at working with people.
- Financial Accounting
- Competent application of accounting fundamentals and principles.
- Financial and Accounting Controls experience
- Financial and commercial acumen/ thinking
- Sound knowledge and understanding of accounting and tax concepts, financial statements, trial balance, financial recordkeeping process and books or accounts of the company.
- Interrogates transaction initiating information or data, and understands, records or enters transactions on to the system.
- Analyses and reconciles financial information and data, resolves accounting issues, and reports on such.
- Compiling and presenting reports.
- Planning and organising
- Problem-solving and judgement skills
- Decision making and action orientated.
- Conflict handling
- Time management, including the ability to respond to and resolve queries and issues in the minimum amount of time.
- Able to work independently and under pressure.
- Professional
- High level of detail and accuracy
- Energetic and self-motivated
- Resilient and hard working
- Deadline driven
- Systematic and methodical
- Empathetic when dealing with personnel matters.
- Someone who upholds professional ethics and values.
- Must be assertive and comfortable to share views and ideas in the interest of good financial management of the business.
- Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
- Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
- People Management.
- Supervision of staff, management of performance, discipline and other staff management related functions.
- Ability to ensure Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.
- Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.
- Ability to ensure excellence in customer service.
- Ability to maintan effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
- Ability to maintain service core process.
- Custodian of the Service department.
- Cross functional team player.
- Ensure adherence to the Franchise Agreement.
- To adhere to workshop policies and procedures.
- To adhere to FIC and FAIMS policies.
- To take personal responsibilities in complying with Motus policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.
- Adhering to Occupational and Safety regulations.
- Matric
- Qualified Diesel Technician
- Relevant post matric qualification in Management will be an advantage
- A minimum of 10 years’ relevant technical commercial vehicle industry experience is essential.
- A minimum of 5 years of relevant workshop management experience in the commercial vehicle industry.
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Fully computer literate
- An effective understanding of financial principles, including budgeting and forecasting.
- An effective understanding of relevant technology and systems.
- An effective understanding of the Environmental and Occupational Health & Safety Acts.
- Have sound communication skills in English and language commonly spoken in the area (speak & write).
- Interpersonal competence; effective at working with people and building relationships.
- Technical, mechanical insight and experience.
- Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.
- Good financial acumen.
- Systems oriented.
- People management competence, including performance management and employee development & motivation.
- Problem solving and motor vehicle fault finding skills.
- Delivering results and meeting customer expectations.
- Coping with pressure
- A team player
- Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
- Valuing Diversity
- Conflict resolution
- Committed
- Initiative
- Self-managed and resilient
- Adaptability
- Someone who values and builds relationships.
- Alignment with the brand; acts as an ambassador for the brand and passionate about the products.
Our well know Transport Company client based in Lindbro Park, Sandton has an opportunity for an EE experienced Female Remuneration Manager.
JOB REQUIREMENTS
The ideal applicant will possess the following:-
- Tertiary qualification and/ or relevant payroll related qualification.
- 10 years relevant Payroll management experience of which at least 3 must be in a managerial payroll role.
- Advanced Payroll tax knowledge and experience.
-
Solid financial and accounting acumen.
-
Extensive knowledge / hands-on experience of Payroll and Time & Attendance systems (Unique/Payspace payroll experience at parameter level is a prerequisite).
- In-depth knowledge of the relevant Labour laws i.e. LRA, BCEA, COIDA, OSHA, POPI, INCOME TAX ACT, Wage Determination Act, as well as Bargaining Council Agreements and Payroll best practices.
- Code 08 (EB) drivers’ license.
- Advanced MS Office, particularly Excel.
- Excellent written, verbal and organizational skills.
- Detail oriented, able to multitask and meet deadlines.
JOB OUTPUTS JOB OUTPUTS
Essential Duties and Responsibilities, including, but not limited to:- Maximising the effectiveness and efficiency of payroll processing, procedures and controls,
- Regularly monitor and assess/audit integrity of payroll systems/rules/calculations and application of legislation.
- Conduct Payroll reviews and ensure accuracy of input and payments.
- Implementation of remuneration policy, philosophy and practices.
- Leading and managing the payroll team.
- End-of-months and end-of-year and end-of-tax year payroll reporting, including financial reporting, provisions and reconciliations.
- Develop, implement, mentor and train by continuously improving and writing payroll policies, procedures and administrative processes as well as internal workflows and processes.
- Compiling and managing a departmental budget and monitoring against actuals.
- Management of the Payroll and Time & Attendance systems and interfaces to and from systems.
- Ensure compliance of recordkeeping and data processing procedures.
- Develop and maintain sound communication and relationships with internal as well as external stakeholders.
- Ensure all deadlines are met according to year plan and legal prescriptions, at agreed set dates, standards and levels of accuracy.
- Ensure legal compliance on all aspects of the payroll functions.
- Develop and participate in strategy setting and specific Payroll projects.
- Compile risk assessment in the departments and implementing solution to mitigate risk.
WORKING CONDITIONS
Normal working conditions and benefits as applicable to the seniority of the position.COMPETENCIES
KNOWLEDGE- Knowledge of the bus passenger industry an advantage. - Detailed knowledge of Wage Determination Act 452, BCEA, LRA, POPIA, INCOME TAX, COID, UIF and other Payroll relevant legislation. - Knowledge of calculation and taxation of Service Vehicles and Car allowances, payments of Lump sums and applications for Tax Directives, Accounting interfaces, etc. - Detailed knowledge of collective agreements - Sound knowledge of Payroll and T&A systems, Payroll Accounting processes, Reconciliations and Individual Income Tax calculations and applications. - Good understanding of inter-relatedness/dependence of HR systems. |
SKILLS- Good oral and written communication skills. - Good report writing and presentation skills. - Good accounting skills - Good analytical and conception skills. - Systematic and methodical thinking. - Excellent interpersonal skills. - Computer literacy: Advanced Word, Excel & Power Point. - Leadership skills. - Good planning and organizational skills. - Excellent Time management skills. - Ability to develop training material and to teach, develop and up skill employees and stake holders. - Excellent experience in manual as well as computerized systems to develop, implement and maintain. |
ATTITUDE/CAPABILITY - Self-motivated & independent. - Integrity. - Impartial and objective. - Honest, dependable and ethical. - Time conscious. - Accurate and quality orientated. - Patient in dealing with people. - Extreme attention to detail. - Ability to work under extreme pressure and to handle stress effectively. - Conscientious (weighs the impact of decisions). - Deadline driven and hands-on approach. - Willing to work extended hours in order to meet strict deadlines and to set an example. - Ability to identify problem areas and has a positive solution seeking attitude. - Assertive and decisive. |
- Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
- Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
- People Management.
- Supervision of staff, management of performance, discipline and other staff management related functions.
- Ability to ensure Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.
- Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.
- Ability to ensure excellence in customer service.
- Ability to maintan effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
- Ability to maintain service core process.
- Custodian of the Service department.
- Cross functional team player.
- Ensure adherence to the Franchise Agreement.
- To adhere to workshop policies and procedures.
- To adhere to FIC and FAIMS policies.
- To take personal responsibilities in complying with Motus policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.
- Adhering to Occupational and Safety regulations.
- Matric
- Qualified Diesel Technician
- Relevant post matric qualification in Management will be an advantage
- A minimum of 10 years’ relevant technical commercial vehicle industry experience is essential.
- A minimum of 5 years of relevant workshop management experience in the commercial vehicle industry.
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Fully computer literate
- An effective understanding of financial principles, including budgeting and forecasting.
- An effective understanding of relevant technology and systems.
- An effective understanding of the Environmental and Occupational Health & Safety Acts.
- Have sound communication skills in English and language commonly spoken in the area (speak & write).
- Interpersonal competence; effective at working with people and building relationships.
- Technical, mechanical insight and experience.
- Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.
- Good financial acumen.
- Systems oriented.
- People management competence, including performance management and employee development & motivation.
- Problem solving and motor vehicle fault finding skills.
- Delivering results and meeting customer expectations.
- Coping with pressure
- A team player
- Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
- Valuing Diversity
- Conflict resolution
- Committed
- Initiative
- Self-managed and resilient
- Adaptability
- Someone who values and builds relationships.
- Alignment with the brand; acts as an ambassador for the brand and passionate about the products.
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organization to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
- Matric
- Previous New Vehicle Sales Manager Experience
- Must have internet leads/ sales experience
- Computer literate
- Multi-tasking ability
- Valid Driver’s License with no endorsements
- Good communication skills
- Strong admin management skills
- A team player
- Reliable
- Must be able to maintain and be a constant high performer
- Interviewing staff and managers to assess training needs
- Designing training curriculum
- Organizing in-house and offsite activities, like presentations, job simulations and role-playing exercises
- Interview staff and managers to assess training needs
- Design training curriculum
- Organize in-house and offsite activities, like presentations, job simulations and role-playing exercises
- Manage employees’ subscriptions to conferences and e-learning courses
- Order instructional material (e.g. ebooks and manuals)
- Discuss career-pathing opportunities with managers
- Enrich courses with visual aids to engage trainees
- Measure outcomes from trainings
- Research and recommend learning equipment (e.g. platforms and projectors)
- Calculate and report on training costs
- Ensure new hires undertake mandatory trainings on health and safety practices
- Previous experience as a Training Facilitator, Training Coordinator similar role
- Hands-on experience with Learning Management Software (LMS)
- Knowledge of traditional and modern educational techniques
- Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
- Familiarity with Talent Management and career paths
- Excellent communication and organizational skills
- Degree in Education, Human Resources Management, Organizational Psychology or relevant field
- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximize customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answer phones, and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
- Matric
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
- Highly self-motivated, energetic and able to maintain a positive outlook.
- Ethical
- Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- A team player
- Reliable
- Results driven and customer orientated
