Our truck workshop in Worcester currently holds a vacancy for a Supervisor: Foreman.
This position will be suited to an experienced person who can ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains consistently high customer satisfaction.
To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.
Specific Role Responsibilities Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Foreman include the following tasks:
• Recruits hire and motivate qualified service technicians.
• Assists technicians in developing their skills.
• Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor and dispatcher when necessary.
• Attends manager's meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a safe work environment.
• Maintains professional appearance.
• Other tasks as assigned.
Qualifications and Experience Minimum Qualifications and Experience needed:
• Qualified Diesel Technician
• Must have workshop Foreman experience
• Mercedes Benz, Freightliner, Fuso, UD, Volvo etc. brand (Commercial Vehicles) Experience advantageous
Skills and Personal Attributes • Skills:
o Have sound communication skills in English and language commonly spoken in the area (speak & write).
o Interpersonal competence; effective at working with people, building team spirit, reconciling conflict, listening, and supporting others.
o Professional and technical expertise in vehicle service and repair maintenance.
o Problem-solving and motor vehicle fault-finding skills.
o Planning and organising
o Supervising and leading; providing team members with clear direction, motivating and empowering others, providing people with development opportunities, and setting appropriate standards of behaviour.
o Delivering results and meeting customer expectations.
o Following instructions and processes; appropriately follows instructions from others without unnecessarily challenging authority; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal and technical obligations and safety requirements of the role.
o Coping with pressure and setbacks.
o A team player
o Decision-making and action orientated.
o A developing understanding of the commercial factors of managing a successful business operation.
o Valuing Diversity
Personal Attributes
o Initiative
o Perseverance
o Adaptability
o Someone who values and builds relationships.
o Alignment with the brand.
o Positive thinking
Policy
Also forward cv's to mervyn@bonafidehc.co.za
A vacancy for exists for a Used Vehicle Sales Manager with a proven track record at our automotive dealership client in Pietermaritzburg.
Job Description
The Used Vehicle Sales Manager is fully responsible for the management of the Used Vehicle department, maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.
Position Overview
Specific Role Responsibilities:
The responsibilities of a Used Vehicle Sales Manager include the following tasks:
Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast. Developing the necessary sales organization to meet sales and profitability objectives. Ensuring optimum stock of vehicles on premises. Ensuring cost control to budget within the department. Ensure adequate product display material is available. Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability. Monitor financial performance of sales department weekly. Ensure that customer complaints are dealt with timeously and effectively. Ensure that departmental customer satisfaction/ expectation targets are met. Ensure direct and indirect costs remain within Company prescribed parameters. Establish the staffing levels and the training required to achieve sales objectives. Ensure that all floorplan activities are monitored. Ensure stock level is kept within company policy requirements. Maximize sale of back-end products.
Qualifications and Experience
Minimum Qualifications and Experience needed:
Matric Previous Vehicle Sales Manager Experience Must have internet leads/ sales experience
Skills and Personal Attributes
Minimum requirement: Computer literate Multi-tasking ability Valid Driver’s License with no endorsements
Good communication skills Strong admin management skills
A team player Reliable
Must be able to maintain and be a constant high performer
Also email cv's to mervyn@bonafidehc.co.za
Our well-known automotive dealership client based in Randburg is looking to employ Sales Executives with a proven track record.
Purpose of the role:
The core purpose of this position is to meet and exceed targets and customer expectations
at every phase of the selling process. To be successful in the role, you would have a passion for the business, up to date product knowledge, have the ability to follow up on leads and have an excellent closing ratio. You will have a professional personal image and will have a drive to meet targets in terms of units, profit and CSI/CCS targets.
Key deliverables and outputs:
o Utilise the lead management system and web-based initiatives, use various methods of researching markets and gathering sales leads and follow up and pursue sales leads.
o Make contact with existing or potential customers on the telephone, build a positive relationship with
existing or potential customers, and create customer interest in the products and services.
o Negotiate the sale, handle objections and close the sale.
o Manage the trade-in.
o Use the correct sales administration procedures after the customer has signed the offer to purchase.
o Ensure that the pre-delivery inspection process has been followed correctly, do own quality check to ensure the car is clean and deliver the vehicle to the customer.
o Develop sound relationships with the manufacturer’s representatives and keep up to date with all
manufacturer programs.
o Maintain effective oral and written communications with customers and work colleagues.
o Create and maintain professional working relationships.
o Protect the company against risk.
Level of Decision-Making
Academic qualifications
o Matric Certificate
o Unendorsed driver’s license
o A marketing or finance diploma/degree will be an advantage
Requirements:
Proven track record of sales
Valid drivers
Grade 12 or tertiary education.
Team player.
Willingness to work flexible hours/overtime
o Work Experience in a Dealership is essential
Knowledge and Skills
o Excellent selling skills
Behavioural Attributes
o Driving skills
o Persuasive communication style
o Ability to work without close supervision
o Attention to detail
o Time management
Also e-mail cvs to mervyn@bonafidehc.co.za
Our well-known automotive dealership client based in Vereeniging is looking to employ a Used Light Commercial Vehicle Sales Executive, with a proven track record.
Purpose of the role:
The core purpose of this position is to meet and exceed targets and customer expectations
at every phase of the selling process. To be successful in the role, you would have a passion for the business, up to date product knowledge, have the ability to follow up on leads and have an excellent closing ratio. You will have a professional personal image and will have a drive to meet targets in terms of units, profit and CSI/CCS targets.
Key deliverables and outputs:
o Utilise the lead management system and web-based initiatives, use various methods of researching markets and gathering sales leads and follow up and pursue sales leads.
o Make contact with existing or potential customers on the telephone, build a positive relationship with
existing or potential customers, and create customer interest in the products and services.
o Negotiate the sale, handle objections and close the sale.
o Manage the trade-in.
o Use the correct sales administration procedures after the customer has signed the offer to purchase.
o Ensure that the pre-delivery inspection process has been followed correctly, do own quality check to ensure the car is clean and deliver the vehicle to the customer.
o Develop sound relationships with the manufacturer’s representatives and keep up to date with all
manufacturer programs.
o Maintain effective oral and written communications with customers and work colleagues.
o Create and maintain professional working relationships.
o Protect the company against risk.
Level of Decision-Making
Academic qualifications
o Matric Certificate
o Unendorsed driver’s license
o A marketing or finance diploma/degree will be an advantage
Requirements:
Proven track record of sales
Valid drivers
Grade 12 or tertiary education.
Team player.
Willingness to work flexible hours/overtime
o Work Experience in a Dealership is essential
Knowledge and Skills
o Excellent selling skills
Behavioural Attributes
o Driving skills
o Persuasive communication style
o Ability to work without close supervision
o Attention to detail
o Time management
Also e-mail cv to mervyn@bonafidehc.co.za
Our automotive dealer client based in Ekurhuleni is looking to employ qualified and experienced BMW Technician.
This position will be suited to an experienced person who can inspect, maintain, and repair vehicles. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing basis.
To diagnose and repair faults, and conduct vehicle services according to prescribed standards of the OEM. Deliver high-quality technical expertise to satisfy customers and honour organisational service delivery values.
Position Overview
The responsibilities of a technician include the following tasks:
Carry out diagnostic work and support mechanics as set out by the Foreman.
Carry out fault diagnosis to aid and speed up Vehicle servicing.
Take steps to ensure servicing of Vehicles remain within the targeted percentages of the manufacturers’ time.
Discuss matters with service advisors and customers as required and provide coherent explanations.
Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
Ensure vehicles are returned to the customer after service in a neat and clean condition.
Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
Admin functions:
Complete forms and documentation included in the company’s service routine.
Draft and prepare any reports required.
Mentor apprentices, sign off logbooks, and evaluate their technical ability (if applicable)
Ensure effective communication with team members and colleagues across departments, with customers, and service providers.
Participate in marketing campaigns when required for the furtherance of the business.
Any other duties as may reasonably be required.
Qualifications and Experience
Minimum requirement:
Must be a qualified BMW Technician
Valid driver’s license
Skills and Personal Attributes
Minimum requirement:
Excellent vehicle diagnostic and fault-finding skills
Work under high pressure
Multi-tasking ability
Also e-mail cv t mervyn@bonafidehc.co.za
Our well known automotive vehicle dealer client based in Ekurhuleni is looking to employ an experienced customer driven Service Advisor with BMW experience.
The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.
The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.
The responsibilities of a Service Advisor include the following tasks:
- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
Maximize customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answer phones, and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- Must have BMW experience
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.
Skills and Personal Attributes
Minimum requirement:
- Highly self-motivated, energetic and able to maintain a positive outlook.
- Ethical
- Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- A team player
- Reliable
- Results driven and customer orientated
Also email cv to mervyn@bonafidehc.co.za
N.B. (Only candidates that meet the criteria will be shortlisted and contacted)
N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)
A vacancy exists for a Diagnostic/Master Technician at our automotive dealer client in Edenvale.
Job Description
To Diagnose faults, repair and conduct set vehicle services vehicles according to prescribed standards of the Brand of South Africa Deliver high quality technical expertise to satisfy customers and honor Distributor Service delivery values. Adhere to Company’s and bran South Africa policies, procedures, expectations regarding your position as Diagnostic/Master Technician.
Specific Role Responsibilities
• To carry out diagnostic work and support mechanics as set out by the Foreman to carry out fault diagnosis to aid and speed vehicle servicing • To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time • To discuss matters with service advisors and customers as required and provide lucid explanations • To ensure standards maintained with vehicle care and safety whilst performing functions • To ensure vehicles are returned to the customer after service in a neat and clean condition • To recommend purchase of capital equipment Admin functions: • To complete forms and documentation included in the company's service routine • To draft and prepare any reports required • Mentor apprentices, sign off logbooks and evaluate their technical ability. • Ensure effective communication with staff, across departments, with customers and service providers Willingness to participate in marketing campaigns when required for the furtherance of the business.
Qualifications and Experience
• Grade 12 • N6 trade certificate or Olifantsfontein motor mechanic trade papers or must be qualified on the CBMT level system • The following qualifications will be advantageous: • Health and safety related qualification.
Skills and Personal Attributes
• Mechanical insight. • OEM required technical training course successfully mastered, Porsche, BMW or Mercedes training is also acceptable. • Problem solving and motor vehicle fault finding skills. Mental alertness. • Meticulous. • Team player and Interpersonal competence. Customer orientated. • Decision making and action orientated. • Need excellent - Fix right first time track record. • Knowledge of German OEM SA operating computer programs ODIS, Elsapro. • Be able to use Manufacturer diagnostic equipment / computer (Vas Machines) 2 - 3 Year technician experience • German vehicle product training. • Have sound English communication and writing skills to accurately record findings and work on job cards. • Need computer skills.
Also e-mail cv to mervyn@bonafidehc.co.zaOur well-known automotive dealership client based in Vereeniging is looking to employ a New Car Sales Executive, with a proven track record.
Purpose of the role:
The core purpose of this position is to meet and exceed targets and customer expectations
at every phase of the selling process. To be successful in the role, you would have a passion for the business, up to date product knowledge, have the ability to follow up on leads and have an excellent closing ratio. You will have a professional personal image and will have a drive to meet targets in terms of units, profit and CSI/CCS targets.
Key deliverables and outputs:
o Utilise the lead management system and web-based initiatives, use various methods of researching markets and gathering sales leads and follow up and pursue sales leads.
o Make contact with existing or potential customers on the telephone, build a positive relationship with
existing or potential customers, and create customer interest in the products and services.
o Negotiate the sale, handle objections and close the sale.
o Manage the trade-in.
o Use the correct sales administration procedures after the customer has signed the offer to purchase.
o Ensure that the pre-delivery inspection process has been followed correctly, do own quality check to ensure the car is clean and deliver the vehicle to the customer.
o Develop sound relationships with the manufacturer’s representatives and keep up to date with all
manufacturer programs.
o Maintain effective oral and written communications with customers and work colleagues.
o Create and maintain professional working relationships.
o Protect the company against risk.
Level of Decision-Making
Academic qualifications
o Matric Certificate
o Unendorsed driver’s license
o A marketing or finance diploma/degree will be an advantage
Requirements:
Proven track record of sales
Valid drivers
Grade 12 or tertiary education.
Team player.
Willingness to work flexible hours/overtime
o Work Experience in a Dealership is essential
Knowledge and Skills
o Excellent selling skills
Behavioural Attributes
o Driving skills
o Persuasive communication style
o Ability to work without close supervision
o Attention to detail
o Time management
Also e-mail cv to mervyn@bonafidehc.co.za
Our well know automotive dealer client based in Northcliff currently holds a vacancy for a Used Vehicle Sales Executive, with a proven track record.
PURPOSE OF JOB:
- To ensure maximum units are sold each month with maximum profit.
- The outcome of performing the duties below will be considered successful under the following conditions:
- Customer Satisfaction (QCSI).
- Generate profitable business in terms of set targets/budget/forecasts.
- Understand and meet/exceed client expectations/needs/requirements.
- Targets reached.
- Benchmarked to other dealerships.
MAIN JOB FUNCTIONS:
- Attend to customer queries and complaints proactively.
- Attending to customers on the showroom floor and attend to general telephone queries, timeously.
- Support existing clients with service-related requirements.
- Do administration timeously and accurately, meet deadlines.
- Follow up on referrals.
- Prepare and get vehicles ready for delivery timeously.
- New and Used motor vehicles.
- Conduct after sales service.
- Conduct demonstrations, client feedback.
- Prospect new customers.
- Cross departmental disciplines.
Also send cv to mervyn@bonafidehc.co.za
Our premium brand motor dealership client has a vacancy available for a target driven
New Vehicle Manager.
MAIN PURPOSE OF JOB:
• The main purpose of this position is to run a well-organized and profitable used car department.
• The above outcome will be considered successful under the following conditions:
• Professional, knowledgeable, and competent staff.
• Timeous service, meeting / exceeding client requirement / expectations.
• Follow up systems and processes.
• Profitable business, i.e., target within budget.
• Harmonious relationship between departments.
RELATIONSHIPS AND PERSONAL ACTIVITIES:
• Directly responsible to: Dealer Principal.
• Responsible for: Sales Staff, Drivers, and Cleaners.
• Relationships with: Other company managers, Service Manager, Sales Managers, Financial Manager, Parts Manager, Manufacturer, Suppliers.
LIMITS OF AUTHORITY:
• Operational: Authorization to order vehicles or purchase/trade-in vehicles within agreed targets and forecasts.
• Authority to proceed on credits sales applications and determine discounts within agreed limits.
MAIN JOB FUNCTIONS:
• Conduct sales meetings, by ensuring that relevant information is available on which business decisions are/will be taken, giving feedback on current performances and targets, allowing all staff to give input in matters, discuss CSI results and action.
• Control all costs as per budget.
• Control debtors by achieving set turnaround time.
• Do financial, productivity and sales reporting, accurately, timeously in order achieve expected norms and standards.
• Manage business activities by hands-on interactive processes, by being knowledgeable regarding all business activities, issues, and problems in the department; proactively solving problems where needed, evaluating productivity measures.
• Manage human resources by attracting, developing, and retaining competent employees, ensuring that staff issues are proactively dealt with.
• All facilities operate in terms of risk management standards, by doing physical checks.
• Ensuring that sales executives are competent and that they receive appropriate training, when needed.
• Creating marketing awareness for the sales area, utilizing customer feedback, direct sales, CSI summary, increased brand awareness, and marketing meets target market, in line with manufacturers marketing approach.
• Managing Lost Leads.
EXPERIENCE, QUALIFICATIONS AND TRAINING:
• Management and marketing skills, knowledge, and experience.
• Ability to manage and administer a department, to provide organization systems and leadership.
• Up-to-date knowledge of vehicle legislation and of trade practices.
• Able to motivate a sales team to achieve objectives
Also email cv's to mervyn@bonafidehc.co.za