Our well known Commercial dealer client based in Rustenburg currently holds a vacancy experienced COMMERCIAL VEHICLE SALES EXECUTIVES with a proven track record.
Must have Commercial Vehicle Sales Executives with minimum of 3 years sales experience.
This position will be suited to an experienced person who has the ability to attract clients; provide excellent customer service and maintain high levels of sales on an ongoing basis.
The candidate for this position will be responsible for selling Commercial Vehicles for personal and commercial use. Their duties include meeting with customers to discuss their needs, promoting sales offers at their dealership, and participating in test drives with interested customers. Sales executives are responsible for making customers feel welcome and supported through the car-purchasing process.
Specific Role Responsibilities:
Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Commercial Vehicle Sales Executive include the following tasks:
Greet customers arriving at the dealership
Showcase the dealership’s vehicles and explain their features and warranties to customers
Answer customer questions about cars, and the purchase process
Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
Negotiate Vehicle prices and trade-in values for customers’ vehicles
Coordinate with the finance department to determine each customer’s financing and ownership options
Contact past customers to ensure they are satisfied with their vehicles
Qualifications and Experience:
Minimum Qualifications and Experience needed:
Matric
Previous Commercial Sales Experience
Skills and Personal Attributes:
Minimum requirement:
Valid driver’s license
Computer literate
Good communication skills
Also send cvs to mervyn@bonafidehc.co.za
Our well known passenger dealer client based in Potchefstroom is looking to employ a qualified Diagnostic Technician.
This position will be suited to an experienced person who has excellent vehicle diagnostic and fault-finding skills and the ability to ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.
Position Overview:
Qualifications and Experience:
Minimum Qualifications and Experience needed:
- Matric
- Certified Diagnostic Technician
Skills and Personal Attributes:
Minimum requirement:
- Multi-tasking ability
- Valid Driver’s License with no endorsements
- Good communication skills
- Excellent vehicle diagnostic and fault-finding skills
Also e-mail cvs to mervyn@bonafidehc.co.za
Our well known automotive dealer client based in Johannesburg is looking to employ a Certified Mahindra Master Technician.
This position will be suited to an experienced person who has excellent vehicle diagnostic and fault-finding skills and the ability to ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.
Position Overview:
Qualifications and Experience:
Minimum Qualifications and Experience needed:
- Matric
- Certified Mahindra Master Technician
Skills and Personal Attributes:
Minimum requirement:
- Multi-tasking ability
- Valid Driver’s License with no endorsements
- Good communication skills
- Excellent vehicle diagnostic and fault-finding skills
Also submit cvs to mervyn@bonafidehc.co.za
Our well known automotive dealer client in Pinetown currently holds a vacancy for an Administrator: Warranty Clerk.
The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is delivered to customers.
The successful candidate will have to prepare, review and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements.
Position Overview:
Loading of all warranty claims on system
Control over warranty claim store.
Warranty audits
Warranty parts disposal with RSM
Warranty claims, payment follow up
Qualifications and Experience:
Minimum requirement:
Senior Certificate (Grade 12)
A minimum of 2-3 years in the automotive service industry. Prior experience in a technical role or as a service advisor and/or Warranty Clerk would be ideal.
Basic technical understanding and background are essential.
Direct experience as a Warranty/Costing Clerk
Relevant OEM experience is highly desired.
Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
Computer literate
Knowledge of dealership policies and procedures is essential.
Knowledge of competitive motor industry.
Knowledge of relevant operating systems would be an advantage.
Multilingual with languages generally spoken across the area and customer base is necessary.
General understanding of mechanical/technical terms is essential.
Basic knowledge of accounting practices is highly desired.
Skills and Personal Attributes:
Minimum Skills requirement:
Communication skills in English (read, write & speak) and other primary languages spoken in the area.
Interpersonal ability; working with people, relating to others.
Listening
Customer orientation
Planning and organizing; monitoring performance and output against expectations/ targets/ deadlines.
Administration
Initiative and problem-solving abilities
Persuading and Influencing
Delivering results
Financial literacy: able to understand relevant financial concepts and do relevant calculations.
Coping with pressure and setbacks; able to work productively in a highly pressurized environment.
Personal Attributes:
Highly self-motivated, energetic and able to maintain a positive outlook.
Diplomatic
Self-confident
Determined and resilient
Ethical
A curious, quick learner:
Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
Calm; able to keep emotions under control.
An adapter; someone who can adapt their interpersonal style to suit different people or situations.
A team player
Reliable
Results driven and customer orientated
Also submit cvs to mervyn@bonafidehc.co.za
Our well known automotive vehicle dealer client based in Pinetown is looking to employ an experienced customer service driven Service Advisor.
The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.
The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.
The responsibilities of a Service Advisor include the following tasks:
- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximize customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answer phones, and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.
Skills and Personal Attributes
Minimum requirement:
- Highly self-motivated, energetic and able to maintain a positive outlook.
- Ethical
- Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- A team player
- Reliable
- Results driven and customer orientated
Also submit cvs to mervyn@bonafidehc.co.za
Our well known automotive dealership client in Pinetown is looking to employ 2 x Used Vehicle Sales Executives, with a proven track record.
Purpose of the role:
The core purpose of this position is to meet and exceed targets and customer expectations
at every phase of the selling process. To be successful in the role, you would have a passion for the business, up to
date product knowledge, have the ability to follow up on leads and have an excellent closing ratio. You will have a
professional personal image and will have a drive to meet targets in terms of units, profit and CSI/CCS targets.
Key deliverables and outputs:
o Utilise the lead management system and web-based initiatives, use various methods of researching markets
and gathering sales leads and follow up and pursue sales leads.
o Make contact with existing or potential customers on the telephone, build a positive relationship with
existing or potential customers, and create customer interest in the products and services.
o Negotiate the sale, handle objections and close the sale.
o Manage the trade-in.
o Use the correct sales administration procedures after the customer has signed the offer to purchase.
o Ensure that the pre-delivery inspection process has been followed correctly, do own quality check to ensure
the car is clean and deliver the vehicle to the customer.
o Develop sound relationships with the manufacturer’s representatives and keep up to date with all
manufacturer programs.
o Maintain effective oral and written communications with customers and work colleagues.
o Create and maintain professional working relationships.
o Protect the company against risk.
Level of Decision-Making
Academic qualifications
o Matric Certificate
o Unendorsed driver’s license
o A marketing or finance diploma/degree will be an advantage
Work experience.
o Willingness to work flexible hours/overtime
o Work Experience in a Dealership is essential
Knowledge and Skills
o Excellent selling skills
Behavioural Attributes
o Driving skills
o Persuasive communication style
o Ability to work without close supervision
o Attention to detail
o Time management
Decision making takes operational trends and
business plan into account and generates multiple
possibilities that involve trade-offs and juggling of
multiple variables (budget, people, technology).
Problem solving requires specialist and/or highly
technical ideas/concepts.
Level of Decision-Making Level of Problem Solving
Also submit cvs to mervyn@bonafidehc.co.za
Our well known automotive dealership client in Pinetown is looking to employ 2 x New Vehicle Sales Executives, with a proven track record.
Purpose of the role:
The core purpose of this position is to meet and exceed targets and customer expectations
at every phase of the selling process. To be successful in the role, you would have a passion for the business, up to
date product knowledge, have the ability to follow up on leads and have an excellent closing ratio. You will have a
professional personal image and will have a drive to meet targets in terms of units, profit and CSI/CCS targets.
Key deliverables and outputs:
o Utilise the lead management system and web-based initiatives, use various methods of researching markets
and gathering sales leads and follow up and pursue sales leads.
o Make contact with existing or potential customers on the telephone, build a positive relationship with
existing or potential customers, and create customer interest in the products and services.
o Negotiate the sale, handle objections and close the sale.
o Manage the trade-in.
o Use the correct sales administration procedures after the customer has signed the offer to purchase.
o Ensure that the pre-delivery inspection process has been followed correctly, do own quality check to ensure
the car is clean and deliver the vehicle to the customer.
o Develop sound relationships with the manufacturer’s representatives and keep up to date with all
manufacturer programs.
o Maintain effective oral and written communications with customers and work colleagues.
o Create and maintain professional working relationships.
o Protect the company against risk.
Level of Decision-Making
Academic qualifications
o Matric Certificate
o Unendorsed driver’s license
o A marketing or finance diploma/degree will be an advantage
Work experience.
o Willingness to work flexible hours/overtime
o Work Experience in a Dealership is essential
Knowledge and Skills
o Excellent selling skills
Behavioural Attributes
o Driving skills
o Persuasive communication style
o Ability to work without close supervision
o Attention to detail
o Time management
Decision making takes operational trends and
business plan into account and generates multiple
possibilities that involve trade-offs and juggling of
multiple variables (budget, people, technology).
Problem solving requires specialist and/or highly
technical ideas/concepts.
Level of Decision-Making Level of Problem Solving
Also submit cvs to mervyn@bonafidehc.co.za
Our Transport Industry client based in Houghton has a position available for an experienced Administration Manager who will be managing the affairs of the Association.
Job Outputs
Executing the resolutions of the National Council and Executive committee as well as overseeing and monitoring the activities of various sub-committees.
Providing and coordinating industry comments and inputs on draft legislation, government policies and reports affecting the transport industry.
Marketing and growing the membership of the association and dealing with a range of membership and industry issues that arise.
Managing branches, operations, finances, staff, procurement, suppliers and contracts of the Association.
Ensuring the Association's compliance with its constitution, by laws as well as statutory requirements.
Managing media liaison, corporate communication, social media and reputational management of the Association
across various platforms.
Compiling Association's annaul report and presenting monthly financial reports to the National Council and Executive committee.
Compiling annual budget and presenting to National council and Executive committee.
Project management of annual conference and strategic planning sessions, AGM's and day events.
Manage Associations Head office and Secretariat team.
JOB REQUIREMENTS AND COMPETENCIES
The ideal candidate for this strategic decision-making position with be an experience manager with a proven track record of at least 8 years at senior management level, ideally in possession of a tertiary level qualification in Business Administration/Commerce/Transport management or equivalent.
Sound knowledge of the transport industry (bus and coach especially) applicable legislation, bus contracts and business management principles etc.
A strong working knowledge on MS Excel and Powerpoint with excellent presentation and report writing skills.
Sound financial and budgeting knowledge.
Must be a well-balanced generalist, possessing excellent communication and strong administration skills, coupled
with a sharp business acumen (including ability to empower, small, medium and micro enterprises) to function at executive level.
Also forward cv's to mervyn@bonafidehc.co.za
Our automotive vehicle dealer client in Mbombela has an opportunity available for a DEALER PRINCIPAL.
The position of Dealer Principal is responsible for achievement of objectives/ performance targets and high levels of service delivery; maximising profitability through the sale of vehicles, parts, labour and related products; and ensuring control of cash flow, stock and assets relevant to profit requirements and suitable return on investment.
The key focus areas of this role are leading people, achieving results and driving business growth. This role requires an experienced, dedicated person who enjoys autonomy; is aligned to the brand; has a visible, hands-on leadership approach, and is confident in achieving business growth.
Position Overview
This position is responsible for achievement of objectives/ performance targets and high levels of service delivery; maximising profitability through the sale of vehicles, parts, labour and related products; and ensuring control of cash flow, stock and assets relevant to profit requirements and suitable return on investment.
The key focus areas of this role are leading people, achieving results and driving business growth. This role requires an experienced, dedicated person who enjoys autonomy; is aligned to the brand; has a visible, hands-on leadership approach, and is confident in achieving business growth.
Specific Role Responsibilities
Key Role Responsibilities:
- Deliver bottom line results while ensuring compliance to company policies and corporate governance.
- Ensure all departments achieve profit margins agreed to in their objectives/ budgets.
- Manage cash flow, stock and assets at an optimum level commensurate with profit requirements and a satisfactory return on investment (including cash control/flow, liquidity, stock, debtors, creditors, etc.).
- Manage stock turnover ratios, stock holding values and sales to meet company objectives.
- Build and maintain a professional relationship with vehicle manufacturer/s.
- Develop strategies to drive dealership revenue, profitability and market share in the relevant area.
- Develop and encourage strong working relationships at all levels in the business.
- Ensure high standards of quality and workmanship are delivered.
- Ensure customer acquisition and retention via customer focused interventions in the dealership.
- Ensure dealer compliance to franchise/OEM standards and target requirements, and MOTUS policies.
- Be informed and up to date regarding competitor intelligence and awareness via proper market analysis.
- Forecast and track the performance to measure and improve operational efficiency for the dealership.
- Facility management, ensuring compliance with OHS requirements, CI rules and general housekeeping is well maintained at all times. Oversee that we set an appropriate brand example in line with the franchise standards.
- Ensure that there is people capacity in line with delivery, performance objectives and budget.
- Provide effective leadership and people management (DP's key focus is to act as an effective “manager of managers”).
- Create a high performing, positive work climate and inclusive culture in the dealership. Responsible to motivate and coach employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Recruit, develop and retain skilled staff to meet business requirements through the sale of vehicles, associated products, parts and labour, according to financial resources available, in order to create profitability for the Company whilst providing total customer satisfaction.
- Encourage effective teamwork, self-management and alignment with business values from all dealership staff.
- Oversee decisions taken by line managers related to recruitment, selection & development, with a view to placing the right person in the right job at the right time, while adhering to dealer Employment Equity plan & targets.
Qualifications and Experience
Experience Required:
- 8+ years relevant retail motor industry experience, of which at least 5 years dealer operations management experience.
- Effectively managing and leading teams.
- Knowledge of vehicle financing.
- Management of vehicle stock & parts stock.
- Managing vehicle sales and associated products, parts sales and labour sales.
- A sound understanding of finance and financial transactions.
- Sound knowledge of Manufacturer and Distributor requirements. OEM brand experience – preferable.
Minimum Qualification/s Required:
- Senior Certificate (Grade 12/ Matric) is a minimum educational requirement.
- A tertiary business/ commercial qualification, including sales & marketing – preferable.
- Recognised Management/ Leadership Diploma or Certificate – desired.
Other Requirements:
- Valid, unendorsed driver’s license and able to competently & legitimately drive.
- Computer literate; highly proficient in Excel and Outlook.
- Experience on DMS (Drive) is highly desired.
- Experience of driving sales through social media and traditional methods.
- Knowledge of governance and compliance regulations and requirements.
- Good administrative skills
- A working knowledge of the application of OHS, NCA, CRA, FICA and other legislation and frameworks relevant to the retail motor industry.
- A working knowledge of the application of Labour legislation.
Skills and Personal Attributes
Skills and Expertise Required:
- Communication: Communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure.
- Interpersonal competence; effective at working with people and building relationships. Active listening to understand - not just to respond.
- Managing and maintaining manufacturer/OEM relationships.
- Dealership Operations Management
- Business and Financial acumen
- Entrepreneurial and commercial thinking
- Customer Centricity
- Problem-solving and judgement skills
- Initiating Action and driving high performance
- Conflict management
- Leadership
- Must be able to analyse data and interpret meaning from it.
- Able to strongly encourage a culture of solution-orientated thinking and sharing of ideas.
- Persuading and Influence; able to get buy-in.
- Negotiating
- People Management and Development skills, including strong ability to attract, motivate and retain talent.
- Coping with pressures and setbacks.
Also send cv's to mervyn@bonafidehc.co.za
Our automotive vehicle dealer client in Polokwane has an opportunity available for a DEALER PRINCIPAL.
The position of Dealer Principal is responsible for achievement of objectives/ performance targets and high levels of service delivery; maximising profitability through the sale of vehicles, parts, labour and related products; and ensuring control of cash flow, stock and assets relevant to profit requirements and suitable return on investment.
The key focus areas of this role are leading people, achieving results and driving business growth. This role requires an experienced, dedicated person who enjoys autonomy; is aligned to the brand; has a visible, hands-on leadership approach, and is confident in achieving business growth.
Position Overview
This position is responsible for achievement of objectives/ performance targets and high levels of service delivery; maximising profitability through the sale of vehicles, parts, labour and related products; and ensuring control of cash flow, stock and assets relevant to profit requirements and suitable return on investment.
The key focus areas of this role are leading people, achieving results and driving business growth. This role requires an experienced, dedicated person who enjoys autonomy; is aligned to the brand; has a visible, hands-on leadership approach, and is confident in achieving business growth.
Specific Role Responsibilities
Key Role Responsibilities:
- Deliver bottom line results while ensuring compliance to company policies and corporate governance.
- Ensure all departments achieve profit margins agreed to in their objectives/ budgets.
- Manage cash flow, stock and assets at an optimum level commensurate with profit requirements and a satisfactory return on investment (including cash control/flow, liquidity, stock, debtors, creditors, etc.).
- Manage stock turnover ratios, stock holding values and sales to meet company objectives.
- Build and maintain a professional relationship with vehicle manufacturer/s.
- Develop strategies to drive dealership revenue, profitability and market share in the relevant area.
- Develop and encourage strong working relationships at all levels in the business.
- Ensure high standards of quality and workmanship are delivered.
- Ensure customer acquisition and retention via customer focused interventions in the dealership.
- Ensure dealer compliance to franchise/OEM standards and target requirements, and MOTUS policies.
- Be informed and up to date regarding competitor intelligence and awareness via proper market analysis.
- Forecast and track the performance to measure and improve operational efficiency for the dealership.
- Facility management, ensuring compliance with OHS requirements, CI rules and general housekeeping is well maintained at all times. Oversee that we set an appropriate brand example in line with the franchise standards.
- Ensure that there is people capacity in line with delivery, performance objectives and budget.
- Provide effective leadership and people management (DP's key focus is to act as an effective “manager of managers”).
- Create a high performing, positive work climate and inclusive culture in the dealership. Responsible to motivate and coach employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Recruit, develop and retain skilled staff to meet business requirements through the sale of vehicles, associated products, parts and labour, according to financial resources available, in order to create profitability for the Company whilst providing total customer satisfaction.
- Encourage effective teamwork, self-management and alignment with business values from all dealership staff.
- Oversee decisions taken by line managers related to recruitment, selection & development, with a view to placing the right person in the right job at the right time, while adhering to dealer Employment Equity plan & targets.
Qualifications and Experience
Experience Required:
- 8+ years relevant retail motor industry experience, of which at least 5 years dealer operations management experience.
- Effectively managing and leading teams.
- Knowledge of vehicle financing.
- Management of vehicle stock & parts stock.
- Managing vehicle sales and associated products, parts sales and labour sales.
- A sound understanding of finance and financial transactions.
- Sound knowledge of Manufacturer and Distributor requirements. OEM brand experience – preferable.
Minimum Qualification/s Required:
- Senior Certificate (Grade 12/ Matric) is a minimum educational requirement.
- A tertiary business/ commercial qualification, including sales & marketing – preferable.
- Recognised Management/ Leadership Diploma or Certificate – desired.
Other Requirements:
- Valid, unendorsed driver’s license and able to competently & legitimately drive.
- Computer literate; highly proficient in Excel and Outlook.
- Experience on DMS (Drive) is highly desired.
- Experience of driving sales through social media and traditional methods.
- Knowledge of governance and compliance regulations and requirements.
- Good administrative skills
- A working knowledge of the application of OHS, NCA, CRA, FICA and other legislation and frameworks relevant to the retail motor industry.
- A working knowledge of the application of Labour legislation.
Skills and Personal Attributes
Skills and Expertise Required:
- Communication: Communicate professionally at multiple levels in a professional, diplomatic, polite and rational manner even when under pressure.
- Interpersonal competence; effective at working with people and building relationships. Active listening to understand - not just to respond.
- Managing and maintaining manufacturer/OEM relationships.
- Dealership Operations Management
- Business and Financial acumen
- Entrepreneurial and commercial thinking
- Customer Centricity
- Problem-solving and judgement skills
- Initiating Action and driving high performance
- Conflict management
- Leadership
- Must be able to analyse data and interpret meaning from it.
- Able to strongly encourage a culture of solution-orientated thinking and sharing of ideas.
- Persuading and Influence; able to get buy-in.
- Negotiating
- People Management and Development skills, including strong ability to attract, motivate and retain talent.
- Coping with pressures and setbacks.
Also send cv's to mervyn@bonafidehc.co.za